Surprise Ford

The Deer Hunter 

on DealerRater

5 years ago

Sonny Frisenda director of finance at Surprise Ford helped me out with my issues. He got everything fixed. I very happy now with everything he did 

Az Chiver 

on DealerRater

6 years ago

My service advisor was fantastic, recommended highly! My service advisor Meghan Hunt was knowledgeable and thorough in making sure my truck was up to date on all factory recalls and notifications. She also took the time to assist me with a rental during the duration of the repairs. Despite the commotion around her and the phone ringing she gave my issue undivided attention and made me feel like I was the most valued customer at that time. This was the second time with her as my service advisor and the she provided the same h... read more

Born Ford 

on DealerRater

6 years ago

Dan knew his inventory Went here to test drive a 350 long bed. Dan Doncea in sales met us at the door. Wife and I took it for a ride and I loved it Wife not so much (because of the length). We talked price with Jerry Henry and came really close BUT wife could not get past the length, so Dan steped in and told us that he had exactly what we wanted in a short bed and would bring it up. Well we took it for a test ride and ended up talking price again with Jerry (he had a great aditude over us switching gears mid stream). We got... read more

DarinM 

on DealerRater

6 years ago

Relaxed environment Sometimes you have to travel to get good customer service and a relaxed atmosphere. Big selection small town feel. I am happy with my purchase , ok I got a brand new truck so not much difference in price wherever you go, but no hassle price and not pushy. I did online shopping and traveled to some bigger in town dealerships price difference was a few hundred dollars per dealership, but I can travel to this dealership anytime of day and not be jammed packed in traffic. The sales personal and mangers were o... read more

G Blank 

on DealerRater

6 years ago

Check everything carefully I bought a certified used ford in September 2015. I had the car two days and realized that the fog lamps were both broken. I contacted Dan (sales) and they reembursed me because I had already purchased new ones. About a year later I had a dead battery (my fault) and I attempted to use the small key inside the key fob and both key wouldn’t work. I contacted Dan about the problem and he said he would call me back. I called again each day for two days afterward to get ahold of him but no returned call... read more

rtracy8 

on DealerRater

6 years ago

One of the best dealerships I've ever purchased from We purchased a new Ford Expedition. We found this dealership to be clean, modern and very organized. The staff all around were friendly, knowledgeable and helpful and they respected our needs. We didn't feel like we were pressured. Chris Terzich was our sales person and he was really great to work with. We really enjoyed Chris. He was attentive, friendly and just very personable. He really took good care of us. I would rate this dealership very high and wouldn't hesitate t... read more

Aman24 

on DealerRater

6 years ago

Service vist Service rep was very helpful and friendly. Work was done right the first time. Vehicle was returned clean. Dealership and service area is very clean 

NavyVet 

on DealerRater

6 years ago

Excellent! We had a great experience at Surprise Ford! Five stars ?? ????????! The Salesperson was very knowledgeable on the vehicle we were interested in. The Sales Manager was very professional and helpful in getting us a great deal on a new Expedition. The Finance Department was transparent and expeditious. Overall great experience and I will definitely go back to Surprise Ford for my next purchase. 

Scooter2019 

on DealerRater

6 years ago

Used new car Alex Lino and George Lopez are amazing!! Dealership is a smaller no pressure atmosphere, of course I always feel like I could of done better on the price, because the NEW explorer was used for the Phoenix open..