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Telegraph Canyon Animal Medical Center
- Veterinarians
- Chula Vista , CA
About this business
Location details
577 Telegraph Canyon Road, Chula Vista , CA, 91910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
For got to give me the pain medicine for my cat, when I got home I received a call from a woman saying they for got to give me the pain medicine. I then had to go back the next day to pick it up. This was very upsetting for myself because I had to make two trips. I was suppose to be given enough pain medicine to give my cat for 3 days twice a day. I only had enough for 1 1/2 days. For some reason this isn't the first time this has happened. I know you all are doing the best you can but I feel if this is the second time this ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Lizette. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. You can rest assured that the staff that were involved in this situation have been reprimanded and that the others have been reminded of the importance of always rechecking medication labels and the medications themselves before they go out to our clients. Please call us at (619) 421-1323 if you would like to discuss this matter further. ... read more
I found them to be prejudice against white males. Honestly was taken by surprise. The dark haired lady with glasses older was quite rude. Not sure if it is the residue after that last president causing it, or the recent shootings, taking out aggression on white people is not the answer.
Business response:
We are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We would like to hear more about your visit and why you believe that you may have been treated unfairly. Please give us a call at 619-421-1323 to speak with management.
Been trying to make an appointment for my pup's second dose of shots for the past 3 weeks which he is now past due for... left numerous voicemails throughout the 3 week frame but not a single call back. So we will be looking for another vet clinic.
Business response:
Thank you for the review, Rachel. We are sorry that you have not been able to get through the phone lines due to our extremely high call volume during the time of COVID. We do, however, offer the ability to schedule an appointment online through our online booking tool found on our website, www.telegraphcanyonvet.com. We do hope that you give scheduling an appointment with us another try so we can see you and your pup again soon!
I had an appointment at 3:30. they called me at 3:55. do u think if i showed up at 3:55 for a 3:30 appointment they would take me in? check in lady was frazzled & quite frankly I dont feel they were concerned about my pet having seizures. Bad business .
We took our pup in for a rabies vaccine. I called the office ahead of time and their voicemail message states that they hold their vaccine clinic on Tuesdays, first come first served. My husband showed up on a Tuesday morning and was told they don't do vaccine clinics anymore due to COVID. Very unfortunate that we had to waste our time because they've not updated their outgoing voicemail message.
Business response:
Thank you for your review, Juanita. We are sorry that a trip was made unnecessarily, and please note that we have contacted our communications provider ad nauseam to assist with changing the messaging, unfortunately to no avail as of yet. Due to this, we do have the cancellation of Shot Clinic posted at our check-in booth, as well as both our website and our Facebook page, and currently still offer Shot Clinic prices for vaccinations on Tuesdays and Saturdays with a doctor's examination appointment. If you would like to disc... read more
I was so happy when I brought my dog here a few months ago. They were quick and efficient. Last week however was just ridiculous. I had a 4:30 appointment for my dogs check up. There was a crowd of people outside, no attendant at the check in kiosk. A client asked me if I had an appointment, I said yes. She then began explaining how she had a 3:30 appointment and her dog was barely taken back to be seen. It was about 4:40. When the employee came out and asked if I had an appointment I said yes, at 4:30, she then said it wou... read more
Business response:
Erica, thank you for your feedback. We apologize that temporary service operations impacted your recent visit with us. Due to current restrictions and limitations imposed by city and state ordinances, the usual service at our clinic may be impacted, particularly wait times caused by having to operate in a curbside fashion. We are working harder than ever to keep everyone safe and provide the very best in pet wellness. We love our clients and the pets we serve and we'd like to know more about how we can improve for next time.... read more
Be very cautious coming to this clinic. Some of the workers actually tried to turn away a client because they refused to wear a mask. After the client requested a manager, the Manager for some reason helped the customer regardless of health safety protocol. Great workers, but management is not taking any health safety serious.
Business response:
Thank you for your feedback, Michael. We do understand your valid concerns regarding this issue, and please note that we have taken every COVID precaution and protocol seriously for the past year, and will continue to do so. The situation that you witnessed is one we work hard against each day, but in this case we found it necessary to succumb due to this particular client's medical situation that was paired with a note from their physician. We hope this helps with any concerns that you or others may have with this sensitive... read more
I went to this location for many years but they were not able to handle the Covid restrictions and still provide great customer service. Biggest issue is every time you call you get the answering service and call backs take up to 2 days. Not organized or overbooked, an appointment take long to be seen on scheduled time. Took my dog in for her shots and asked if they can please weigh her and when they brought her back to me the person said they were to busy to get her weighted. I have switched vets and went to get my dogs rec... read more
I was checking in and just because I had a question this middle aged blond girl checking me in laughed and called me dumb under her breathe.. wtf talk about unprofessional... good prices overall don't want to be dishonest
Business response:
Lesti, we take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. We kindly ask that you give us a call at your convenience at 619-421-1323.
Frequently asked questions about Telegraph Canyon Animal Medical Center
How is Telegraph Canyon Animal Medical Center rated?
Telegraph Canyon Animal Medical Center has a 4.3 star rating with 1,129 reviews.
When is Telegraph Canyon Animal Medical Center open?
Telegraph Canyon Animal Medical Center is open now. It will close at 6:00 p.m.