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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
THESE PEOPLE HAVE COMMITTED FRAUD AND DEFRAUDED US AND THE LENDER ON A USED VEHICLE. OUR ATTORNEY SAID CLEAR FRAUD. DO NOT EVER DO BUSINESS WITH THESE PEOPLE!
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
They ruined my car. It worked when I arrived, didn't work when they finished. I took my car back to Texas Nissan so they could repair what they had broken (their request) . After I had waited patiently for several hours, Mark Topham (Service Director) gets involved, refuses to fix their mistake and says they can put what they taken apart back together or I can have it towed away today. Either way, Texas Nissan is done. Never pay someone who works on your car without a test drive to ensure all is ok before you pay the bill - ... read more
Business response:
Hello Steve, thank you for your feedback. We're sorry to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. At your earliest convenience, please reach out to Mark Topham at 817-380-3928 to discuss this further.
This dealership seems great until you get in and begin working with finance. They promise top dollar for trade and then low ball you when you actually begin making a deal. Don’t trust anything the internet sales people tell you.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please reach out to Theresa Falcon at 817-405-0429 to discuss this further.
Stay away from this place and sales rep Miguel Hernandez. I was there to look at vehicle with a specific sales price of $12,000. I travelled an hour and forty-five to test drive it. Here is Texas Nissan of Grapevine’s scheme.... they bait you by advertising a lower price to get you to come see them, and then you test drive a vehicle that they know you’re going to love. The catch... when Mr. Hernandez pulls up the price it’s not $12,000, it’s $16,500 because there is a “reconditioning fee” that’s added that they don’t tell yo... read more
Really difficult and at times very unprofessional In summary this was a really poor experience. Quick run down : 1. Called and enquired about pricing and flexibility on an 8K Escape. Told we are not flexible web price is final etc. was told I would be contacted if the price changed or other matching vehicles came in. 3 days later price decreased to 7k and no one advised me. 2. Pricing discussions and dealer markup process was farcical adding 2.5k to the final price turning it in to a haggling exercise - this is why people do... read more
Sold me a car with the wrong sized set of tires and resulted in the purchase of a new set within 30 days of buying the car. Would return if I could. Stay away
Lost for Words My experience has been more than abhorrent, for both occurrences (June 4, 2020, and June 10, 2020). I am lost for words. As a personal analysis, the poor customer service received by Texas Nissan of Grapevine Representatives is a reflection from a lack of knowledge, and not enough experience (from the License Tech Inspector to the Service Advisors). When it comes to presenting excellent customer service, it’s not a rush process; the Nissan representatives should not place other customers’ vehicles before a cus... read more
DONT GO TO THIS STEALERSHIP My wife and daughter went into this dealership in the attempt to get my teenage daughter a new car. We came in with our own financing. They were advised that my wife needed to see the numbers through our financing and if she didn’t like them or thought she could do better that she would then, and only then she would let them run her credit ONLY through Nissan. Well shortly after we found out that they ran her credit through 11 different banks. I called and talked to her salesman Miguel and the guy... read more
Worst dealer ever 5 times messed up my maintenance warranty they will screw you over every way they can in finance department worst experience ever I would never purchase their again they flat out lie
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 10,536 reviews.
When is Texas Nissan open?
Texas Nissan is closed now. It will open tomorrow at 7:00 a.m.