This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Gran servicio, Gracias por su atención..
Business response:
Gracias de todos nosotros en Texas Toyota de Grapevine!
Service advisor was very good but took 2 hours for oil change. He told we about wait time
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
On time service, itemized details of service, communicated in a timely manner.
Business response:
Thank you for your positive feedback, from all of us here at Texas Toyota of Grapevine!
They always do a great job.
Business response:
Thank you for your positive review!
Syeed is a great service advisor
Business response:
Thank you for your positive feedback!
Michael Highlen, Service Manager at Texas Toyota Grapevine turned around my experience. On 11/19/2021, I scheduled a 5,00 mile service. When I drove my car the next day, it had a strong smell of gas. My husband discovered that the oil cap was not properly placed back on. The oil splattered all over the hood and the engine. I spoke with Michael Highlen, he apologized for the mistake, took ownership and got the engine cleaned, and the interior and exterior detailed. Thank you Michael!
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
All ok. Didnt get waited on as fast as I felt I should have with an appointment. That is ok. Then got a call for an alignment that is really not needed. Then only A couple days later I get a call about tire rotation. What? Just was there. Also my biggest pet peeve with service is I get handed the keys and it is my job to go find my car in a parking lot. Then when I find it, it is my job to take the paper/floor covering out. We pay a lot for vehicles in todays world. At least have a numbered lot to be able to direct the custo... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
I had an appointment for my service. It was an express oil change an d tire rotation. I was meet with the statement that they were running behind. I never thought I would be several hours. I don't think they even started for over an hour. I was very disappointed.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Toyota of Grapevine is the only place I've ever had my Prius serviced. I recently needed an oil change, so I scheduled an appointment and took my car in for service. Even though I had an appointment, they told me they were busy, and it took almost 2 hours just for a simple oil change. I'm not re-thinking driving all the way to Grapevine if I'm going to have to wait that long for something so simple.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 12,968 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.