Telegraph Canyon Animal Medical Center

4.4

Veterinarians
Chula Vista , CA

About this business

Healthcare Veterinarians

Location details

577 Telegraph Canyon Road, Chula Vista , CA, 91910, United States

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Weekday	Schedule	Status
Mon	7:30 a.m. to 6:00 p.m.
Tue	7:30 a.m. to 6:00 p.m.
Wed	7:30 a.m. to 6:00 p.m.
Thu	7:30 a.m. to 6:00 p.m.
Fri	7:30 a.m. to 6:00 p.m.
Sat	8:00 a.m. to 4:00 p.m.
Sun	Closed

4.41,175 reviews

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MichaelRay T.

5 years ago

Be very cautious coming to this clinic. Some of the workers actually tried to turn away a client because they refused to wear a mask. After the client requested a manager, the Manager for some reason helped the customer regardless of health safety protocol. Great workers, but management is not taking any health safety serious.

Business response:

Thank you for your feedback, Michael. We do understand your valid concerns regarding this issue, and please note that we have taken every COVID precaution and protocol seriously for the past year, and will continue to do so. The situation that you witnessed is one we work hard against each day, but in this case we found it necessary to succumb due to this particular client's medical situation that was paired with a note from their physician. We hope this helps with any concerns that you or others may have with this sensitive... read more

Celina C.

5 years ago

I went to this location for many years but they were not able to handle the Covid restrictions and still provide great customer service. Biggest issue is every time you call you get the answering service and call backs take up to 2 days. Not organized or overbooked, an appointment take long to be seen on scheduled time. Took my dog in for her shots and asked if they can please weigh her and when they brought her back to me the person said they were to busy to get her weighted. I have switched vets and went to get my dogs rec... read more

Lesti C.

5 years ago

I was checking in and just because I had a question this middle aged blond girl checking me in laughed and called me dumb under her breathe.. wtf talk about unprofessional... good prices overall don't want to be dishonest

Business response:

Lesti, we take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. We kindly ask that you give us a call at your convenience at 619-421-1323.

Iman K.

5 years ago

These people NEVER answer their phone. I have never had anyone pick up no matter how many or what time I call. Not sure why they even have a phone. They are unclear about their hours. And give no notice of when they close when website say they are open. Very frustrating.

Business response:

Thank you for the review, Iman. The leadership team at Telegraph CanyonAMC takes any feedback seriously, and we do make every effort to answer each phone call, but with the high volume of calls we receive each day it can be difficult at times to do so. A great way to get in touch with us quickly is through our "Pet Portal" link which can be found on our website at telegraphcanyonvet.com. There, you can send messages to us directly and can be seen by more members of our staff. We hope this can alleviate some of the pain of re... read more

Andria G.

5 years ago

Watch out if you take your dog here to get spayed or neutered. My dog was just a year old when I took her to get fixed here and when I got her back they had chopped off half of the fur on her Pomeranian tail, and it NEVER grew back. Tell me how does that "accidentally" happen? Be weary of this place, that's really scary. I regret not questioning who exactly was the one to work on her when I had the chance, and demanded a refund. All I know is that a "Lynette Henderson" signed the spay certificate. As for the business commen... read more

Business response:

Andria G., the Leadership Team at Telegraph Canyon Animal Medical Center takes feedback seriously and looks into each review in detail. We have searched our entire client database and cannot locate a client record with your name. Additionally, the situation you described does not resemble anything that has occurred at our practice. You may have, by mistake, left a review for our clinic when it was meant for another one. If you wish to discuss this review further, please call our practice and ask to speak to the hospital man... read more

Martha Wells S.

5 years ago

Very unhappy with Telegraph Canyon Vet. I dropped off my little pooch to get his ears checked and took him home with a surprise of him being unable to jump up and in obvious pain. He was fine when I left him at this facility but was obviously suffering when I brought him home. I contacted facility and all the doctor can say is that they love animals and no one would hurt an animal. As of today, I had to take my little love to the emergency vet!!!! I have been calling Telegraph vet all morning and left a message with negat... read more

Business response:

We were so sorry to hear that your sweet dog seemed to be in pain, Martha. We all truly understand that being a pet parent can make each of us more acutely aware of differences in behavior or movement in our pet. This is a good thing, and we are thankful that you were able to bring it to our attention. In speaking with the staff that handled and supervised over your little man, there were no issues that could have caused him pain in bringing him inside the office, during his exam, or in or out of his cage during his stay wit... read more

Y W.

5 years ago

Edit 11/9/2020 - Please be advised that the doctor did not give proper informed consent regarding whether or not our pet should be vaccinated. We were simply told that we could go ahead with the vaccinations if we wanted to, but it was not suggested because he was 2 days short of 12 weeks. Obviously we have to live with the fact that we made the final call regarding our kittens vaccinations, but we made that decision with limited information and a general assumption that it was safe to continue since the doctor did not s... read more

Cinder D.

5 years ago

I've gone to this clinic for 3 years and have love the veterinary care the doctors give my dog. Yet, the business side of this place has some very serious issues with communication. First, no person ever answers the phone. Emails and texts are rarely returned. Finally, my dog is diabetic and needs insulin. If refills run out, it's like pulling teeth to get anyone to help or call in a prescription to a pharmacy. Twice now I've run out of medication because of the lack of effective support of this place. I cant blame co... read more

Alexis V.

5 years ago

If you truly love your dog I promise you need to stay away from this place! My dog went to get neutered in May and they completely over charged us. The lady on the phone told us it would be less than $100 and we ended up paying over $200 for unnecessary additional charges we didn't need. Today (July 28th) I find this sticking out of where he had stitches! MIND YOU HE GOT DISSOLVABLE STITCHES SO WTF IS THIS! He has been picking at it for months and every time I checked I couldn't find anything until today it finally stuck out... read more

Business response:

Thank you for giving me a call and talking about your concerns. I hope we were able to answer your questions and address your concerns. Hello Alexis - please refer to the message we have sent over to you. We would like to address your concerns about invoice total and the steel suture in your picture. Thank you.