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Telegraph Canyon Animal Medical Center
- Veterinarians
- Chula Vista , CA
About this business
Location details
577 Telegraph Canyon Road, Chula Vista , CA, 91910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Just don't expect them to answer the phone. A few years ago when they used to answer and schedule an appointment, the service was good. My last appointment I waited 45 minutes AFTER seeing the doctor just to pay the bill. Both my daughter and I have called at different times of the day and can never get through. Good luck and I hope your pet gets better!
Business response:
John we’re sorry to hear that you've had this experience with us. We strive to offer exceptional customer service and care and are disappointed that you received unsatisfactory care. While we are undergoing our remodel construction project to expand the hospital, a great way to reach us if all phone lines are at full capacity is through our website at www.telegraphcanyonvet.com or by writing us an email at tcamc@telegraphcanyonvet.com. We sincerely hope that this will help you, and all of our valued clients and their pets, r... read more
Rude, disrespectful ancillary staff when questioned about duplicate and exorbitant prices charged for pending surgical procedure. Staff very nasty. Also, duplicate online requests to fill out paperwork online beforehand. Paperwork forms filled out as requested online. Then, when you arrive all paperwork has to be filled out again in hard copy. Very disorganized! Will never recommend or return. Staff needs to learn they are not the only business in town. Customer service training needed ASAP!
Business response:
We appreciate your feedback, Anita. We will review our online forms along with our needed in-person forms with our team and make adjustments as needed. We’ve already connected offline during your recent visit, but if you wish to discuss anything further, please give us a call at 619-421-1323.
They never call you back when you leave a message. Most times you don't ever get to speak to someone when you call. Even if it's something quick. You're automatically sent to voicemail-even during regular business hours. And you either won't hear back at all or you should expect a call back a week or more later. This has been my experience the last 2 years. But it also just happened to me last week and I never heard back. They may be taking in more patients than they can handle, or the front desk staff just isn't that great... read more
Business response:
Your review is important to us, Bianca. Our team at Telegraph Canyon Animal Medical Center appreciate your trust in us and value you as a client! We are more than happy to discuss your concern and if applicable, chat with you about alternative options. We look forward to caring for your pets for many years to come!
I have been taking my dogs here for the past couple of years and I would say that my experiences have always been inconsistent. The front desk staff is very dismissive and majority of the time rude and blunt. But once you get past them the doctors are great. I'm not saying that the entire staff there is unpleasant but I do feel sometimes that when I walk in I am an inconvenience or feel invisibility until I speak up as they will not initiate conversation. They used to hold shot clinics but since covid they have stopped it ... read more
Business response:
Ty, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
Brought my very sick cat here to be put down. We informed staff he was actively dying and suffering if they could hurry up and help him because he was obviously suffering. They said they needed to do an "exam" on him that was really just getting his weight. They would come in and out of the room wasting time when he was very quickly losing his. They took him back to get a catheter even tho we let the doctor know he was dying. He ended up dying alone without us because they wanted to waste our time and take our money. When th... read more
These people don't even answer their phone. I called right when they opened and multiple times 15 and 30 minutes later. It's clear they are lazy and have no work ethic
Offensively Rude Staff! I have been bringing my pets here for 20+ years, but no more! I understand why they only have 3-stars. This morning I took my pet in for a flu booster shot. Due to Covid procedures they have a staff member outside for check-in. This is the second time I've dealt with this particular staff person, I believe her name is Christina, an older heavy-set hispanic with long dyed blond hair. She was extremely condescending on both occasions. The first time I stopped by to reschedule an appointment she was so ... read more
DO NOT GO HERE!!!! I had an appointment today 08/30/2021 @ 9AM for my cat to receive his Vaccine booster. I ended up cancelling this appointment due to my complete dissatisfaction with the customer service I received. I arrived a little early to his appointment (around 8:30 AM) and when I opened the door, I was not greeted but was rather was told to wait outside and they would be with me shortly in an annoyed tone. I was given paperwork to complete by an older Hispanic female (name unknown) and given no further instruction. ... read more
Business response:
Thank you for providing your extensive feedback and letting us know about this issue, Pablo. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. If you are able and willing, please contact us at (619) 421-1323 so that we may listen to your concerns in full to ensure this sort of issue does not happen again in the future. Thank you again, The Team at Telegraph Canyon Animal Medical Center
DONT GO HERE! This place ripped off my 83 year old grandma! If I could do negative stars I would. They don't care for the goodness of your pet, just trying to get your money. Making up different names for the same procedure ranging from $48 - $250. Take your pet somewhere else.
Business response:
Hi Alyssa, we are sorry that we were not able to meet your expectations for your mother's visit with us. In many instances diagnostic tests can be similar, but with increasingly more detailed and precise results which can give a fuller picture of the internal health of our clients' pets. When a test becomes more specialized, there can be a higher cost associated with it - for the hospital as well. We do understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our abi... read more
Frequently asked questions about Telegraph Canyon Animal Medical Center
How is Telegraph Canyon Animal Medical Center rated?
Telegraph Canyon Animal Medical Center has a 4.4 star rating with 1,192 reviews.
When is Telegraph Canyon Animal Medical Center open?
Telegraph Canyon Animal Medical Center is closed now. It will open tomorrow at 7:30 a.m.