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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,069 reviews
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2017 FORD EXPLORER PLATINUM Owner's profile image
2017 FORD EXPLORER PLATINUM Owner 
2 years ago

I love going to Surprise Ford, since I bought my truck there they've always had great customer service regardless of the service provider. I feel comfortable this is the shop to go to! 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2020 FORD EXPLORER XLT Owner's profile image
2020 FORD EXPLORER XLT Owner 
2 years ago

Raymond was great. Explained everything, was very pleasant, and everything that was explaining to me was done to the vehicle. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

John M.'s profile image
John M. 
2 years ago

Work was completed efficiently. Vehicle was ready when promised. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2022 FORD ESCAPE SE Owner's profile image
2022 FORD ESCAPE SE Owner 
2 years ago

They did put the protective coating on my escape and it looks great. However, they did not complete the recall as promised. Disappointed Ford has yet to have the parts according to the service guy to complete it. 

Business response:

We understand your frustration regarding the current parts shipment delays and appreciate your patience. We will be in touch with updates on the delivery status but in the meantime if you have any questions or additional concerns please feel free to our Service Director, Anoeil Atenousazar, at 623-666-8577. Thank you! 

2022 FORD MUSTANG GT Owner's profile image
2022 FORD MUSTANG GT Owner 
2 years ago

I am an auto technician (retired) who owned my own facility for 34 years. I am very satisfied in Angel Zuniga's ability to understand your needs and act in your best interest I will be back ! Edward S. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2020 FORD EDGE SEL Owner's profile image
2020 FORD EDGE SEL Owner 
2 years ago

Top Notch Service & Very Friendly and Helpful Folks. Tom / Sun City West, Arizona. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2014 FORD EDGE LIMITED Owner's profile image
2014 FORD EDGE LIMITED Owner 
2 years ago

Appointment was easy to get. Service was done quickly and efficiently. Service advisor was helpful with my coupon use. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2008 FORD EDGE SE Owner's profile image
2008 FORD EDGE SE Owner 
2 years ago

Dave was great and I am extremely happy with this experience. 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2015 LINCOLN MKC Owner's profile image
2015 LINCOLN MKC Owner 
2 years ago

Appointment was easy to make. Car went in at my scheduled time. My service advisor was courteous and professional. Overall I would highly recommend Surprise Ford for any required service. 

Business response:

Thanks for the feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,069 reviews. 

When is Surprise Ford open?

Surprise Ford is closed now. It will open at 9:00 a.m.