This profile has been claimed by the business owner or representative.
TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter It has gone downhill since the new management took over. They canceled our individual wifi and switched over to a community wifi, which is far slower and makes things difficult for those of us who work from home. The complex is generally far less clean than it was before. They seem to be doing “improvements” that nobody asked for (such as replacing the caulk in the parking lot and lowering the latches on the dog park gates) while neglecting important issues like pest control.
Business response:
Thank you for taking the time to share your concerns about our upkeep and management. We are constantly reevaluating our performance to determine ways to enhance the quality and value that our community offers, so we would be more than happy to discuss how we may improve our Wi-Fi and groundskeeping going forward. At your earliest convenience, please email us at discoveryparkmgr@tamresidential.com
Verified Renter The first floor is the garage. I'm on the second floor. It's very noisy. The living room is good as a whole, but it would be better if there were chairs. Only the main building has a swimming pool and a gym, and the gym is very small.
Business response:
Thank you for taking the time to share your feedback as a resident! We are committed to providing exceptional service that helps support your well-appointed home, so we would love to have the opportunity to discuss any noise concerns you may have. Please feel free to contact our leasing office for further assistance.
Verified Renter Overall the apartments and amenities are nice. However my move in process has been chaotic and unorganized. Office staff are unprofessional and lack communication skills.
Business response:
Thank you for taking the time to share your concerns about your move-in experience. We regret any discomfort you may have been experiencing, and we are eager to help make things right. When you have a few moments, please email us at marketing@tamresidential.com.
Verified Renter There are many roaches in the apartment especially in kitchen and bathroom even if areas are clean. I use roach spray and bait and they are still here
Business response:
Hi, Patti. We understand you desire assistance with your living environment, and our team is here to help. Please email us at oakforestmgr@tamresidential.com so we can work together to enhance your experience. Thank you!
Do Not Move Here The management staff are heartless, arrogant, rude, unprofessional and unresponsive. Management does not respond to calls or e-mails. The lease renewal incentives are a joke so that they can offer new residents 2 months of free rent but trust me it's not worth it and you too will feel scammed shortly after you move here. The office is also closed on the weekend which is when there are the most issues. They do no preventative maintenance or upkeep, amenities are closed for months at a time, the communication ... read more
Business response:
Hi User, we're truly sorry to hear about your experience. We strive to provide a welcoming and well-maintained community for all our residents, and it's clear we've missed the mark in your case. We take your feedback seriously and will use it to improve our services. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Horrible apartments.... They look great, as it is supposed to be a gated community but since people hit the gate it is always broke. People go in the exit only gate so you risk an accident, no cameras whatsoever except in front so guess how many people get their stuff vandalized and stuff happening randomly. Nicole is the only reason anyone actually signs on and agrees to live here. The pool was opened in July and was open two weeks maybe then back down for rest of Summer for maintenance issues. It is always something with t... read more
Business response:
We appreciate your recognition of Nicole. Our team works hard to provide our residents with well-kept amenities, so we are disappointed to learn of your observations. We would like the opportunity to address your concerns, so please send us an email to eddisonmgr@tamresidential.com. We hope to hear from you soon.
Verified Renter Great staff, but the apartment was dirty, hardwood floors needed a scrubbing because they were so dark and dirty, dead bugs everywhere, baseboards not sealed, missing grease trap in microwave, extremely dirty refrigerator, damaged blinds, lazily painted with smears of paint here and there, rust in dishwasher, rust in sink, laundry washer unplugged, we plugged it up and they didn’t even connect the drain hook so our apartment flooded, etc. Keep in mind all this happened in a day.
Business response:
Jose, thank you for your detailed review. We understand providing our residents with a pristine environment is necessary to ensure your comfort, so we are sorry to hear you feel this way. Our team would like the opportunity to restore your comfort, so please send us an email to oakparkmgr@tamresidential.com. We look forward to a productive conversation.
Verified Renter There is a trash problem here. The puck up service has been spotty. Some nights it is picked up, others it is not. The dog waste cans are overflowing and there is trash on the ground everywhere. There is not enough lighting at night. I feel unsafe in areas because there is no light. The porch lights go off too early and I have to struggle in the dark. I have also had 2 maintenance issue go unresolved. The electrical outlets in my bathroom do not work. 2 separate visits and no resolution. I am unable to use my... read more
Business response:
Danica, thank you for taking the time to share your concerns about our upkeep and atmosphere. It is always a top priority for our team to maintain a clean and inviting community that helps all residents feel at ease. With that said, we would love to have the opportunity to discuss these matters further and ensure your situation improves. At your earliest convenience, please email us at lascolinasmgr@tamresidential.com.
Verified Renter Roach and spider problem is out of control as well as Extra hidden fees and rent going up every month units are having mold’s leaking ceiling
Business response:
Asumani, thank you for bringing your concerns about pests and billing to our attention. We would like to gather some additional information about your comments so we can address the situation personally. Please email us at ovationmgr@tamresidential.com at your earliest convenience.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 23,628 reviews.
When is TAM Residential open?
TAM Residential is open now. It will close at 6:00 p.m.