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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,077 reviews
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2020 FORD F350 SUPER DUTY Owner's profile image
2020 FORD F350 SUPER DUTY Owner 
8 months ago

Love working with Dave G, wish I could select my service manager for appt in app. 

Business response:

Thanks for the awesome feedback! We're thrilled to hear you enjoy working with Dave. Your suggestion about selecting service managers in the app is greatwe're always looking for ways to improve. We appreciate your support! 

2021 FORD BRONCO SPORT Owner's profile image
2021 FORD BRONCO SPORT Owner 
8 months ago

Had 20k service done. The oly complaint I have is, I had a coupon for Oil and Filter and was not able to use with 29k service 

Business response:

Thanks for your feedback! We're glad you had your service done, but we're sorry to hear about the coupon issue. We appreciate your understanding and will work on improving our communication regarding promotions. Your insights help us serve you better! 

2023 FORD RANGER XL/XLT/LARIAT Owner's profile image
2023 FORD RANGER XL/XLT/LARIAT Owner 
8 months ago

Awesome service and management 

Business response:

Thank you for your fantastic review! We're thrilled to hear that you had an awesome experience with our service and management team. Your support means a lot to us, and we look forward to serving you again in the future! 

2002 FORD F150 SUPERCREW Owner's profile image
2002 FORD F150 SUPERCREW Owner 
8 months ago

Great service, friendly team 

Business response:

Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future! 

2021 FORD ESCAPE TITANIUM Owner's profile image
2021 FORD ESCAPE TITANIUM Owner 
8 months ago

Everything was personable and professional 

Business response:

Thanks for your glowing review! We're thrilled to hear that our team made your experience both personable and professional. Your satisfaction is our priority, and we look forward to serving you again soon! 

2019 FORD F250 SUPER DUTY Owner's profile image
2019 FORD F250 SUPER DUTY Owner 
8 months ago

Dave Greathouse is an awesome Service Advisor 

Business response:

Thanks for the great feedback! We're thrilled to hear that Dave made such a positive impression. Our team is dedicated to providing top-notch service, and it's wonderful to see that reflected in your experience. We appreciate your support! 

2022 FORD F350 SUPER DUTY Owner's profile image
2022 FORD F350 SUPER DUTY Owner 
8 months ago

Good communication. Reasonable price. 

Business response:

Thanks for your positive feedback! We're glad to hear you appreciated our communication and pricing. Your satisfaction is our top priority, and we look forward to serving you again in the future! 

2016 FORD F350 SUPER DUTY Owner's profile image
2016 FORD F350 SUPER DUTY Owner 
8 months ago

Suprise Ford has been super honest and accomodating with us! 

Business response:

Thanks for the fantastic review! We're thrilled to hear that you had a positive experience with our team. Honesty and customer satisfaction are our top priorities. We appreciate your support and look forward to serving you again in the future! 

2020 FORD EDGE SEL Owner's profile image
2020 FORD EDGE SEL Owner 
8 months ago

Service was good, unfortunately they do not provide drop off and pick up to my area. (Very limited drop off area). 

Business response:

Thank you for your feedback! We're thrilled to hear you had a great service experience. We appreciate your input regarding the drop-off area and will take it into consideration for future improvements. Your satisfaction is important to us! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,077 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.