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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter Roaches inside my apartment, and rusted pipes causing brown water to flow when turned on. Spider webs surround the outside of my front door which leads to insects attempting to enter.
Business response:
Kindred, thank you for trusting us with your concerns regarding home upkeep. We want to ensure your comfort is prioritized, and we welcome a follow-up conversation at oakforestmgr@tamresidential.com. We look forward to speaking more about your concerns and how we can elevate your experience.
Verified Renter Desiree and Kristin are AMAZING! I love the office staff. It is the management company who once again dragged their feet so residents were unable to enjoy the pool (4th out of the 5 summers I have been here. ) I moved here because of the pool… and almost every summer there is a problem that they wait UNTIL the summer to work on which leaves us unable to use the amenities promised at move in. AGAIN THE OFFICE STAFF AND MAINTENANCE STAFF ARE AMAZING! So if you want a usable pool go elsewhere. If you don't care ... read more
Business response:
Elaine, it is clear from your review that you care a lot about your experience, and we appreciate you lifting up Desiree, Kristin, and the maintenance team so kindly! Your feedback about the pool is well taken, and we recognize the impact of seasonal access. We hope the strengths you have found here, especially in the service from our team, continue to bring value to your time in the community. Thank you for your balanced and thoughtful words.
Verified Renter Place is nice, but I pay for parking, and in the three months I’ve lived here, I’ve had to report my spot being taken four times, and one of those four, the resident who had taken my spot was extremely hostile to me, and a friend I had with me. I emailed the office, to no response, and have since seen this same resident park their vehicle in numerous reserved spots, with their own verbal admission that they do not have a reserved spot of their own. The lack of response from management is a major red flag to m... read more
Business response:
Hailey, thank you so much for your feedback as a resident. Ensuring your comfort and well-being is a top priority, so please know we plan to thoroughly reevaluate our policies in this area. At your earliest convenience, please email us at encorecrossingmgr@tamresidential.com so we may gather more information and help you feel more at ease in our community.
Verified Renter Overall, not positive severe lack of communication from management staff rent is excessive for the amenities is provided. Pool is very rarely cleaned, even though they close it weekly for cleaning frequently there’s debris in the pool. My car was towed from a reserve spot that I pay for monthly. Maintenance issues are swept under the rug and take months to complete.
Business response:
Austin, it is essential to ensure your comfort, so we are troubled to learn about your many concerns. We will certainly look into your comments about our pool and parking, and we hope to learn more about your experience with our maintenance and general services. When you have a moment, please feel free to email us at encorecrossingmgr@tamresidential.com. It is our pleasure to assist.
Worst living experience ever Me and my husband have lived here 3 years. Ive rented over 5 different apartments and this is the worst living experience we both have ever had. Place is not kept up, office never answers the phone, and it will take months if u have any repairs.
Business response:
Thank you for being part of our community for the past three years. Your input about responsiveness and home care helps guide our efforts as we work to provide a more enjoyable living environment. We always aim to be accessible and attentive, and your review reminds us how valuable that consistency is for longtime residents. We would love the opportunity to reconnect at RanchoDeLunamgr@tamresidential.com and talk through any outstanding concerns. We look forward to hearing from you!
Verified Renter The office is hard to get in contact with and now we receive multiple emails about tow enforcement after 4th of July. Won't reimburse you when your car was illegally towed.
Business response:
Melarrie, we are disappointed to read your feedback and any inconvenience you may have experienced regarding your vehicle. We aim to be clear about our policies and are more than happy to chat with you further at oakforestmgr@tamresidential.com.
Verified Renter It’s has changed living in this community apartment . The people the vibe and too much trash left in hallways. I’m tired of picking up and cleaning behind ppl just to get in my apartment
Business response:
Ronda, thank you for your review. We are committed to providing our residents with a top-notch living experience in our community, including upkeep. We are sorry to read your feedback about our hallways and have shared it with our team for future improvement. Please email us at thehendrymgr@tamresidential.com if you would like to share more. Take care.
Verified Renter Well this is the second review for the complex, honestly I like to leave there! But there a few things that haven’t been fix in the gym, treadmill been put for the past to months, cleaning in the gym only once I send emails of complaints! Pool rules are not being followed people are always smoking and drinking in there! Trash pickup not always shows up to do their job, I can’t find parking spots at 7:00 pm because there a-lot of cars that are not parked that are not residents.
Business response:
We want every amenity, from the gym to parking to the pool, to enhance your experience. Your notes help us identify how we can assist residents the most, and we would be glad to discuss them further at stellamgr@tamresidential.com. Please reach out to us so we can help ensure your experience feels aligned with your expectations. Thank you again for your feedback.
Verified Renter New resident here,its been over 3 months we have had problem with the A/C and roaches infestation! The technician has been to the apartment several times,but the problems persists!
Business response:
We appreciate you sharing your perspective so far as a newer resident. It is encouraging to hear that our technician has been responsive, and we would like to ensure that all lingering concerns are addressed fully. Your comfort at home matters to us, and we welcome the opportunity to follow up further. Please feel free to connect with the team at TownewestMgr@tamresidential.com anytime to explore ways to enhance your experience. We are here to help.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 23,630 reviews.
When is TAM Residential open?
TAM Residential is open now. It will close at 6:00 p.m.