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Telegraph Canyon Animal Medical Center
- Veterinarians
- Chula Vista , CA
About this business
Location details
577 Telegraph Canyon Road, Chula Vista , CA, 91910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We took our pup in for a rabies vaccine. I called the office ahead of time and their voicemail message states that they hold their vaccine clinic on Tuesdays, first come first served. My husband showed up on a Tuesday morning and was told they don't do vaccine clinics anymore due to COVID. Very unfortunate that we had to waste our time because they've not updated their outgoing voicemail message.
Business response:
Thank you for your review, Juanita. We are sorry that a trip was made unnecessarily, and please note that we have contacted our communications provider ad nauseam to assist with changing the messaging, unfortunately to no avail as of yet. Due to this, we do have the cancellation of Shot Clinic posted at our check-in booth, as well as both our website and our Facebook page, and currently still offer Shot Clinic prices for vaccinations on Tuesdays and Saturdays with a doctor's examination appointment. If you would like to disc... read more
I was so happy when I brought my dog here a few months ago. They were quick and efficient. Last week however was just ridiculous. I had a 4:30 appointment for my dogs check up. There was a crowd of people outside, no attendant at the check in kiosk. A client asked me if I had an appointment, I said yes. She then began explaining how she had a 3:30 appointment and her dog was barely taken back to be seen. It was about 4:40. When the employee came out and asked if I had an appointment I said yes, at 4:30, she then said it wou... read more
Business response:
Erica, thank you for your feedback. We apologize that temporary service operations impacted your recent visit with us. Due to current restrictions and limitations imposed by city and state ordinances, the usual service at our clinic may be impacted, particularly wait times caused by having to operate in a curbside fashion. We are working harder than ever to keep everyone safe and provide the very best in pet wellness. We love our clients and the pets we serve and we'd like to know more about how we can improve for next time.... read more
Be very cautious coming to this clinic. Some of the workers actually tried to turn away a client because they refused to wear a mask. After the client requested a manager, the Manager for some reason helped the customer regardless of health safety protocol. Great workers, but management is not taking any health safety serious.
Business response:
Thank you for your feedback, Michael. We do understand your valid concerns regarding this issue, and please note that we have taken every COVID precaution and protocol seriously for the past year, and will continue to do so. The situation that you witnessed is one we work hard against each day, but in this case we found it necessary to succumb due to this particular client's medical situation that was paired with a note from their physician. We hope this helps with any concerns that you or others may have with this sensitive... read more
I went to this location for many years but they were not able to handle the Covid restrictions and still provide great customer service. Biggest issue is every time you call you get the answering service and call backs take up to 2 days. Not organized or overbooked, an appointment take long to be seen on scheduled time. Took my dog in for her shots and asked if they can please weigh her and when they brought her back to me the person said they were to busy to get her weighted. I have switched vets and went to get my dogs rec... read more
I was checking in and just because I had a question this middle aged blond girl checking me in laughed and called me dumb under her breathe.. wtf talk about unprofessional... good prices overall don't want to be dishonest
Business response:
Lesti, we take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. We kindly ask that you give us a call at your convenience at 619-421-1323.
These people NEVER answer their phone. I have never had anyone pick up no matter how many or what time I call. Not sure why they even have a phone. They are unclear about their hours. And give no notice of when they close when website say they are open. Very frustrating.
Business response:
Thank you for the review, Iman. The leadership team at Telegraph CanyonAMC takes any feedback seriously, and we do make every effort to answer each phone call, but with the high volume of calls we receive each day it can be difficult at times to do so. A great way to get in touch with us quickly is through our "Pet Portal" link which can be found on our website at telegraphcanyonvet.com. There, you can send messages to us directly and can be seen by more members of our staff. We hope this can alleviate some of the pain of re... read more
Watch out if you take your dog here to get spayed or neutered. My dog was just a year old when I took her to get fixed here and when I got her back they had chopped off half of the fur on her Pomeranian tail, and it NEVER grew back. Tell me how does that "accidentally" happen? Be weary of this place, that's really scary. I regret not questioning who exactly was the one to work on her when I had the chance, and demanded a refund. All I know is that a "Lynette Henderson" signed the spay certificate. As for the business commen... read more
Business response:
Andria G., the Leadership Team at Telegraph Canyon Animal Medical Center takes feedback seriously and looks into each review in detail. We have searched our entire client database and cannot locate a client record with your name. Additionally, the situation you described does not resemble anything that has occurred at our practice. You may have, by mistake, left a review for our clinic when it was meant for another one. If you wish to discuss this review further, please call our practice and ask to speak to the hospital man... read more
Very unhappy with Telegraph Canyon Vet. I dropped off my little pooch to get his ears checked and took him home with a surprise of him being unable to jump up and in obvious pain. He was fine when I left him at this facility but was obviously suffering when I brought him home. I contacted facility and all the doctor can say is that they love animals and no one would hurt an animal. As of today, I had to take my little love to the emergency vet!!!! I have been calling Telegraph vet all morning and left a message with negat... read more
Business response:
We were so sorry to hear that your sweet dog seemed to be in pain, Martha. We all truly understand that being a pet parent can make each of us more acutely aware of differences in behavior or movement in our pet. This is a good thing, and we are thankful that you were able to bring it to our attention. In speaking with the staff that handled and supervised over your little man, there were no issues that could have caused him pain in bringing him inside the office, during his exam, or in or out of his cage during his stay wit... read more
Edit 11/9/2020 - Please be advised that the doctor did not give proper informed consent regarding whether or not our pet should be vaccinated. We were simply told that we could go ahead with the vaccinations if we wanted to, but it was not suggested because he was 2 days short of 12 weeks. Obviously we have to live with the fact that we made the final call regarding our kittens vaccinations, but we made that decision with limited information and a general assumption that it was safe to continue since the doctor did not s... read more
Frequently asked questions about Telegraph Canyon Animal Medical Center
How is Telegraph Canyon Animal Medical Center rated?
Telegraph Canyon Animal Medical Center has a 4.4 star rating with 1,192 reviews.
When is Telegraph Canyon Animal Medical Center open?
Telegraph Canyon Animal Medical Center is closed now. It will open tomorrow at 7:30 a.m.