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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Liked: got in, they finished in reasonable time. Service person, Syed, very nice Did NOT like: I asked that they replace fog light bulbsthey only did one (the other will likely go out, so another service call/bench fee/$500) They replaced air filters and now my AC sounds like a jet taking off on my roof (another service call/bench fee/$500). So overall: I will go somewhere else for service
Business response:
We understand your frustration, and we are sorry to hear that you feel this way about your experience. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss these concerns with you directly and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address these matters properly.
The worst advisor I've ever had in my five years with Toyota. He didn't even bother to call me when the vehicle was ready.
Business response:
We are sorry to hear that you feel this way about your service experience. We understand your frustration and your feedback is important to us as we work to provide consistent service to all our customers. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your experience and work toward a better resolution.
No Honest I have Discounts and the Employee Daniel Said No
Business response:
We are concerned to hear about your experience. Every customer deserves clear communication about pricing options and discount opportunities. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can review your situation and work toward a resolution.
Never use your service department again! !!!!!!
Tried to sell me expensive and in my opinion unnecessary services at this time.
I was pressured to buy additional services. One example was for a tire rotation, which they state that they supposedly checked the my tires. Yet, two days later, by some mysterious event my tire pressure light came on and low and behold all four of my tires needed air! Why would they check my floor mats? Looking for something to steal? Maintenance inspection completed? What maintenance inspection? I would give the a "ZERO" star review if that were possible! The word "sleazy" comes to mind!
They look at a customer and his or car from the view point of "how much money can I make out of serving this car from this person"
I got the things done on my car for the 6 month check up and they said I needed back tires and I told them I wanted Michelin tires. They said ok. Then 3 hours later they come back and say they don't have that size and are going to give me Goodyear tires in a higher bracket. I tell them I don't like them and want Michelin ones. But they say these are better and I've been there 3 hours and they still are not done with my car and I give in. They also stated other things needed to be done to my car and I took it elsewhere and wa... read more
Its always 3 hours to just perform an oil change for my car.
Business response:
Your feedback is important to us, and we understand your frustration. We value your time and know how important it is to get you back on the road quickly. Your concerns help us identify areas where we can improve our processes. We would appreciate the opportunity to discuss your experience further and work toward a better solution for your future service needs. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address this matter directly.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.