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Telegraph Canyon Animal Medical Center
- Veterinarians
- Chula Vista , CA
About this business
Location details
577 Telegraph Canyon Road, Chula Vista , CA, 91910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
These people don't even answer their phone. I called right when they opened and multiple times 15 and 30 minutes later. It's clear they are lazy and have no work ethic
Offensively Rude Staff! I have been bringing my pets here for 20+ years, but no more! I understand why they only have 3-stars. This morning I took my pet in for a flu booster shot. Due to Covid procedures they have a staff member outside for check-in. This is the second time I've dealt with this particular staff person, I believe her name is Christina, an older heavy-set hispanic with long dyed blond hair. She was extremely condescending on both occasions. The first time I stopped by to reschedule an appointment she was so ... read more
DO NOT GO HERE!!!! I had an appointment today 08/30/2021 @ 9AM for my cat to receive his Vaccine booster. I ended up cancelling this appointment due to my complete dissatisfaction with the customer service I received. I arrived a little early to his appointment (around 8:30 AM) and when I opened the door, I was not greeted but was rather was told to wait outside and they would be with me shortly in an annoyed tone. I was given paperwork to complete by an older Hispanic female (name unknown) and given no further instruction. ... read more
Business response:
Thank you for providing your extensive feedback and letting us know about this issue, Pablo. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. If you are able and willing, please contact us at (619) 421-1323 so that we may listen to your concerns in full to ensure this sort of issue does not happen again in the future. Thank you again, The Team at Telegraph Canyon Animal Medical Center
DONT GO HERE! This place ripped off my 83 year old grandma! If I could do negative stars I would. They don't care for the goodness of your pet, just trying to get your money. Making up different names for the same procedure ranging from $48 - $250. Take your pet somewhere else.
Business response:
Hi Alyssa, we are sorry that we were not able to meet your expectations for your mother's visit with us. In many instances diagnostic tests can be similar, but with increasingly more detailed and precise results which can give a fuller picture of the internal health of our clients' pets. When a test becomes more specialized, there can be a higher cost associated with it - for the hospital as well. We do understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our abi... read more
Worst customer service. Made an appointment and waited over 40 minutes. Left in disgust. They don't know how to run the business. Their doctors may be good but it doesn't matter if the staff isn't organized and know how to treat customers.
Business response:
Sabrina, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. Just as a human hospital, we cannot always predict the wait-time because each appointment is different. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
This vet never answers the phone. You leave a message and it takes them 3-5 days to return your call. The online service to make an appointment doesn't work either. One time i just kept calling and and calling until someone picked up. I must have called for 20 minutes straight. Finally someone answered the phone and he argued with me that they do answer the phones and return calls. If they would just answer the phone, I would have no problem giving them 3or 4 stars. I found another vet. They answered their phone on the 2nd r... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Thank you, Telegraph Canyon Animal Medical Center
Worst fucking pet hospital ever. Be careful when you make appointments and make sure you're talking to people that knows whatever the hell they are doing. Otherwise when you get there they'll just blame on the call center and say they don't know what they are talking about.
Business response:
Thank you for your review, Eric. We value your feedback and are sorry for your experience. We truly apologize if there was any miscommunication with your appointment. As explained, the discount you wanted is only offered on Tuesdays and Saturdays during a doctor's examination appointment. We will use this as a learning experience to improve our communication. Please feel free to give us a call, should you wish to discuss anything further.
Only giving this place an extra star because they were able to see my dog sooner then our original appointment. The people (person) that greats you out front in NOT friendly at all. Rude to me and my wife and others bringing in their animals. She was, however, nice to one guy but had attitude to everyone else. As for treatment, I've asked for my dogs nails to be trimmed twice and both times, his nails looked like they weren't even touched. If I were you, stay clear of this place if you love your animals. Had them culture my ... read more
Business response:
Thank you for reaching out to us, Rob. We are truly sorry to hear you had a negative experience with us and appreciate you taking the time to provide details. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
The vet is wonderful! She did a great job examining my pup and wrote a very detailed clinical note. However, it is impossible to get through on the phone lines and messages are rarely returned. Once I did get through I was offered an appointment three weeks from date of call for an acute issue. I hope they add vets or improve front desk so we can return to this practice.
Business response:
Thank you for the review, Angie. We are truly sorry that getting through the phone lines has been difficult for you and your fellow clients during the pandemic and can understand the frustration. With the lobby opening back up to clients, we are hopeful that this will decrease the amount of time throughout the day when all phone lines are tied up by the doctors and vet technicians speaking with other clients. For the future, we also offer online booking found on our website at www.telegraphcanyonvet.com, as well as the abili... read more
Frequently asked questions about Telegraph Canyon Animal Medical Center
How is Telegraph Canyon Animal Medical Center rated?
Telegraph Canyon Animal Medical Center has a 4.3 star rating with 1,129 reviews.
When is Telegraph Canyon Animal Medical Center open?
Telegraph Canyon Animal Medical Center is open now. It will close at 6:00 p.m.