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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
No. Just no on everything.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Took it in for a check engine. Took 4 days to diagnosis what the problem even was. Still not convinced the problem is completely resolved.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
1 tire pressure was low 2 positive battery terminal was corroded 3 cabin air filter assy. Was disconnected 4 i had to request a car wash 5 i waited to be helped and finally a manager addressed me and asked if I needed help Once I was addressed service rep was friendly and very helpful 5 stars for her also I was 15 minutes late for my appointment I guess because I'm a aircraft maintenance inspector my expectations are higher than the average person TY
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Replaced my brake pads, turned my rotors. Had to take it back because they did a crappy job, and the brakes made horrible sounds. They turned rotors again; still making sounds. Very frustrated
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Pretty close to terrible. dealing with people who lack customer service experience does not appeal to me. Never experienced this lack of service when I drove a Mercedes, but now that I drive a 15 year old Camry with 75,000 miles, the service is absolutely lacking. My son received texts for my car, yet he has never owned a Toyota. According to the rep I spoke to about this, I was told that Toyota uses another company to handle communications. Just adds to my frustration.
Business response:
We are so sorry for the frustration you have experienced. We are happy to confirm we have your correct contact information in our system. The next time you visit Texas Toyota for service, please ask for our Service Director, Dan Garza, so we can get your information corrected.
Extremely poor management,
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
They forgot where they parked my truck.
Business response:
We are very sorry to hear that your experience was less than satisfactory. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Robert Moran was great as always but I had to wait there over five hours for the service due to shortage of techs which was unacceptable for what needed to be done.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Terrible. I waited about 9 hours just for a diagnosis for a check engine light and a tire change! The next day the light came back on anyway!
Business response:
Were sorry to hear that we werent able to provide you with the best experience possible. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.