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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter This apartments have clean environment, but here is broken elevator for a long time and very poor soundproofing. I can hear snoring coming from next door.
Business response:
Thank you for making us aware of your concerns about our atmosphere and upkeep. We would love to have the opportunity to help you feel more comfortable in your home, so at your earliest convenience, please email us at LatitudeMgr@tamresidential.com.
Verified Renter Just waiting on maintenance as we have leaking AC and broken bathroom. The apartment was not reviewed or inspected before we received keys and are moving in.
Business response:
Welcome to the community, Jennifer! We are so happy to have you around and would love to help address any concerns you may have about your new apartment home. Our mission is to ensure a seamless move-in process and deliver exceptional service to help you settle in, so please don't hesitate to connect with us if you need anything.
Please read this in entirety. Reconsider living here... PLEASE If I could give this place a negative amount of stars, I would. Zero stars wouldn't suffice. At the start of my lease in June of 2023, I had an amazing experience. This was my first apartment. Every month, something would deter that experience. Since the old staff was replaced, my experience plummeted. Management is careless, unresponsive and lack empathy. Recently, I had to vacate my apartment due to presence of mold throughout my apartment, which in turn damage... read more
Business response:
We appreciate you reaching out, as taking good care of our residents' needs is our priority, and seeing you describe anything else is disappointing. Although we are glad our maintenance service stands out for responsiveness, we regret that other interactions with our team have not. Will you please reach out to marketing@tamresidential.com for further assistance in resolving any lingering concerns about your living experience? It's important to us to make this right. Thank you
Verified Renter Honestly, the unit is good but something just not right. First of all, the cabinets are quite difficult to use - the kitchen cabinet is not deep enough so it is hard to put kitchenware inside there. Though the cabinet looks very new but it is not designed properly - the board is too wide so there's already a curve now so you can't really put too much things on there. The service... well.... my downstair unit moved out and the maintenance comes to repair things and then they left the super noisy bathroom fan t... read more
Business response:
Thank you for sharing your feedback with us. We apologize for the issues you've experienced during your time at The Ardent Apartments. We’re sorry to hear that the design of the kitchen cabinets has been problematic. Your feedback is important, and we will look into possible improvements for future renovations. We also regret the inconvenience caused by the noisy bathroom fan. It’s important that our residents feel comfortable in their homes, and we apologize for the oversight. We will address this with our maintenance tea... read more
Verified Renter AVOID AVOID AVOID! When I first moved into Las Colinas Heights, I was enticed by the great price complimented with the large floor plans. However upon move in, our unit hadn't even been cleaned. We had issues with multiple things including the AC not blowing cold air, leaks in the roof, mold in the kitchen cabinets, paint peeling in the tubs, nails being found lodged in the carpet. And these are just the ones off the top of my head! Maintenance takes their time to deal with anything so don't expect them to ru... read more
Business response:
Allen, thank you for making us aware of your concerns as a former resident of our community. We are always brainstorming ways to enhance the services and amenities we provide, so we look forward to using your feedback to help improve the living experiences of our current and future residents. We wish you all the best in your new home.
Verified Renter It would have been a 5 but solely for the fact that I've been six years and have been though 10 managers and about the same amount of maintenance crew.
Verified Renter Horrible. Not happy move in. & office does not respond to emails or calls. Only 1 pool open by the leasing office. Other pool is closed & dirty which should be clean & open as the apartment complex is huge & 1 pool is not enough - it does get full.
Business response:
We appreciate your review, Mariela. Our goal is to provide a seamless move-in experience and responsive communication, and we regret that you feel disappointed thus far. We want to assure you that we are working to ensure our residents can enjoy all of our amenities. We would appreciate the opportunity to improve your experience and invite you to email us at thelinkmgr@tamresidential.com so we can personally address any lingering concerns.
Verified Renter Management is disappointing. The manager and assistant manager are extremely rude and not helpful. I’m not comfortable going down to them the girl and the other guy at the front desk are amazing but the management is horrible. Elevators are always broken. Gates are always broken. Now they’re closing on Wednesday also so we can get packages or Deliveries. Just didn’t expect this when I moved here
Business response:
We are sorry to learn that our service has not met your expectations. We are committed to providing the exceptional care that our residents deserve, so we are eager to learn more about your experiences. At your earliest convenience, please email us at marketing@tamresidential.com for further assistance. Thank you.
Verified Renter We all hate it here since the new management. That is why not if all tenants have left. There is no groundskeeper to keep up with the grounds or the overall building. Management is beyond unprofessional. If you talk to them, about a concern. They tell you it is not their problem.
Business response:
Taylor, as your new management team, we aim to uplift the service our residents receive, and we regret that you have some unresolved concerns. We would like to hear from you directly so we can determine how we can improve your experience. When you have a moment, please email us at thehendrymgr@tamresidential.com.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 22,912 reviews.
When is TAM Residential open?
TAM Residential is closed now. It will open tomorrow at 9:00 a.m.