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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I was pleased with the service, but disappointed my car was not run through the complimentary car wash when I picked it up.
Business response:
Thanks for your feedback! We're thrilled to hear you were pleased with our service. We apologize for the oversight on the car wash and appreciate you bringing it to our attention. We're committed to improving and ensuring a better experience for you next time!
Service was completed quickly
Business response:
Thank you for your feedback! We're glad to hear that you had a quick service experience. We strive to make every visit efficient and enjoyable. Your support means a lot to us!
All items were fixed in a timely manner.
Business response:
Thanks for your feedback! We're thrilled to hear that everything was resolved quickly for you. Your satisfaction is our top priority, and we appreciate your support!
I had an appointment and they took the car in on time and finished on time as they said it would.
Business response:
Thank you for your kind words! We're thrilled to hear your appointment went smoothly and that we met your expectations. Timeliness is a priority for us, and we appreciate you sharing your positive experience!
Service was done in a very timely manner. Service manager was very polite and responsive. Job well done.
Business response:
Thank you for the fantastic feedback! We're thrilled to hear that you had a positive experience with our team. Timeliness and customer service are our top priorities, and it's great to know we hit the mark for you. We appreciate your support!
Did not get fixed first time around had to take it back several times to get numbers off the part they needed. Then wait for the part from Ford. Now it's fixed.
Business response:
Hi there, we appreciate your feedback! We're glad to hear your issue is resolved, but we apologize for the inconvenience you experienced. Your experience is important to us, and we'll work on improving our processes to ensure smoother service in the future. Thank you for your patience!
Rebecca and Nick were amazing. They listened to our needs and worked with us to find a car for our daughter.
Business response:
Thank you for your kind words! We're thrilled to hear that Rebecca and Nick provided exceptional service and helped you find the perfect car for your daughter. Your satisfaction is our top priority, and we appreciate your support!
Told me what I needed done and did it.
Business response:
Thanks for the great feedback! We're glad to hear that you had a straightforward experience and that we met your needs. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
I was helped right away. Great service.
Business response:
Thank you for your fantastic feedback! We're thrilled to hear you received prompt and great service. Our team is dedicated to ensuring a positive experience for all our customers. We appreciate your support and look forward to serving you again!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,074 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.