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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't rent here! At first glance the property looks clean and well maintained and the staff seems very nice and accommodating; then once they have your holding deposit, they take 3 days to let you know you're "conditionally approved" without any explanation as to why, ask for first and full month's rent as deposit while tacking on several other fees in addition to the rent which aren't made very transparent at the start. The holding deposit is only refundable if you cancel within 24 hours, but how can you if you don't know w... read more
Business response:
We're very sorry to hear that you're unhappy with your experience. Feedback like yours is what drives us to improve. If you're open to it, we'd like to look into the issues you're experiencing. Please contact us directly at candlewood@waterton.com so that our team can help resolve these issues. Sincerely, The Candlewood North Team
Great floorplan design for townhouse While the floorplan design is terrific, I have lived here for 5 years and management is less than stellar. The highlights: Charging fees that are not agreed to in my lease Virtually no parking and management does not care to do anything about it. No incentive to renew - even though a new tenant would pay less. (per advertised rate on apartments.com) No onsite security - must call and wait Amenity changes - no longer have a car wash station All visitors must be registered to park in an unr... read more
Business response:
We are sorry that these aspects of your living experience have led you to feel less than satisfied overall. We are committed to providing an exceptional experience from start to finish, so please know we are eager to restore your confidence in our management. At your earliest convenience, please email us at thehendrymgr@tamresidential.com for further assistance. Thank you.
Verified Renter El mantenimiento no es el adecuado no cumple con las especificaciones las puertas no cierran bien, algunos switch de electricidad no funcionan , la trituradora no funciona y la administración no presta atención a esos detalles
Terrible place to live! Most of the front office staff is rude leaving only one person there that is kind. No one ever really does anything to fix the problem though. Maintenance don’t actually maintain a Thing. They only pseudo fix things, but never actually address the real problem. I’ve had to live with roaches and rodents in my apartment on several occasions. In order for pest control to come one has to call every Monday and they never treat the whole building. But they never answer the phone ! Limit pool to one side of ... read more
Business response:
We’re very sorry to hear that pest control and maintenance issues have been negatively affecting your stay with us. Our maintenance team is dedicated to providing quick and thorough service to all requests in the order they are received, and we apologize if we have not matched up with your expectations. We would be more than happy to speak directly and work with you to find a lasting solution to your concerns, so please contact our office at your earliest convenience or when is a good time to communicate? Thank you.
Verified Renter Visitors permit is getting really difficult. Esp if there are any last min visitors. Trash collection is also not working out. Most of the time trash is not collected. Phone calls are not answered.
Business response:
Lavanya, we are always looking for ways to improve and appreciate your feedback about visitor permits, trash service, and communication. We would like to gather some additional details about your concerns to take back to our team. Please reach out to us at stellamgr@tamresidential.com at your convenience.
Verified Renter So many things don't work. I've never been able to swim in the 2 summers I lived here. The gym has faulty equipment. The gates didn't work for months.
Business response:
Daniel, we appreciate you sharing your concerns about the pool and gym. We are working to ensure our residents can enjoy our amenities and apologize for any inconvenience you have experienced. If you would like to learn more about these matters, please feel welcome to reach out to us at Riversidemgr@tamresidential.com.
Verified Renter It started out great!! That changed once PHA//PFC took over. They are slowing fixing things . I don’t believe this is against the current property managers as a lot of my issues started before they were there, my issue is with the TAM residential not the actual people in the office. I believe that they were placed in a bad situation and have to clean up a mess they didn’t make. Rent is our biggest bill and we want to live comfortably and not be taken advantage of. Life is already hard enough.
Business response:
Thank you for taking the time to share your concerns about our new management team. We work hard to provide consistently superior service regardless of our leadership, so we regret that there may still be lapses and we greatly appreciate your patience and cooperation as we work to address them. With that said, if you would like to provide more specific feedback on how we may help, please email us at LatitudeMgr@tamresidential.com.
Verified Renter The amenities almost never work and are not fixed in a timely manner with poor communication from the management. The pool was supposed to be fixed and open on Memorial Day. Took till last week of June to open. It wasn’t even open the summer before. Then it broke again a week later with no timeline to get fixed. And is still broken. The gym was getting its floor replaced and took a month longer than they said to be fixed. The gate into and out of the property is always open and I can count on one hand the num... read more
Business response:
Hayden, maintaining your well-being is important to us, so we are troubled to learn you have been disappointed with our amenities and do not feel we have been proactive in our repairs. It is essential to provide transparency regarding these concerns, and we are sorry if this has not been the case for you upon working with us. We are pleased to update you on our gate and pool maintenance and wish to speak with you in more depth about your experience at move-in. We are always seeking ways to improve our community, and we hope ... read more
Verified Renter They called me the afternoon before my move to say that the unit wasn't ready. And there were actually no washer and dryer connections as promised. This was literally my only ask when viewing the property. I signed this lease a month ago and they chose to call me at the very last minute before my move? I'm left scrambling to find something else or accept another unit that is over 300 more per month. They act like this was a situation I caused. The only plus side this property has is Heather. She was so nice, ... read more
Business response:
Thank you, Renee, for sharing your feedback with us. Heather is an integral part of our team and will be delighted to know she is a bright spot in our community. We noted your comments regarding your move-in experience and are eager to offer assistance. It is important that our residents and future residents settle into our community with ease. Please contact us at lascolinasmgr@tamresidential.com so we can better support you throughout this process.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 22,912 reviews.
When is TAM Residential open?
TAM Residential is closed now. It will open tomorrow at 9:00 a.m.