Get every question answered instantly by the right people
Group customer messages by teams, reduce response times, improve collaboration and keep everybody on the same page.
Hi, can you please check availability ASAP on a 2020silver Civic for Greg?
Achieve more as a team
Birdeye Teams is the easiest way to assign customer messages, answer questions, improve collaboration and deliver great customer experience without missing a beat.
Manage teams with ease
Organize your employees into teams based on skills or department.
Connect customers with the right team
Let your website visitors ask questions to the department or team they want to chat with.
The right person for the job, every time
Assign incoming messages to the right team or person to get the response to the customer quickly.
71% of customers expect a response within 5 minutes.
Teamwork makes the dream work
Know when a co-worker has read a message, or is typing a response.
Keep every co-worker on the same page
Use internal notes in a chat to keep everyone on the same page and solve customer queries quicker.
Know whenever you get a new message
Receive updates on conversations that matter to you.
Powerful alone. Unstoppable together.
Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Teams.