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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter It started out great!! That changed once PHA//PFC took over. They are slowing fixing things . I don’t believe this is against the current property managers as a lot of my issues started before they were there, my issue is with the TAM residential not the actual people in the office. I believe that they were placed in a bad situation and have to clean up a mess they didn’t make. Rent is our biggest bill and we want to live comfortably and not be taken advantage of. Life is already hard enough.
Business response:
Thank you for taking the time to share your concerns about our new management team. We work hard to provide consistently superior service regardless of our leadership, so we regret that there may still be lapses and we greatly appreciate your patience and cooperation as we work to address them. With that said, if you would like to provide more specific feedback on how we may help, please email us at LatitudeMgr@tamresidential.com.
Verified Renter The amenities almost never work and are not fixed in a timely manner with poor communication from the management. The pool was supposed to be fixed and open on Memorial Day. Took till last week of June to open. It wasn’t even open the summer before. Then it broke again a week later with no timeline to get fixed. And is still broken. The gym was getting its floor replaced and took a month longer than they said to be fixed. The gate into and out of the property is always open and I can count on one hand the num... read more
Business response:
Hayden, maintaining your well-being is important to us, so we are troubled to learn you have been disappointed with our amenities and do not feel we have been proactive in our repairs. It is essential to provide transparency regarding these concerns, and we are sorry if this has not been the case for you upon working with us. We are pleased to update you on our gate and pool maintenance and wish to speak with you in more depth about your experience at move-in. We are always seeking ways to improve our community, and we hope ... read more
Verified Renter They called me the afternoon before my move to say that the unit wasn't ready. And there were actually no washer and dryer connections as promised. This was literally my only ask when viewing the property. I signed this lease a month ago and they chose to call me at the very last minute before my move? I'm left scrambling to find something else or accept another unit that is over 300 more per month. They act like this was a situation I caused. The only plus side this property has is Heather. She was so nice, ... read more
Business response:
Thank you, Renee, for sharing your feedback with us. Heather is an integral part of our team and will be delighted to know she is a bright spot in our community. We noted your comments regarding your move-in experience and are eager to offer assistance. It is important that our residents and future residents settle into our community with ease. Please contact us at lascolinasmgr@tamresidential.com so we can better support you throughout this process.
Verified Renter The maintenance needs an improvement and experienced skills. The landscaping service is nice. Bug spray service is needed. The water issue in the home need some fixing.
Business response:
Nancy, it brings us joy to know that you find our community beautiful and well-maintained. We appreciate you expressing your desire for general service enhancements. As we aim to continue enriching the community and our residents' experiences, we will surely refer to your feedback. Thank you!
Verified Renter I’ve been here for 2 years and I plan on leaving once my lease is up. I’ve watched this property go downhill and now it just seems like no one cares. There’s always issues with noise and trash at the pool. Gym equipment has been down for about a year. Work orders are now taking forever to get done and not completed. Plus my upstairs neighbors are so inconsiderate. I use to like it over here but it just seems like nothing is being done in the past couple of months.
Business response:
We are sorry to learn that you feel less than satisfied with your living experience as of late. Our management team works hard to maintain an exceptional living environment supported by top-notch service, and we would love to have the opportunity to discuss how we may restore your confidence in us for the remainder of your time here. At your earliest convenience, please email us at marketing@tamresidential.com. Thank you.
Verified Renter Everything is good for most part but, I just wish there was more effort here like landlords put so much effort at sierra apartments. We don’t have anyone at the office. The pool was closed mostly all summer. There is no park.
Business response:
Alexandria, we welcome our residents' suggestions on ways to uplift your satisfaction, and we want to assure you that your comfort is always top of mind for us. Your feedback about our availability and pool access has been noted, and we encourage you to contact ranchodelunamgr@tamresidential.com for updates. Thank you for your time.
Verified Renter The pool is poorly maintained. There are constant gate issues. There have been multiple break-ins into my vehicle. The washing machine consistently leaks water despite multiple attempts to fix this from maintenance. I was unnecessarily charged for renters insurance, even though I had an outside policy. There’s always dog poop on the property. The rent has only increased. I will be moving out in September.
Business response:
Zachary, we regret that you feel let down by our upkeep, atmosphere, and pricing. We are constantly reevaluating our performance to ensure that our residents feel at ease on our grounds and in their homes, so we are eager to learn more about your experiences and improve them. At your earliest convenience, please email us at Riversidemgr@tamresidential.com. Thank you.
Verified Renter This is the worst place I have ever lived. The front desk staff and maintenance trash. The apartments have roaches, bed bugs, and homeless people all around. In 6 months of me being here they've changed owners. Groups of men be out drinking and partying late with music up. Never fixed a water issue I have in my dishwasher, loose toilet that feels like it's going to sink in at any moment. They switched portals to pay rent and I complained about any issue with a low balance in my portal, on the 3rd of the month... read more
Business response:
Munkhgerel, thank you for making us aware of your concerns with our upkeep, atmosphere, and management. We consider it a top priority to provide exceptional service at all times, so we regret that you feel less than satisfied with your experiences in our community. Rest assured that we plan to thoroughly reevaluate our performance so we may determine whether any changes need to be made to our policies and procedures. At your earliest convenience, please email us at ovationmgr@tamresidential.com.
Verified Renter The walk way are filthy from the tenants leaving their garbage out, the walkway is so stained, I was told you can't leave your garbage bin or garbage outside your door, it don't look good at all??
Business response:
Thank you for making us aware of your concerns with the upkeep of our grounds. We pride ourselves on our ability to maintain a clean and inviting living environment, so rest assured that we will look into these situations and schedule appropriate cleanings. Please email us at oakforestmgr@tamresidential.com so we may obtain more information about the areas in question.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 23,654 reviews.
When is TAM Residential open?
TAM Residential is open now. It will close at 6:00 p.m.