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Telegraph Canyon Animal Medical Center
- Veterinarians
- Chula Vista , CA
About this business
Location details
577 Telegraph Canyon Road, Chula Vista , CA, 91910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I love this hospital!! The staff at Telegraph Canyon is the best around. I trust them completely. The receptionists and technicians are friendly, caring and very helpful. The doctors are knowledgeable, compassionate and also kind. You can tell that they all have a true love for animals and a passion for what they do. It's actually really cute to watch the staff interact with the animals...they'll just carry on small conversations with the pets. Next time you go, watch them! It's rather funny. I know that when I take my pets... read more
Fantastic, knowledgeable, kind. They don't mess about trying to sell you things you don't need, they just take care of your animals. Efficiently and effectively - without draining every dime you have. I've brought my dogs here three times for after hours care, or when my vet was closed, and every one I spoke to was considerate, helpful, and incredibly professional. I just love them. More importantly, I trust them.
I think a patient would be an animal, no? I love everyone that works here. They're always friendly and helpful. I wouldn't take my kitty anywhere else.
We called and made an appointment because all of our cats have a cold. The one we made the appointment for was feeling better so we took the sickest one. We notified them of the change when we arrived. All the sudden they were asking for his vaccination records (including rabies) with no prior warning, then refused to see our sick cat. The cat we made the appointment for hadn't been seen before, yet they made no vaccine record request upon booking. The front desk said "it was the veterinarians call" to decline to treat our c... read more
They used to be great and IF you can get in, maybe will be but if you have a situation that needs immediate care, don't bother! We've taken our pets there for decades and just one too many occurrences of emergency situations where they would not get us in. So disappointed.
Business response:
Thank you for your feedback, Jaquie. We're sorry to hear that you were unable to have your pet be seen for emergency care at our general practice veterinary hospital due to the availability of examination appointments of our doctors. Your concerns are noted and we take them seriously. We strive to provide the best care possible for all our patients, including in emergency situations, and we sincerely hope that we see you and your family again in the future.
They bloodied our cat's paws. Horrible. Whoever trimmed her nails chopped them back below the quick. Tried to talk to the vet, but front office staff blocked me. I doubt the vet ever heard what happened. Avoid this place at all costs!
DONT GO HERE!!!! Bad Service-so unorganized... All my friends stopped coming here. Don't waste your time. Another acquaintance just called me how what a bad service she received. Will definitely advise to find another place. I would rate a 0 if I could.
Business response:
Thank you for providing your feedback, Chris. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations with communications. If our 5 phone lines are tied up from assisting other clients throughout the day, as it can be due to our hospital serving a large number of clients and their pets in the community, please feel free to reach out to us via email at tcamc@telegraphcanyonvet.com for non-emergency assistance. Please let us know if there is anything else we can do in the future ... read more
Why is that your office hours open at 7:30am but when I called around 9 the voice message says we are closed. My recent visit was disappointing again. The girls in the front are not only rude but disorganized. The technicians are great. May have to take my business somewhere else.
Business response:
We’re sorry to hear that you had a negative experience with us, as we strive to offer exceptional customer service and care to all clients and their little ones. We have shared your feedback with our team to improve our customer service and do hope that you will allow us the opportunity to provide care to you pets in the future.
You walk in no one acknowledges you are even there!! They were 2 women complaining about something to each other. I just happen to be at UPS next door and wanted to make an appointment for my one cat to get vaccines and groomed and my other cat to get groomed! It takes 2 second to say hi. I am not sure why some people work in customer service?
Business response:
We’re sorry to hear that you had that experience, Bette. We strive to offer exceptional customer service and care to all clients and their little ones. We have shared your feedback with our team to improve our customer service and do hope that you will allow us the opportunity to provide care to you pets in the future.
Frequently asked questions about Telegraph Canyon Animal Medical Center
How is Telegraph Canyon Animal Medical Center rated?
Telegraph Canyon Animal Medical Center has a 4.3 star rating with 1,129 reviews.
When is Telegraph Canyon Animal Medical Center open?
Telegraph Canyon Animal Medical Center is open now. It will close at 6:00 p.m.