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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
New assistants sucks Besides the fact that she’s always on her phone she also has a terrible attitude. She’s so rude and replies to your questions unprofessionally. She has no business working in an office environment she has zero customer service talks to you like she’s talking to a homegirl. She needs to get a job where it won’t matter if she’s on her phone all day. Lots of staff changes lately and she’s the one that was poorly made. If you don’t want to lose residents or people applying get that girl off her phone get her... read more
Business response:
Thank you so much for sharing your thoughts. Our mission is to create a warm, professional environment where we can connect with our residents and ensure they feel supported. Your satisfaction is important to us, and we would love to learn more about your experience. So, please email us at marketing@tamresidential.com. We are eager to hear from you!
Verified Renter Very hard to get in contact with anyone at office and phone messages are never returned. You have to call another apartment complex if you need to speak to anyone and it takes days for anyone to return your call.
Business response:
Thank you for sharing your updated review with us. Our team understands how important communication is to our residents, and we're committed to improving our responsiveness. We apologize for any difficulties you might have encountered in contacting our office and the delays in response. If you need direct assistance, please reach out to us directly at RanchoDeLunamgr@tamresidential.com so we can better understand your concerns and resolve any issues.
Verified Renter The amount of issues, lack of communication with staff. Blatant lies from specifically Iva, my shower hasn’t worked in 17 monthss. This is absolutely ridiculous and highly disappointing as someone who pays their rent at min. 3 months in advanced.
Business response:
Thank you for your review. Our team is committed to the highest quality of service and we apologize if we have missed the mark in some areas. If there are specific issues that you would like to discuss with us, please email us at stellamgr@tamresidential.com and we will respond promptly.
Verified Renter Amalfi has been progressively going downhill since the new management company took over. They are running off the amazing staff who built positive relationships with the tenants and gave Amalfi their well-deserved 5 star reviews. The office is so shorthanded now that you can’t talk to anyone in person, except a temp who can only take a message. No one answers the phone. They don’t even have time to answer your messages on the tenant portal. Really the only positive thing I have to say since the new management... read more
Business response:
Kimberly, thank you for highlighting the consistency and quality of our maintenance team's efforts. We want you to feel that same confidence in all other aspects of our community, so we're glad you shared your thoughts here. We've noted your comments about our availability and communication for additional review and action. If you'd like to share more, please get in touch at marketing@tamresidential.com.
Verified Renter The pool hasn't been working for months and I don't see any steps being taken to fix or maintain it , the mgt don't care about maintaining standards for existing tenants
Business response:
We want to assure you that we understand how valuable our amenities are to our residents, and we're working to restore pool access as quickly as we can. If you would like more detailed updates on this or discuss any additional areas of need that you've observed, please contact TownewestMgr@tamresidential.com. Thank you for your time.
Verified Renter Beautiful apartments and great amenities but what needs to improve is the staff around working. They can’t answer questions that I have and typically respond back with “I’ll check back with my colleagues”.
Business response:
Thank you for praising our comfortable apartment homes and top-notch amenities! We are eager to deliver that same exceptional responsiveness to your questions, and we are sorry for any delay in getting you the information you need. We'll share this among our team for prompt attention. If you have any outstanding needs, please get in touch at marketing@tamresidential.com.
Verified Renter They didn't fix anything.. I didn't pass any of the inspection I got from housing because they didn't fix anything.. The people above me where so loud I complained no one did anything.. they don't clean up around the property
Business response:
Thank you for bringing this to our attention, as we know responding to our residents' maintenance needs promptly is important. We regret to hear of any outstanding service requests or noise concerns, and we would like to gather more details and resolve this. Please get in touch with us by email at FortBranchMgr@tamresidential.com.
Under new “management” A new out of state management company has taken over and is running this place into the ground. Our amenities and services have been slashed as rent and fees have been increased. Pest control is ineffective and my apartment is infested with ants again. My first request for service went unnoticed until I filed a complaint. After the complaint I had to wait another week for service. The ants have returned again and now I’m told to either pay 85 dollars or wait an additional week and just live with my 100... read more
Business response:
Our dedication to providing residents with an exceptionally pleasant living experience remains the same regardless of any changes to our team, and we are sorry you have any concerns with pest control, our responsiveness, and the well-being of our community. We have noted your feedback for further review by our team, and we encourage you to contact marketing@tamresidential.com for further assistance. Thank you for your time, and we look forward to turning your experience around.
Verified Renter Pros: the apartments are clean and safe. The floor plans are well thought out. My last apartment had the same square footage but a tiny kitchen and bathroom and an abnormally large bedroom. This floor plans has the same space but a big kitchen, a bathroom I can actually walk around in, and a bedroom that's normal sized. Cons: the lighting in the kitchen is weird. It doesn't matter where you stand, you will be casting a dark shadow over whatever's in front of you. Also, in order to get to HEB and the rest of c... read more
Business response:
Rae, thank you so much for offering your feedback on your living experiences. We are delighted to learn that you are enjoying your well-appointed home as well as our clean and inviting environment. With that said, we are always eager to reevaluate our performance and maximize our residents' enjoyment. Feel free to contact our leasing office if you would like to discuss your concerns further.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 23,651 reviews.
When is TAM Residential open?
TAM Residential is closed now. It will open at 9:00 a.m.