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Telegraph Canyon Animal Medical Center
- Veterinarians
- Chula Vista , CA
About this business
Location details
577 Telegraph Canyon Road, Chula Vista , CA, 91910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
DONT GO HERE!!!! Bad Service-so unorganized... All my friends stopped coming here. Don't waste your time. Another acquaintance just called me how what a bad service she received. Will definitely advise to find another place. I would rate a 0 if I could.
Business response:
Thank you for providing your feedback, Chris. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations with communications. If our 5 phone lines are tied up from assisting other clients throughout the day, as it can be due to our hospital serving a large number of clients and their pets in the community, please feel free to reach out to us via email at tcamc@telegraphcanyonvet.com for non-emergency assistance. Please let us know if there is anything else we can do in the future ... read more
Why is that your office hours open at 7:30am but when I called around 9 the voice message says we are closed. My recent visit was disappointing again. The girls in the front are not only rude but disorganized. The technicians are great. May have to take my business somewhere else.
Business response:
We’re sorry to hear that you had a negative experience with us, as we strive to offer exceptional customer service and care to all clients and their little ones. We have shared your feedback with our team to improve our customer service and do hope that you will allow us the opportunity to provide care to you pets in the future.
You walk in no one acknowledges you are even there!! They were 2 women complaining about something to each other. I just happen to be at UPS next door and wanted to make an appointment for my one cat to get vaccines and groomed and my other cat to get groomed! It takes 2 second to say hi. I am not sure why some people work in customer service?
Business response:
We’re sorry to hear that you had that experience, Bette. We strive to offer exceptional customer service and care to all clients and their little ones. We have shared your feedback with our team to improve our customer service and do hope that you will allow us the opportunity to provide care to you pets in the future.
The 80's called..... and they want Cyndi Lauper back! The lady with puffy blonde hair and 80's makeup working the front desk, you are UNPROFESSIONAL! I can't believe the clinic allows her to be front facing customers with her nasty, defensive attitude! This lady is clearly a very BROKEN human and needs to work on her own issues before even trying to hold a job with customers and let alone working a front desk. She clearly, has no awareness of her unprofessional behavior, a BIG issue here! I witnessed and observed two ... read more
Business response:
Thank you for sharing your wonderful review, Claire. The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the staff, thank you for trusting us with your pets' care!
I am saddened that after 14 years with this veterinarian hospital I am thoroughly disappointed with my last experience. A month ago today, I took my 15-year-old, male Maltese in for a persistent cough that occurred two days earlier. Following several test, a chest x-ray, and 1K+ dollars. I was informed the dog has an enlarged heart, but no diagnosis for the cough. The dog was prescribed a few meds and sent home. A few days following the visit the veterinarian called to check on the dog. I told her that he had been refusi... read more
Business response:
We greatly appreciate your feedback, Tracey, and we do hope that Dr. Dworak's phone calls with additional information and further explanation of the diagnosis options provided to you during the appointment helped you with making the best and informed decisions for your sweet Maltese. We hope that he is doing well and that you consider giving TCAMC another opportunity to care for your pet.
Took me 2 months to even write down and explain this, because I was so mad. So frustrated and upset. From every person I came in contact with him. From answering the phone to make an appointment( the lady was so rude, smartness and an attitude), day of the appointment same lady who answered the phone. Blonde puffy hair from the 80-90s. She was so rude. Not only to myself but other clients they had in the waiting room. The Ver techs were alright. They don't listen to what you have to say about your pet. I was having a medical... read more
Business response:
Kerry, we know how difficult it is to deal with pet emergencies and we are saddened to hear about your experience. Telegraph Canyon Animal Medical Center aims to provide exceptional care for every pet who comes to us. There are, however, instances where we are at full capacity and/or the involvement of the treatment needed for the presumed condition or situation is beyond what we, as a general practice veterinarian hospital, are able to offer. When this happens, the doctors ask that the team refer our pet parents to the ER. ... read more
We have gone to TCAMC for many years (over 20). We were always very satisfied with the care and service we received there in the past. However, since COVID, their customer service has gone downhill in a big way. No one answers the phone. You have to contact them on-line or leave a message. Sometimes you just need to talk to a person before making an appointment, and the issue cannot be explained well on the website. We have decided to find another vet after all these years due to the customer service aspect of this bus... read more
Business response:
Susan we’re sorry to hear that you've had a negative experience with us, in particular to our phone system that was down intermittently for several weeks due to telecommunication issues during our remodel construction. We strive to offer exceptional customer service and care, and do ensure that those who are physically in our hospital are helped prior to those on the phone, as that is the accepted expectation in customer service. We are pleased to announce that our phones are fully functional again, though we can still be re... read more
Just don't expect them to answer the phone. A few years ago when they used to answer and schedule an appointment, the service was good. My last appointment I waited 45 minutes AFTER seeing the doctor just to pay the bill. Both my daughter and I have called at different times of the day and can never get through. Good luck and I hope your pet gets better!
Business response:
John we’re sorry to hear that you've had this experience with us. We strive to offer exceptional customer service and care and are disappointed that you received unsatisfactory care. While we are undergoing our remodel construction project to expand the hospital, a great way to reach us if all phone lines are at full capacity is through our website at www.telegraphcanyonvet.com or by writing us an email at tcamc@telegraphcanyonvet.com. We sincerely hope that this will help you, and all of our valued clients and their pets, r... read more
Rude, disrespectful ancillary staff when questioned about duplicate and exorbitant prices charged for pending surgical procedure. Staff very nasty. Also, duplicate online requests to fill out paperwork online beforehand. Paperwork forms filled out as requested online. Then, when you arrive all paperwork has to be filled out again in hard copy. Very disorganized! Will never recommend or return. Staff needs to learn they are not the only business in town. Customer service training needed ASAP!
Business response:
We appreciate your feedback, Anita. We will review our online forms along with our needed in-person forms with our team and make adjustments as needed. We’ve already connected offline during your recent visit, but if you wish to discuss anything further, please give us a call at 619-421-1323.
Frequently asked questions about Telegraph Canyon Animal Medical Center
How is Telegraph Canyon Animal Medical Center rated?
Telegraph Canyon Animal Medical Center has a 4.4 star rating with 1,175 reviews.
When is Telegraph Canyon Animal Medical Center open?
Telegraph Canyon Animal Medical Center is closed now. It will open tomorrow at 7:30 a.m.