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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,075 reviews
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2018 JEEP WRANGLER UNLIMITED SAHARA Owner's profile image
2018 JEEP WRANGLER UNLIMITED SAHARA Owner 
11 months ago

Quick service and the process was communicated effectively by Evan. 

Business response:

Thanks for the fantastic review! We're thrilled to hear that you had a great experience with our team and that Evan communicated everything clearly. Your satisfaction is our priority, and we appreciate your feedback! 

2024 FORD BRONCO OUTER BANKS Shopper's profile image
2024 FORD BRONCO OUTER BANKS Shopper 
11 months ago

Good experience. We loved the salesman, courteous, friendly, and willing to go forward to management with our negotiations. Everyone was friendly and accommodating, however, the final price negotiations took longer than necessary. 

Business response:

Thank you for your feedback! We're thrilled to hear you had a good experience and appreciated our team's efforts. We strive to make negotiations as smooth as possible and will work on improving that process. Your insights help us enhance our service! 

2015 FORD MUSTANG 50TH ANNIVERSARY Owner's profile image
2015 FORD MUSTANG 50TH ANNIVERSARY Owner 
11 months ago

Joseph was a pleasure to deal with! 

Business response:

Thank you for the great feedback! We're thrilled to hear that Joseph made your experience enjoyable. We appreciate your support and look forward to serving you again! 

2019 FORD RANGER SUPR/XL/XLT/LARIAT Owner's profile image
2019 FORD RANGER SUPR/XL/XLT/LARIAT Owner 
11 months ago

Went in to service my vehicle and it was done in a timely manner. I will go back to Ford. 

Business response:

Thanks for your feedback! We're thrilled to hear your service experience was quick and efficient. We look forward to seeing you again at your next visit! 

2017 FORD ESCAPE SE Owner's profile image
2017 FORD ESCAPE SE Owner 
11 months ago

Great customer support, friendly staff, and a fast fix of my transmission. 

Business response:

Thanks for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. Providing great customer support and quick solutions is our priority. We appreciate your trust in us! 

2015 FORD F150 SUPERCREW Owner's profile image
2015 FORD F150 SUPERCREW Owner 
11 months ago

Oil change and recalls on my 2015 F-150 

Business response:

Thanks for the great review! We're glad to hear you had a positive experience with your oil change and recalls. Your satisfaction is our priority, and we appreciate your trust in us for your 2015 F-150. Looking forward to serving you again! 

2022 FORD F250 SUPER DUTY Owner's profile image
2022 FORD F250 SUPER DUTY Owner 
11 months ago

It was great & like always not trying to sale you a bunch of other stuff you don't need 

Business response:

Thanks for the awesome feedback! We're glad you appreciated our no-pressure approach. Our goal is to keep things straightforward and focused on what you truly need. Looking forward to serving you again! 

2012 FORD FOCUS SEL Owner's profile image
2012 FORD FOCUS SEL Owner 
11 months ago

Evan was great, had our mechanical problem analyzed, and took good care of us. 

Business response:

We're thrilled to hear that our team took great care of you and resolved your mechanical issue. Your satisfaction is our priority, and we look forward to serving you again! 

2018 FORD EXPLORER PLATINUM Owner's profile image
2018 FORD EXPLORER PLATINUM Owner 
a year ago

I liked the truthfulness of the service rep and integrity of the service technicians/mechanics who performed the service. There's not a single dislike I can think of at this time. 

Business response:

Thank you for your fantastic review! We're thrilled to hear that our team's honesty and integrity made a positive impact on your experience. Your satisfaction means the world to us, and we look forward to serving you again in the future! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,075 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.