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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter It's been not good to say the least. The apartment falls apart every week, the washer and dryer units were out for over a year, when staff is asked to do something they forget and it's never brought up again. Like me asking for my dog to be added to the lease and they never did it and it's been 3 months. I'm not even gonna anymore cause I'm not renewing this lease
Business response:
Kyra, we take your concerns seriously and are troubled to learn about your difficulty contacting our team about your lease and maintenance needs. We are sorry that your experience has not met our usual standards, and we hope to provide a lasting solution moving forward. We understand you plan on moving out, but we invite you to message us at collincreekmgr@tamresidential.com. We would be pleased to make your current situation more enjoyable in the meantime.
Verified Renter Terrible customer service, don't solve financial situations, they ignore what the lease states you owe then I am told to just pay your rent even when the accounting is wrong. Then I am told only the Asst mgr handles that and they do not take phone calls must be done via email, nothing gets resolved then I'm told to just pay my rent even though the charges are wrong. next thing I am given the cheap blind slats for my living room and they constantly break now I'm being told I will be charged for them if I need ... read more
Business response:
Monica, we are sorry to learn that you feel less than satisfied with our management and communication. We pride ourselves on our ability to provide consistently superior service, so we would love to have the opportunity to reevaluate our performance in these areas and improve. When you have a few moments, please email us at oakparkmgr@tamresidential.com for further assistance. Thank you.
Unacceptable Conditions and Poor Response I had a very disappointing experience with this apartment complex. My daughter, who is renting her first apartment on her own for school, was assured that the unit would be clean and ready for her move-in. Unfortunately, when we arrived, we were greeted by a strong, unpleasant cigarette smell. We had to keep the windows open and the door ajar just to move her belongings in. The situation worsened when my daughter had an allergic reaction to the smell on her first night. She had to wa... read more
Business response:
Thank you for your review. It's our goal to provide all our residents with pleasant, enjoyable living conditions, and we apologize for any issues your daughter has experienced. While our inspection didn't identify the odor you described, we understand that these things can be subjective, and we want to ensure that your daughter is comfortable in her new home. Please email us at oakforestmgr@tamresidential.com. We will be happy to discuss this issue further and look for potential solutions.
Verified Renter Absolutely awful, they push everyone to this residence portal and there are zero replies. 3 mgmt companies in 3 years....do the math. These buildings are sliding off the hill and the water tastes terrible, just down the street it tastes great,
Business response:
Thank you for contacting us, Alan. Our resident portal is designed for the benefit of our residents, and we are sorry if you have experienced any inconvenience. We welcome the opportunity to discuss your concerns about the portal and the water and invite you to email us at oakparkmgr@tamresidential.com.
Going through it. After we dropped our kids off for school we decided to head back to our unit to grab our work clothes around 8:30am our entire front room and closet was flooded because the vendors never turn the water off after leaving the hot water heater being left in the middle of our kitchen. We explained to them how this had took a mental toll on all of us including my oldest son and we would like to just terminate our lease after the flood. They told us no we can’t terminate our lease but they can transfer us after w... read more
Business response:
Thank you for continuing to update us on your living situation. We recognize that a clean and comfortable living environment is essential for our residents, so we regret that this incident has negatively impacted your perception of our community overall. We would love to have the opportunity to restore your confidence in our management team, so we encourage you to email us at marketing@tamresidential.com for further assistance.
Going through it… My family and I moved in here over a year ago and we’ve had at least 4 different managers and staff members as well. We’ve been living with mold in our unit and a constant leak from our hot water heater and dishwasher. Our dishwasher hasn’t been working for 3 months and they keep telling us to wash them like the old days until they order a new one. They’ve sent out vendors to come fix the leak but all they’re doing is painting over the mold instead of taking the Sheetrock out and replacing it. Our AC had we... read more
Business response:
Thank you for taking the time to share your concerns about the upkeep of your home and our management. We pride ourselves on our ability to provide consistently superior service regardless of any changes in our leadership, so we regret if you have experienced anything less than our best. Please know that we are still gathering information and formulating a plan to help restore your confidence in our ability to maintain clean and comfortable housing for you and your family. At your earliest convenience, please email us at mar... read more
Verified Renter Office staff is rude. No on call maintenance. Pool is always closed. Can’t retain maintenance employees. Good community but horrible place to live because of staff and maintenance issues.
Business response:
Cassandra, thank you for your review and for recognizing the strengths of our community. We strive to offer friendly service and prompt solutions to any concerns. If your experience didn't fully reflect this, we're sorry and want to hear more so we can improve. Please reach out to us at RanchoDeLunamgr@tamresidential.com, and we'll work to ensure your satisfaction.
I never write reviews, but I My wife and I had a terrible experience with the property management. The first month there the a/c unit flooded the bathroom and they said there’s nothing they can do about it. Then the next week it went completely out, they put a small a/c unit in the living room, but the bedroom wouldn’t cool down. It took almost a month to get a new a/c unit. Then a couple months later while they were switching online payment systems they demanded that we pay with a cashiers check. We payed it the way they wa... read more
Business response:
Thank you for your review. Our team prioritizes the satisfaction of our residents, so we apologize for any delays or misunderstandings you may have encountered during your time as a resident. We are constantly reviewing our procedures and are committed to continuous improvement, so your feedback is valuable to us. If there are any outstanding matters that require attention, please don't hesitate to contact us at Riversidemgr@tamresidential.com and we will get back to you promptly. We wish you every success in your future end... read more
Verified Renter While the apartments and amenities are satisfactory, I have observed a persistent issue with dog waste in the dog park, likely due to some tenants neglecting to clean up after their pets. Additionally, the trash cans near the pool frequently remain full, indicating a need for more frequent emptying. It would be beneficial if the hallways could be cleaned more regularly. Overall, I appreciate the cleanliness and tranquility of the apartments, but these maintenance issues detract from an otherwise positive expe... read more
Business response:
Leo, thank you for making us aware of your concerns with the upkeep of our common areas. We are always eager to pay special attention to any parts of our community that have proven less than satisfactory for residents. With that said, we encourage you to stop by or call our leasing office so we may gather more information and ensure your experiences improve.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 23,651 reviews.
When is TAM Residential open?
TAM Residential is closed now. It will open at 9:00 a.m.