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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Three emails from three different people at the dealership wanting me to come in. After replying to all three emails, a salesman told me the car they were advertising had not come in yet. Total waste of my valuable time and false advertisement!
Business response:
Thank you for taking the time to leave a review, even if your experience wasnt great. Were sorry to hear we did not meet your expectations. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
They dont have right mechanics when I gave my car for oil change after that they told me the my Lexus IS 250 is not starting we have to diagnose so you you have to leave the car it was Saturday I ask for loaner car which they refuse i ask them give me keys I started my car till today the car is running good and I will never go to Toyota of Grapewine
Business response:
Were sorry to hear about your experience, but the feedback is appreciated. Your feedback has been relayed to our team. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Been using this dealership for a decade and I dont trust them with my new 2021 Tundra. They seem incompetent and didnt even change the oil last time I brought it in for servicing(mainly the oil change)
Business response:
We appreciate you taking the time to review us, despite the fact that we werent able to provide the best experience. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
By email and a telephone call (yes a personal phone call) they offered me a free oil change but knew nothing about it when I arrived. Only after I showed them the email and they took MY PHONE with the email offer to the "manager" did they agree to it. Then a service that they said would take 45 - 60 minutes took 2 hours and 20 minutes. I'm not sure I will return.
Business response:
Were very sorry that that was your experience with us. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Very personable service but it looks like the oil and filter should be changed and is verified by the last time it was done, but it wasn't. Another stop.......
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
I waited 2 hours before I found out that my tire needed patching. Then waited another 45 minutes for tire to get patched. The wait was extremely long, TToG needs loners so that people (like me)waiting don't waste their time just sitting there. Also to find the wheel lock they went into the glove compartment and left some documents out and also the wheel lock was not put back in it's place and just left where you put your beverages the knob that goes on the tire (to put air) is missing. This is just terrible service from the ... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Wroste customer service.I called several time No response.After I talked to service department manager fixed my car
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Scheduled appointment at 7:00, arrived at 7:00. Was told they would call me and give me an estimate and ETA. At 1:30 (6 hours later) I had never received a call. I had to call myself and go through two queues. Could not get to a service rep ... got to a "coordinator" who told me they would call when it was done ... roughly 3:00. At 3:30 had not received a call. I had to call again. I wanted a key ... they did not tell me until 3:30 that they did not have keys in stock. When I complained about the time delay and no calls, the... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
This experience was awful. I confirmed my appointment with representative Matt Villatoro who was not there and the cat had been sold. A simple communication to inform me would have shown a bit of respect and honesty as made a long trip to get there after working all day. In a follow up communication Matt basically told me that was the market and too bad. It is this type of service that makes this car buying experience so awful!
Business response:
Richard, we apologize that we couldnt match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.