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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Was in for a recall on my new car. Service writer Evan Welle had me in and out in 20 min. Well done
Business response:
Thank you for your review! We are delighted to hear that your recall service was handled so efficiently. We truly appreciate you taking the time to share your positive experience at Surprise Ford.
Fast service and always reliable!
Business response:
We sincerely value your feedback about our quick service and dependable experience. It means so much to hear that we consistently meet your expectations with efficient and trustworthy service. Your confidence motivates our entire team to maintain the high standards you have come to expect. We look forward to continuing to serve you with the same level of excellence.
They did a good job. The service was a little long in my opinion for a scheduled appointment. A minor thing as well was leaving a notice in my car saying the dealership would like to make me an offer on my car. The only problem was on the notice they said Nick, we would like to buy your car. My name is not Nick.
Business response:
Thank you for your review and for choosing Surprise Ford for your service needs. We appreciate you taking the time to share your experience with us. We understand that waiting longer than expected for a scheduled appointment can be frustrating, and we appreciate your patience during the service process. Your feedback about the timing helps us identify areas where we can improve our efficiency. We also understand your concern about receiving correspondence with an incorrect name - attention to detail matters, and we appreciat... read more
People employed there. Service was fast. Courtesy, friendly, and knowledgeable
Business response:
Thank you immensely for sharing your positive experience with us. We are delighted to hear that our team provided you with fast service while maintaining the courtesy and friendliness that we strive for. It means so much to know that you found our staff to be knowledgeable and helpful during your visit. Your feedback about our employees truly brightens our day and motivates us to continue delivering the quality service our customers deserve. We appreciate you taking the time to recognize our team's efforts.
GREAT EXPERENCE WITH THE DEALERSHIP
Business response:
Thank you for your review! We're thrilled to hear you had a great experience with us. Your positive feedback means the world to our team and motivates us to continue providing exceptional service. We look forward to serving you again!
Friendly, prompt service with minimal waiting time
Business response:
We greatly appreciate your feedback about the friendly and prompt service you received. It means a lot to know that we were able to provide you with efficient service while keeping your waiting time to a minimum. Your experience reflects our commitment to treating every customer with care and respect while ensuring timely assistance. Thank you for taking the time to share your positive experience with us.
Great work and customer service. I am always well taken care of .
Business response:
We are absolutely thrilled to hear about your positive experience with our team. Your feedback about receiving excellent work and customer service truly means the world to us. We take great pride in ensuring that every customer feels valued and well cared for during their visit. It brings us immense joy to know that we consistently meet your expectations and that you feel confident in the quality of service we provide. Thank you for being such a loyal customer and for taking the time to share your experience.
Very quick professional and greet it with a smile with a beautiful woman
Business response:
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team provided you with quick and professional service while maintaining a welcoming atmosphere. Your kind words about the friendly service you received truly mean a lot to us. We take great pride in ensuring every customer feels valued and comfortable during their visit. It's feedback like yours that motivates our team to continue delivering exceptional service to every person who walks through our doors.
Service tech great and helpful.
Business response:
We are elated to hear about your positive experience with our service team. It means so much to us that you found our technician both knowledgeable and willing to assist you. We take pride in having team members who genuinely care about helping our customers and making sure their needs are met. Your kind words about the helpful service you received really brighten our day. Thank you for choosing Surprise Ford and for taking the time to share your experience with us.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 7,791 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.