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Team Bob's Heating, Cooling, Plumbing
- Heating & Air Conditioning/HVAC
- Traverse City, MI
About this business
Location details
1797 Park Dr, Traverse City, MI, 49686, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From office staff to technician- everyone went well.
Appointment went very smoothly. He called first and came on time within the window. It was a simple problem to fix and he was very accommodating with talking to our home warranty company about the repairs. He also used a payment app which made payment smooth, too. I think they charge a bit high (about $120 just to come out) but HVAC is in high demand.
The technician came out on time, and phoned when he was in route. He listened to my description of the problem, and proceeded to investigate the furnace and only did what was necessary to repair it. (no pressure to buy additional parts) The technician was very professional during his service call. I did have to pay a premium for a after hours service call, but that was expected.
Technician arrived on schedule, diagnosed and repaired the problem
Excellent service..
Overall, just fine. We're so glad we took the plunge just before the cold and damp weather hit us. The initial salesman, Rick Lennox, was confident, knowledgeable, and made smart recommendations that the competitor (another dealer of the same brand) did not even mention. And he knew about all the rebates which took a nice chunk out of the overall price. I had used Team Bob's prior to the major upgrade. My only advice is be careful installing a system on a Friday. The installer had to finish on Monday. Not a big deal...just a... read more
Business response:
Thank you [Member Name Removed], we appreciate your feedback and are extremely pleased Rick was able to assist you with your new system. Thank you again for choosing Team Bob's. We look forward to your continued service!
They were excellent. Cody was punctual, competent, and professional.
Business response:
Thank you for the feedback [Member Name Removed]! We look forward to continuing your service and thank you for choosing Team Bob's for your heating, cooling, and plumbing needs!!
Very well. Installer seemed very seasoned/polite/professional. Got done in less time than scheduled. All good. One minor issue which was probably not the fault of Team Bob, was that the county (Benzie) inspection was rescheduled without my being updated. I spent a morning at home waiting for an inspector who wasn't coming. I don't know if there's something that could have been done to prevent that.
Cody came out this Saturday and did a fine job on the replacements. He has great customer skills and was nice to have in the house to fix these problems. He explained the problems with worked to replace all three. He even spend a few minutes to look at the old water softener and indicated that it was totally dead and was an antique and was leaking so we need to have it replaced too. The previous owner of the Hayes had it bypassed and was leaking.
Frequently asked questions about Team Bob's Heating, Cooling, Plumbing
How is Team Bob's Heating, Cooling, Plumbing rated?
Team Bob's Heating, Cooling, Plumbing has a 4.9 star rating with 3,186 reviews.
When is Team Bob's Heating, Cooling, Plumbing open?
Team Bob's Heating, Cooling, Plumbing is open now. It will close tomorrow at 12:00 a.m.