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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Was fairly quick, friendly, no issues
Business response:
Thanks for sharing your experience with your 2025 Ford Bronco Sport Big Bend! We are utterly delighted to hear that your visit to Surprise Ford went smoothly with quick and friendly service.
service is always great, the service writers are always friendly, knowledgeable, and professional. the best part is once you have service done you don't to go back for the same issue like you do with local service shops, at least i have never had to as i used to using local repair shops. the work is done right the first time, with the exception of regular oil changes every 3-5000 miles.
Business response:
Thanks so much for the great feedback! We're glad our salesperson made things easy and helped you find the right truck. Sorry for the brief wait at delivery, and we appreciate your patience. It's awesome to hear you've had good experiences with our service team, too. Thanks for choosing us again!
Our salesperson was easy to work with. She didn't waste our time on anything we weren't looking for, and helped me find a great used pickup that was in excellent condition and reasonably priced. Of course as with most dealerships, when you have a trade we had to haggle some. I actually walked out because we couldn't reach a deal, and they called me back in and met my ask. The vehicle was readied for "delivery" and that went well, other than a minor glitch that caused us to wait an extra half hour or so. But all in all, it wa... read more
Very good customer service along with vehicle service.
Business response:
Thank you for your review! We are happy to hear that you had such a positive experience with both our customer service team and vehicle service department.
Surprise Ford did a good job with our oil changes and tire rotations.
Business response:
We are elated to hear that you had a positive experience with your oil changes and tire rotations at Surprise Ford. Your satisfaction with our service means everything to us, and we truly value customers like you who take the time to share their feedback.
ALWAYS A DEPENDABLY GOOD SERVICE PROVIDED BY SURPRISE FORD.
Business response:
We sincerely value your continued trust in our service team. Your feedback about the consistently reliable service you receive means everything to us.
Communication is perfect. Explained the entire repair process.
Business response:
We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that our communication met your expectations and that we were able to walk you through each step of the repair work clearly.
Excellent Service and had it done in a day.
Business response:
We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that we were able to provide you with excellent service and complete your work efficiently in just one day.
FIXED MY REAR DOOR REGULATOR PERFECT UNDER WARANTY
Business response:
We are pleased to hear that your rear door regulator repair was completed perfectly under warranty. It's wonderful to know that our service team was able to take care of this issue for you without any concerns.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 7,791 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.