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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I paid $130 for an oil change and tire rotation and I'm 99.9% sure they didn't even rotate my tires. Also the service advisor recommended a 'cvt transmission service' for $329 on a 2022 Nissan Pathfinder with 35k miles and the worst part is my vehicle doesn't even have a cvt transmission. I will not be returning to this dealership for service, I felt ripped off and the advisor wasn't knowledgeable of my vehicle . . .
Business response:
Thank you for sharing your feedback. We are sorry to see that you are not satisfied with your service. Please contact Service Director, Clint Givens, at Cgivens@vtaig.com so we can look into this matter and work toward a resolution.
I hate to say it, but this place has really lost its touch. The sales team is great, and I love shopping here, but the service area is another story. It used to be great. I'm not sure what happened over the past couple of years. They failed to rotate my tires, and I had to drive back to get it done, and they left my vehicle sitting for almost an hour before they told me it was ready.
Business response:
Thank you for sharing your feedback. We appreciate your continued support of our sales team, and we value your experience in our service department. For further assistance, please contact Service Director Clint Givens at Cgivens@vtaig.com. We look forward to resolving this for you.
This dealership has had constant and full change of staff making it impossible to develop a relationship based on trust
Business response:
Thank you for your feedback. We are sorry to hear that your experience with us has not met your expectations. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com to discuss this further. We value your business and would appreciate the opportunity to address your concerns.
Shady Business Practices & Wasted My Time I had a TERRIBLE experience at this dealership due to their misleading pricing and refusal to work with my federal credit union. The online price for the vehicle I was interested in was listed as $14,900, but when they presented the deal, the price had jumped to $17,796—which they claimed included tax, title, and license. However, the final cost somehow climbed to $19,288.67 due to additional unexplained fees. I had pre-approval from my federal credit union at a 5% interest rate, but... read more
Business response:
We sincerely apologize for your experience at our dealership. It is concerning to hear about the discrepancies in pricing and the financing issues you faced. We strive for transparency and professionalism, and it seems we fell short in your case. Your feedback is invaluable, and we will address these matters with our team to ensure better service in the future. For further assistance, please reach out to General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com.
Scheduled online noting I would wait for my car. When I dropped it off, they told me it could take 24 hours to diagnose and I had to leave it there. (Digital servicing problem). The solution to a split emission line was a new fuel tank costing me $2600 on a car with only 18k miles. This is not a high pressure, flammable problem. (Nissan corporate passing cost on to the customer instead of allowing just the hose to be fixed) Received a call at 11:30am that my car would be ready for pick up at noon and to head that way. I aske... read more
Business response:
We sincerely apologize for the experience you had with our service department. It is concerning to hear about the delays and communication issues you faced during your visit. We strive to provide timely and effective service, and we regret that we fell short in your case. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com to discuss this situation further.
Poor customer service. Disrespectful manager. Finance dept asking me to “throw him a bone” to get extended paint warranty, stating it’s only “$4.” Pressure tactics. Overall, I will NEVER do business with this dealership again. Shame on them.
Business response:
We are sorry to hear about your experience. Poor customer service and disrespectful behavior are not what we strive for. Your feedback regarding the finance department's comments and pressure tactics is concerning. We take these matters seriously and would like to address your concerns directly. Please reach out to General Manager, Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance.
Problem evident before repair drop-off, problem persisted after picking up. Huge waste of time.
Business response:
We sincerely apologize for the inconvenience you’ve experienced. It's disappointing to hear that the issue persisted after your vehicle was serviced, and we understand your frustration. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can better understand the situation and work on resolving it for you. We appreciate your feedback and are committed to ensuring your satisfaction.
Was give call back from the dealer as what are the next steps to follows
Business response:
Thank you for your review. We apologize if there was any confusion regarding the next steps in the process. We want to ensure you have a smooth and clear experience with us. Please contact our General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com, and he will be happy to assist you further and guide you through the next steps.
Terrible Customer service,dealership is not friendly enviroment, manager think you do a favor to purchase a car..
Business response:
We're sorry to hear about your recent experience, and we truly appreciate your feedback. We aim to provide excellent customer service, and it's concerning to hear that we missed the mark. Please reach out to General Manager, Yousef Abdel-Hamid, at YAbdel-Hamid01@vtaig.com so we can address your concerns directly and work to make things right.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,880 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.