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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
A myriad of items Failed based on mileage / time. Some failed apparently due to a mileage / time lapse that doesn't match my owner's manual service schedule. I was told that the owner's manual service schedule was for basic (oil changes) services only and that all other items are left to the dealership to determine (appropriate) condition, mileage, time interval. An initial incorrect part was received that caused a one-day delay. Maintenance Required light was not (and still isn't) reset.
Business response:
We apologize for the issues you've encountered and the frustration caused by the service discrepancies. Your experience does not meet the high standards we aim to provide, and we'd like to address your concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can better understand the situation and work toward a resolution. We appreciate your feedback and hope to resolve this to your satisfaction.
Terrible lied they did not perform check on this vehicle like they claimed. Coolant was below level. Oil is dirty and I have to pay myself to get it changed. They claim they give 5 oil changes free within 2 years and won't honor their lies.
Business response:
We apologize that you are unhappy with your purchase. Your free oil changes aren't showing in our system yet due to the fact that the vehicle was purchased only two weeks ago. You are entitled to two years of free maintenance. If you have any additional concerns, please contact Jeff Rhodes @ (903) 915-0459.
Not a great experience. They tried to charge me $2500 dealership fee. We got them to remove that but they added $500 to the main price. The car was listed as 24,901. It ended up being 25,400 with taxes and tile I got it for $27000 but that's with them not buffing out the scratched and the one dent in it. The sales people weren't great. Very unhelpful.
Business response:
We appreciate you taking the time to share your experience. We regret to hear that the pricing process and the level of service you received did not meet your expectations. Transparency and customer satisfaction are extremely important to us, and it's disappointing to learn that you felt otherwise during your visit. We would like the opportunity to address your concerns directly and see what we can do to improve your experience. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this furth... read more
Unfortunately they forgot to tell me that when you buy a used 2024 S60 Volvo from them that you won't be able to utilize te Volvo cars app (includes remote location start and locking) without a second key. And that this would be an additional cost of more then $800 from the dealer. They also do advertise this as a feature on the brochure. Communication after the sale is horrific terrible. I would not recommend this dealership ever, they want your sale and then they want you gone.
Business response:
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience caused. We would love the opportunity to discuss this further. Please feel free to reach out to our General Manager, Neal Asaad, at 817-329-5949.
Price stated on the app and website of the dealer was not correct they added to the price once I got there.
Business response:
We apologize for the discrepancy between the price advertised on our website and the price presented during your visit. We take pricing transparency very seriously and understand your frustration. We would like to address this issue directly and ensure a fair resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 to discuss the specific details of your experience. Neal can review the pricing information and help clarify the situation. Our goal is to provide accurate information and maintain the trust of ... read more
The staff was not friendly. After the car was repaired, they only contacted the wrong number and I wasted a lot of time.
Business response:
We sincerely apologize for the unsatisfactory experience you've had with our service department. We understand your frustration with our staff's lack of friendliness and the communication breakdown that resulted in wasted time. Communication and customer service are core values for our dealership, and we clearly fell short of our standards in your case. We take your feedback seriously and want to make this right. We kindly request that you contact our General Manager, Neal Asaad, directly at 817-329-5949. Neal will personall... read more
Poor. Errors made causing me to have to return another day to complete my requests. No apology to me for time wasted and their error. Actual time spent was nearly 4 hrs vs 2 hrs quoted. Service manager very rude to me. Only positive was Diego. Easy to work with. Nice guy.
Business response:
We sincerely apologize for the frustrating experience you had at our dealership. It's unacceptable that errors were made during your service, resulting in an extended wait time and requiring you to return for completion. Additionally, we deeply regret that you did not receive an apology for the inconvenience caused. Customer service is our top priority, and it's clear we fell short during your visit. We appreciate your feedback about Diego and are glad he was able to provide you with a positive experience. To address your co... read more
They will not check your fluids or half of the things listed on the inspection. Mind you mine was part of the complimentary deal that comes with the purchase of the truck. I do doubt if they don't do a good job there they highly likely won't on an out of pocket service either. They sure will look up the recommended specs per mileage and try to sell you those, but don't expect much other than that. Very dissapointed, been a staunch Toyota fan, but Grapevine Toyota of Texas will never see me again
Business response:
Thank you for taking the time to share your experience. We would like the opportunity to properly address your concerns, however, we are unable to locate any customer records due to the limited information provided. Please contact our service director, Billy Horton at 817-329-5949, so that we may better assist you.
I had scheduled this appointment after they called me to let me know the parts they had ordered for a service campaign had come in. Arrived a little before appointment, turned my truck over and went to waiting room. After about 30 or 40 minutes service writer came in and told they couldn't complete my service because my parts had been used on another vehicle. I am now waiting for them to call me again. This time I will need to take a vacation day to have the work done.
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced regarding your scheduled appointment and the miscommunication about your parts. We understand how frustrating this situation must be, especially when it requires you to take time off work. Please reach out to our General Manager, Neal Asaad, at 817-329-5949. He would like to personally assist you with this matter and ensure that we resolve it promptly. Thank you for your patience, and we look forward to providing you with the service yo... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.1 star rating with 13,018 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.