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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,077 reviews
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2017 FORD F350 SUPER DUTY Owner's profile image
2017 FORD F350 SUPER DUTY Owner 
6 months ago

I was out of town and my picked up our F350. She was very happy with the service provided and the staff. 

Business response:

Thank you for the fantastic review! We're thrilled to hear that your F350 was well taken care of and that your experience with our staff met your expectations. We appreciate your support and look forward to serving you again! 

2023 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner's profile image
2023 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner 
6 months ago

Even the best rep he is cool he explains good 

Business response:

Thanks for the great feedback! We're thrilled to hear you had a positive experience with our team. We always aim to provide clear and helpful explanations. Your support means a lot to us! 

2014 FORD EDGE LIMITED Owner's profile image
2014 FORD EDGE LIMITED Owner 
6 months ago

Service advisor and service was great 

Business response:

Thanks for the fantastic feedback! We're thrilled to hear that our service advisor and team met your expectations. Your satisfaction is our priority, and we look forward to serving you again! 

2016 FORD EDGE TITANIUM Owner's profile image
2016 FORD EDGE TITANIUM Owner 
6 months ago

I have had Evan as my service rep the last couple of times and he is very efficient in getting the car completed and getting answers to questions. 

Business response:

Thank you for your feedback! We're thrilled to hear that Evan provided you with efficient service. Our team is dedicated to ensuring you have a smooth experience. We appreciate your support and look forward to assisting you again! 

2017 FORD FUSION SE Owner's profile image
2017 FORD FUSION SE Owner 
6 months ago

Zach was exceptional to work with. He was efficient. He told me what to expect to determine the issue with the battery drain. Zach notified the resolution of and the correction to be expected. In short time, he called with that the issue was resolved. Although I was delayed a bit with picking up the car, he was prepared when I arrived. And, my car was washed before I left. I know I would be comfortable with ach managing car issues in the future. 

Business response:

We're truly delighted to hear about your exceptional experience with Zach. His dedication to clear communication, efficiency, and proactive problem-solving truly exemplifies the kind of service we strive to provide. Thank you for recognizing his efforts and sharing your experience with us! 

2023 FORD EXPLORER XLT Owner's profile image
2023 FORD EXPLORER XLT Owner 
6 months ago

Good attention, fast service 

Business response:

Fast service and good attention, perfect! 

2021 FORD F150 SUPERCREW Owner's profile image
2021 FORD F150 SUPERCREW Owner 
6 months ago

Professional and complete service 

Business response:

Thank you for your fantastic feedback! We're thrilled to hear you had a professional experience with us. Our team is dedicated to providing complete service, and it's great to know we hit the mark. We appreciate your support! 

2021 LINCOLN AVIATOR RESERVE Owner's profile image
2021 LINCOLN AVIATOR RESERVE Owner 
6 months ago

They are always amazing and very thorough 

Business response:

Thank you for the fantastic review, we truly appreciate your kind words! We're glad to hear you had such a positive experience and that our team met your expectations. Your satisfaction is our top priority. Looking forward to serving you again! 

2024 FORD EDGE TITANIUM Owner's profile image
2024 FORD EDGE TITANIUM Owner 
6 months ago

Service advisor was great! Work was well done. 

Business response:

Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our service advisor and that the work met your expectations. Your satisfaction is our priority, and we look forward to serving you again! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,077 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.