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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My service guy was new and no other employees came to assist him throughout my process. I was told that tire rotation was included when I called to schedule the service and it was not done. The person that scheduled my service was very professional, kind, and knowledgeable; however, the guy that came to assist when I arrived did not seem to be ready to be working alone. Also, for the amount of time that I was there you you would think I got more than just an oil change
Business response:
We are concerned to hear that your recent service experience did not meet your expectations. We understand your frustration. We appreciate that you found our scheduling staff to be professional and helpful, and we take your feedback about needing better support for new team members seriously. We would like the opportunity to discuss this experience further. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address these concerns directly.
Nissan - Grapevine Service Department has consistently provided excellent customer service and maintenance upkeep on my 2014 Murano over the past 10 years. Every time I leave it feels like I am driving my car as new again. Friendly, professional and technical customer service folks, this time was Samantha and her team. So far consistently for 10 years.
Business response:
We are overjoyed to hear about your wonderful experience with our service department over the past decade. It means so much to know that we have consistently delivered the quality care your Murano deserves and that you leave feeling like you are driving a refreshed vehicle each time. Your loyalty and trust in Texas Nissan for ten years speaks volumes, and we are honored to have earned your confidence. We are delighted that our team, including Samantha, continues to provide the friendly and professional service you have come ... read more
Oil change service was very good. Car wash was ok, but a bit slow from lots of activity.
Business response:
We are absolutely thrilled to hear about your positive experience with our oil change service. It means so much to us that you found the service to be very good and we appreciate you taking the time to share your feedback. We understand that the car wash took a bit longer than expected due to the high level of activity that day. Your patience during busy periods is truly valued, and we are grateful for your understanding. Thank you for choosing Texas Nissan for your automotive needs.
Everyone was nice and helpful. Dealership is under renovations but still great service all the way through
Business response:
We are excited to hear that our team provided you with such helpful service during your visit. It means a lot to know that everyone made you feel welcome and supported throughout the process. We understand that renovations can sometimes create challenges, but we are thrilled that we were still able to deliver the great service experience you deserved. Your kind words about our staff's helpfulness truly brighten our day, and we appreciate you taking the time to share your positive experience.
No fluff. Just good service I always enjoy using TexasNissan Service for my maintenance needs
Business response:
We are grateful for your wonderful feedback! It means so much to hear that you consistently enjoy the straightforward, quality service we provide for your maintenance needs. Your trust in choosing us time and again for your vehicle care is truly appreciated. We look forward to continuing to deliver the reliable service experience you value at Texas Nissan.
Service advisors are friendly, appointment time was easy and flexible I have had some good and bad experiences in the past several years, but with new management I am off to a good start
Business response:
We are delighted to hear about your positive experience with our service team. Your feedback about our friendly service advisors and the convenience of our flexible scheduling means a great deal to us. We understand that past experiences may have varied, and we truly appreciate your recognition of the improvements under our new management. It's wonderful to know that we're starting fresh on the right foot with you. We remain committed to providing you with consistent, quality service that exceeds your expectations every time... read more
Very neat and clean. Staff was friendly and answered all my questions. Showed me the car I was interested in and didn't try to lead me in another direction.
Business response:
We sincerely value your positive feedback about your experience with us. It means a great deal to know that you found our facility well-maintained and organized. We are pleased to hear that our team was welcoming and took the time to thoroughly address your questions. We are especially glad that our staff respected your preferences and focused on showing you exactly what you were looking for without any pressure. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
Great place to have your car serviced. Great work and friendly technicians and on time
Business response:
We are elated to hear about your positive experience with our service team. Your feedback about receiving great work from our friendly technicians means so much to us. We understand how important it is to have reliable and timely automotive service, and we're thrilled that we met your expectations. Thank you for choosing Texas Nissan for your vehicle maintenance needs, and we look forward to continuing to provide you with excellent service in the future.
This was my 2nd car through Jerrel at Texas Nissan and he came through for me again, they will negotiate tough , but fair . Jerrel is great
Business response:
Thank you for choosing us for your second vehicle purchase and for taking the time to share your positive experience. We are delighted to hear that our team was able to deliver excellent service once again and that you found our negotiation process to be both thorough and fair. Your loyalty as a returning customer means the world to us, and we truly value the trust you have placed in Texas Nissan. We look forward to continuing to serve you in the future.
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,928 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.