Get every question answered instantly by the right people

Group customer messages by teams, reduce response times, improve collaboration and keep everybody on the same page.

Teams Bg
Do you have any 2020 silver Civics in stock?
Hi Greg, let me check our inventory for you.
Conversation assigned to New Vehicle Sales

Hi, can you please check availability ASAP on a 2020silver Civic for Greg?

Team Icon

Achieve more as a team

Birdeye Teams is the easiest way to assign customer messages, answer questions, improve collaboration and deliver great customer experience without missing a beat.

Achieve More As A Team
Manage teams

Manage teams with ease

Organize your employees into teams based on skills or department.

Manage Teams With Ease
Message routing

Connect customers with the right team

Let your website visitors ask questions to the department or team they want to chat with.

Connect Customer With The Right Team
Assign conversations

The right person for the job, every time

Assign incoming messages to the right team or person to get the response to the customer quickly.

Assign Messages To The Right Person Every Time

71% of customers expect a response within 5 minutes.


Real-time collaboration

Teamwork makes the dream work

Know when a co-worker has read a message, or is typing a response.

Team Work Makes The Dream Work
Internal notes

Keep every co-worker on the same page

Use internal notes in a chat to keep everyone on the same page and solve customer queries quicker.

Keep Every Co Worker On The Same Page
Custom Notifications

Know whenever you get a new message

Receive updates on conversations that matter to you.

Know Whenever You Get A New Message
Review Features Super Feature Icon

Powerful alone. Unstoppable together.

Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Teams.


Turn your website visitors into your customers. Respond faster and get more leads with webchat.


Close the loop on customer feedback across all touchpoints and improve customer satisfaction.

Start growing with Birdeye today

See why more than 150,000 local businesses choose Birdeye.

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