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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great customer communication. Fixed problem with little cost and next day. N n n n n n ice job
Business response:
Thanks! We're thrilled to hear you had a great experience with our communication and quick service. Your satisfaction means a lot to us, and we appreciate your positive feedback!
Disappointed they would claim engine filter needed replacement after they changed it 5,500 miles previously and we don’t live or drive in dusty areas
Business response:
Thank you for your feedback. We understand your disappointment regarding the engine filter recommendation, especially after it was replaced recently. We aim to provide accurate service recommendations based on the condition of your vehicle, but we understand how this might be frustrating given your driving conditions. Please reach out to us if you’d like to discuss this further or have any questions. We're here to help and ensure your experience meets your expectations.
The alignment was not done correctly. Car pulls to right when you let go of the steering wheel. Car did not due this before the new alignment.
Business response:
We’re sorry to hear about your experience with the alignment, and we appreciate you bringing it to our attention. Please contact Clint Givens, our Service Director, at Cgivens@vtaig.com so we can address this issue promptly and ensure your vehicle is properly aligned. Thank you for your patience, and we look forward to resolving this for you.
Very poor customer service. Had appointment and took almost 3 hours to have and oil change done.
Business response:
We apologize for your recent experience with us. This is not the level of service we strive to provide. We understand your frustration with the delay and would appreciate the opportunity to discuss this further. Please contact Service Director Clint Givens at Cgivens@vtaig.com so we can address your concerns and work to make things right.
My Wife and I were highly disappointed in the Dealer Service, Wish our expectations could have been better!
Business response:
We’re truly sorry to hear about your disappointment with our service, and we appreciate you bringing this to our attention. We always strive to meet and exceed our customers' expectations, and we regret that we fell short in your case. We would appreciate the opportunity to discuss your concerns further and make things right. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your experience directly. Thank you for your feedback.
I brought my vehicle in on Saturday due to not being able to start sometimes. I ended up bringing my car back on Monday morning and picked it up Wednesday before the snow storm hit the following day. I hate that they were not able to determine what is going on with my passenger front door as it still shows up sometimes as open even when it is not open.
Business response:
Thank you for your review! We’re glad to hear that your vehicle was ready before the snowstorm, but we’re sorry to learn that the issue with your passenger front door persists. We understand how frustrating it can be when a problem isn’t fully resolved. Please feel free to reach out, and we’d be happy to take another look at your vehicle to address the door issue. Your satisfaction is important to us, and we appreciate your patience as we work toward a solution.
Dealership has bot resolved issues and causing disruption to my schedule. Also another issue was my contract.
Business response:
We sincerely apologize for the inconvenience you've experienced and the disruption to your schedule. Resolving your concerns is extremely important to us, and we regret that we have not yet been able to meet your expectations. To address these issues promptly and ensure a resolution, we kindly ask that you reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint will personally assist you and work towards a solution for the service and contract concerns you've mentioned. Thank you for bringing this to our... read more
First the car is advertised as Certified! That’s why I went after it. Then told I had to pay extra to get that certification even though it was advertised that way!! That’s False advertisement. After having to come back a second time an Hour away to wrap up due to computer issues. The finance guy wasn’t even there . They had to find my paper work and give to someone else. Then there was doubt on the interest rate promised with out running through multiple banks in hopes to get it! They honored it regardless. Threw in paint p... read more
Business response:
We sincerely apologize for the frustrating car buying experience you encountered at our dealership. Your detailed review reveals multiple significant service failures that fall far short of the professional standards we aim to maintain. The issues you described represent a comprehensive breakdown in our sales and customer service processes. While we appreciate that your sales representative Elix performed well despite being new, the overall experience clearly did not meet our commitment to customer satisfaction. To fully add... read more
Everything good but wait was terrible from told 2 and 1/2 to being alittle over 4
Business response:
Thank you for your feedback! We’re glad to hear that most aspects of your visit went well, but we’re sorry about the extended wait time. We understand how valuable your time is and will work to improve our processes to make visits more efficient in the future. We appreciate your patience and hope to provide an even better experience next time.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,880 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.