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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I went ìn to have my oil changed and serviced and tires rotated. When I got home I noticed that my tires had not been rotated called back and they said we check with service manager and get back with you. No call back from them. Makes ÿou feel like or wonder if they did all the work they said they did. Is my truck safe to drive on my long trip with my family? Left feeling unsure.
Business response:
Thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. Wed like to better understand what happened and how we can make things right, so Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Trash, ford service is cheaper and they wash your car. Toyota charged a $12 miscellaneous fee which basically I lost twelve bucks because they felt like charging me a miscellaneous fee.
Business response:
Thank you for taking the time to share your feedback, Stephanie. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. Wed like to better understand what happened and how we can make things right, so Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Terrible services but only after purchasing the vehicle. The sales reps were great, but aren't they all. Been up there with nothing but lies and no returned calls.
Business response:
Thank you for taking the time to share your feedback, Stephanie. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. Wed like to better understand what happened and how we can make things right, so Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Less than ideal, would have been a 1 star but they at least made good on fully compensating the replacement part and process.
Business response:
we appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
We called right after we bought our car. Someone said we could bring it in one afternoon so we made an appt. When that day came they said we needed to bring it early like 7;30am instead since we didnt have a rental car. Then we made a Saturday 7:30am appt and drove an hour to get there and they said that since the error light wasnt on they couldnt help us. The light had to be on.
Business response:
We appreciate your feedback. Our goal is to make the service process easy for our customers, and we're sorry that your visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Car was on loan when I got there to test drive it. I called prior to leaving my house and was told it was on the lot and ready to drive. This was a 45 minute drive wasted.
Business response:
we apologize that we couldnt match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
poor 2 hrs for a oil change dirty finger prints on the driver door
Business response:
We appreciate your feedback. Our goal is to make the service process easy for our customers, and we're sorry that your visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
They could be giving away free cars and I still wouldnt go there.
Business response:
We hate to hear that you were not 100% satisfied with the speed of our buying process. As a company, we are striving to improve this and would like your feedback to use for future training. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better
Took my car in for a simple oil change and tire rotation. When I got it back my traction light was on, they had to take it back and fix it. Took 5 hours, ugh!
Business response:
Were disappointed to hear there was a mistake on our part during your service visit and we appreciate your patience. We would be happy to address your concerns and answer any further questions related to this issue, please reach out to our Service Director, Dan Garza, at 817-310-8108 at your earliest convenience.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.