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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter don’t have it together in that office. The two major things that really lit a fire in me was when the office manager had my car towed for no reason then actually bragged to me about getting it towed not knowing it was my vehicle and it was tied for no reason at all! They had it released at no charge but I was responsible for getting it back to the apartment. They have a nice pool and advertise a hot tub which actually doesn’t work and is never cleaned and now 2 Sundays in a row my family got ready to go to th... read more
Business response:
Thomas, we regret that you feel let down by your living experience and our service overall. Rest assured that we plan to thoroughly investigate these situations to ensure that our performance improves going forward. At your earliest convenience, please email us at sierrafallmgr@tamresidential.com for further assistance. Thank you in advance for your patience and cooperation.
Verified Renter Must pay for assigned parking but anyone is allowed to park in assigned spot even without an ardent parking pass and cannot initiate tow. Security company was told they cannot initiate tow. Answering service is clueless. Pay for trash valet and they leave trash and debris. Latch app rarely works. Several complaints to office about noisy neighbors but no resolution.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you have encountered at The Ardent, and we take your concerns very seriously. We aim to provide a positive living experience for all our residents, and we are truly sorry that we fell short in your case. We understand your frustration regarding the parking situation. We have updated our parking policy to correspond with the resident feedback we received. We apologize for the unsatisfactory performance of our trash valet service. We ar... read more
Started out fine, but has fallen off in recent months Price is kinda high but maintenance has been good and responsive. Feels pretty good to me with no complaints other than being next to the highway. 4/5 Update ~1 year later dropping to 1/5 This place has become incredibly dirty for the last 4 months or so, trash is everywhere and the garbage overfilled. The gate hasn't been fixed after an ETA of April. I've also been having issues with my apartment which has been taking long times. E.G. my air conditioner was low on freon ... read more
DO NOT MOVE HERE Infested with gnats, They don't pick up trash, No camera’s in the mail pickup room or garages that work, elevators don’t work, and management barely answers the phone. A lot of unnecessary charges. Packages get stolen, cars broken into… the community group chat is angry and fustrated. I moved in back in February and its been pretty miserable.
Business response:
We appreciate your review. We are dedicated to providing a clean, comfortable living environment for our residents, and we regret that you feel dissatisfied. At your convenience, please reach out to us at providenceuptownmgr@tamresidential.com so we can personally address your concerns about pests, trash pick up, and other matters.
Front Office issues Maintenance and communication with the front office has been the biggest issue with this apartment complex. If that was to be addressed, this would be lovely to live here
Business response:
We appreciate your input. We want you to be completely satisfied with your experience in our community, and we are sorry to hear that you have concerns about maintenance and communication. When you have a moment, please reach out to us at lascolinasmgr@tamresidential.com so we can gather some additional information about your experience and learn how we may better serve you.
Just don’t Please do not get tricked into moving here. I am counting down the days until my move out. Does 3 management companies in under 3 years sound good to you? I wake up to 4 or 5 cop cars having to circle the building to look for people way too often. There’s so much crime and nastiness. You can do better for so much less.
Not friendly management They are not providing professional service. I strongly suggest don’t live in here.
Business response:
Thank you for taking a moment to share your thoughts with us. We always strive to provide exceptional service to help support our residents and guests, so we would like to understand the reasons you feel this way. When you have a moment, please contact us directly at greentreemgr@tamresidential.com to discuss your experience further. We are grateful for your time.
Be careful renting here Just moved into this apartment complex on Saturday, asked for my lease to be terminated on Monday. This apartment was filthy, hair all in the bathroom tub, dead bugs, spider webs, little brown spiders everywhere, another species of bugs I don't even know. The floors were horrible my foot was black, lights switch dirty, sinks dirty, oven and stove dirty, refrigerator dirty nothing was even attempted to be clean. Dog and bird poop everywhere. Just walking around the apartment complex has a foul smell. M... read more
Verified Renter I was so in love with this apartment complex. The only thing that was a downside was the guest parking situation. However I was very disappointed to learn our assigned spots were being revoked. I was worried this would only hinder actual residents and cause problems with us finding parking and I was correct. Having my own parking spot was a huge factor in moving into this specific complex and I am so disappointed that the spots we pay monthly for were suddenly taken away.
Business response:
Hi there. We're so sorry to hear that you're dissatisfied with the parking policy. It was due to overwhelming feedback that we migrated away from assigned parking. We do still have assigned parking spaces, and we're happy to get you one if that's your preference. Simply text or email us and we can get that arranged for you. We do want to thank you for your insight. Constructive feedback can be challenging to hear, but we strive to learn from any errors and do our best to resolve any outstanding issues. We're here to s... read more
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 22,914 reviews.
When is TAM Residential open?
TAM Residential is closed now. It will open tomorrow at 9:00 a.m.