BirdEye Teams is the easiest way to assign customer messages, answer questions, improve collaboration and
deliver great customer experience without missing a beat.
Organize your employees into teams based on skills or department.
Let your website visitors ask questions to the department or team they want to chat with.
Assign incoming messages to the right team or person to get the response to the customer quickly.
71% of customers expect a response within 5 minutes.Liveperson
Know when a co-worker has read a message, or is typing a response.
Use internal notes in a chat to keep everyone on the same page and solve customer queries quicker.
Receive updates on conversations that matter to you.
BirdEye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Teams.