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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter No one ever answers the phones. The dumpsters always have trash thrown outside the dumpster. The carpet in the apartment shreds. The shower paint is peeling
Business response:
Your observations concerning the community environment are truly important to us, and we want you to feel confident in your surroundings. We aim to be responsive and keep our community well-maintained. If you would be willing to speak with our team directly at theretreatmgr@tamresidential.com to share more of your thoughts, we would love the opportunity to address these matters in greater detail. We hope to connect with you soon.
Verified Renter It was good up until just before the 4th of July. Literally CANT pay my rent online. CALLED SEVERAL numbers to talk to someone and can’t get a single person. It’s literally middle of the day/afternoon and the office is “closed” like this is some bs. I’m not paying no late fee due to the lack of them not making it payable anywhere. You can’t pay them with a cashiers check so what do we do…
Fake photos They are not showing the mailbox being ripped from the wall and refuse to fix. They are not showing the entrance gate broken so anyone can come in and break into your place. They are not showing how they forced you to pay $40 a month for trash collection when the trash collectors refuse to pick up your trash. They are not showing how the walkways and stairways are so dirty and they rarely pressure wash those areas. They send you weekly emails about keeping your apartment up to standards but they do a terrible job... read more
Business response:
Thank you for your review. Our team strives to provide our residents with a top-tier living experience, and we are sorry to read your review. Your feedback about community upkeep, waste management, and service does not align with our high standards. We want to speak with you to discuss your feedback at your earliest convenience. Please email us at marketing@tamresidential.com so we may assist you. We hope to restore your comfort in our community soon.
Verified Renter Living at The Hendry has been disappointing from the start. I’ve had an issue with my sink since I moved in, and despite multiple requests, it’s never been properly fixed. To make matters worse, I was charged for damage to the sink drain that I had absolutely nothing to do with. When I brought it up, the property manager admitted the charge shouldn't be there and said it would be removed—but it’s still sitting on my account with no explanation. It feels like once you sign the lease, the communication and conc... read more
Business response:
It is always our goal to foster clear communication and responsive service for every resident in our community. We care deeply about delivering the support you feel you deserve and want to better understand your perspective regarding recent requests and billing. We would greatly appreciate the chance to connect, so please email us at thehendrymgr@tamresidential.com. Your peace of mind is important to us, and we are eager to make things right. Thank you!
Could be better There’s always random people that don’t live here coming to the pool every weekend. Sometimes families of 15+. Never any parking because they don’t fix the gate. What’s the point in giving tenants pool bracelets if they don’t enforce it?
Business response:
Thank you for taking a moment to share your thoughts. We understand how important it is to enjoy community amenities peacefully, and your experience with weekend crowding and gate access is something we would appreciate hearing more about. Our goal is always to provide a space where residents can unwind and feel at ease. Please email us at islandvillamgr@tamresidential.com when you have a chance. Thank you!
Verified Renter Over rated at this point office staff is a joke . Community it self quiet no issue recently , miner insect issue bugs will come from out of nowhere everyone and a while .
Business response:
Sierra, it is reassuring to learn that you have not had many concerns with our community as a whole. However, we acknowledge your comments about our office and hope to learn more. We would benefit from hearing from you at sierrafallmgr@tamresidential.com so we can work to earn your satisfaction.
Verified Renter Overall, its good. A lot could be better. Some organization needs to be done. But overall community is good. Love the scenery!! Walking trails nearby.
Business response:
We are grateful to hear that you enjoy the scenery and nearby walking trails. It sounds like those peaceful moments really stand out. While we are glad parts of the community have brought you joy, we understand from your feedback that there are areas where greater organization would make a difference. Our team is always exploring ways to enhance the resident experience, and your comments help guide that growth. We welcome the opportunity to learn more about what would make your time here even better. Please feel free to conn... read more
Verified Renter Being honest things haven’t been the same as before. To start, this is now the second summer in a row that the three grills are not working. They’re either damaged, dirty, or just completely unusable. It’s honestly ridiculous especially for a place that’s supposed to be a “nice” apartment complex. We’re in summer, and while we have the pool, we can’t even enjoy the grills, which is part of what we pay for. Second, the areas around the building are constantly full of dog waste. It’s disgusting and completely u... read more
Business response:
Esmeralda, we appreciate your honesty and your detailed reflection. Maintaining shared amenities and delivering responsive service are vital to the resident experience, and we understand your desire to see more consistency in these areas. Your input helps us understand what is most meaningful to those who live here. We would value a chance to talk more and hear your suggestions, so please reach out to us at addisonmgr@tamresidential.com. Thank you again for your thoughtful comments.
Verified Renter I like our apartments, but sometimes there are problems with solving technical problems in them, the staff takes a very long time to respond, they also do not offer any discounts for extending the contract, but only add the cost every year, but no changes occur, the jacuzzi is constantly cold and does not work, the shower head in the jacuzzi was screwed in a couple of months ago, and before that there was just a pipe, everything is not done in a timely manner, one grill was removed from the grill area and the... read more
Business response:
Thank you for sharing your feedback. We’re glad you like your apartment and appreciate your honest comments about the maintenance response times and amenities. We’re actively working to improve service and address issues like the jacuzzi and grill area. Your concerns about contract renewals and communication are also important to us, and we’ll pass this along to the team. Please don’t hesitate to reach out directly if you need assistance — we’re here to help.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 23,630 reviews.
When is TAM Residential open?
TAM Residential is open now. It will close at 6:00 p.m.