Get every question answered instantly by the right people

Group customer messages by teams, reduce response times, improve collaboration and keep everybody on the same page.

Team Icon

Achieve more as a team

Birdeye Teams is the easiest way to assign customer messages, answer questions, improve collaboration and
deliver great customer experience without missing a beat.

Achieve More As A Team
Manage teams

Manage teams with ease

Organize your employees into teams based on skills or department.

Manage Teams With Ease
Message routing

Connect customers with the right team

Let your website visitors ask questions to the department or team they want to chat with.

Connect Customer With The Right Team
Assign conversations

The right person for the job, every time

Assign incoming messages to the right team or person to get the response to the customer quickly.

Assign Messages To The Right Person Every Time
71% of customers expect a response within 5 minutes.Liveperson
Real-time collaboration

Teamwork makes the dream work

Know when a co-worker has read a message, or is typing a response.

Team Work Makes The Dream Work
Internal notes

Keep every co-worker on the same page

Use internal notes in a chat to keep everyone on the same page and solve customer queries quicker.

Keep Every Co Worker On The Same Page
Custom Notifications

Know whenever you get a new message

Receive updates on conversations that matter to you.

Know Whenever You Get A New Message
Review Features Super Feature Icon
Powerful alone. Unstoppable together.

Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Teams.


Turn your website visitors into your customers. Respond faster and get more leads with webchat.

Learn more

Close the loop on customer feedback across all touchpoints and improve customer satisfaction.

Learn more
Start growing with Birdeye today