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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It was a range of emotions. First I call because my maintenance light came on and I advise it was time to have it service. No one on the told me that it would be a charge, but they did ask the mileage. We schedule my service and when I was speaking the service personal she ask what I was there for and I said the free service to my car. She told me to sign the paper and they will call when ready. 313 dollars later she advise that is what I owe. That's when the problems started. Oh its more.
Business response:
We're sorry to hear that you had a negative experience, but we are a bit confused by your review. Your feedback is essential to us, and we want to fully understand the issues you encountered so that we can address them properly. We would greatly appreciate it if you could provide more details about your specific concerns. Our goal is to ensure customer satisfaction, and your feedback will help us identify areas for improvement. Please feel free to reach out to our customer service department or speak directly with a manager ... read more
They don't deserve even one star. They didn't want to honor the TOYOTA warranty on their own battery. I had to battle for that. They wanted me to pay for a new battery when I am sure that they were going to file it under warranty and TRY to have me pay as a new customer purchase. HA!!!! I know Warranty/Policy. I WILL NEVER GO BACK TO THIS DEALERSHIP!!! Lost a customer for good.
Business response:
We apologize for any inconvenience or frustration you experienced with regard to the warranties. We understand the importance of warranty coverage and strive to ensure that our customers receive the appropriate protection for their vehicles. To address your concerns effectively, we kindly request more specific information regarding the issues you encountered with the warranties. This will enable us to investigate the matter thoroughly and provide you with a suitable resolution. Please contact our General Manager, Neal Asaad,... read more
Toyota of Grapevine - So far, no one EVER returns emails or phone calls (for service questions, prices and/or OEM parts numbers, etc). Have made about 10 request in past 7 months (even went by and spoke to their customer service rep, won't give his name here, who promised to call me because their "system was currently down" (yeah, right). He never called & never returned my follow-up calls. Lastly, my 2010 Prius is a IV, not a III, the seats are leather and not cloth & the color is Blizzard Pearl, not white. PLEASE correct y... read more
Business response:
Thank you so much for your review! We are so happy to hear that you had a good experience with us, and we are glad that we had the opportunity to serve you! We hope to see you again in the future!
As usual, I provide the diagnosis myself here and can't rely on these guys to figure out what the issues are! The multi point inspection is just a check list for them, mark the check box and move on! Actual inspection/work is not done. The tech missed a basic leak from the windshield washer container. Some part of the engine bay was blue and he still missed it! I had to come back the next day and show it to them. Left the dealership again with more problems then when I brought it in. Steering wheel also wobbling badly at 50 ... read more
Business response:
We apologize for the inconvenience caused by the issue not being resolved. We understand how frustrating it can be when you entrust your vehicle to us for service and the problem persists. To address this matter, we kindly request more specific details about the issue you encountered and the service performed. This will allow us to investigate the situation thoroughly and identify any possible oversights or miscommunication. At our dealership, we are committed to providing top-quality service and ensuring that all repairs ar... read more
They said car be fixed in two hours but car was unmoved for three hours after four hours they said car is ready which was the same then I speak to maintenance head he checked and said we used all our resources now you can bring car to the Infiniti highly disappointed
Business response:
We apologize for the extended wait you experienced while seeking service at our dealership. We understand that your time is valuable, and we strive to provide efficient and prompt service to all our customers. We regret any inconvenience caused by the wait, and we assure you that we are continuously working to improve our service processes and reduce wait times. We have taken note of your feedback and will use it to identify areas where we can make necessary adjustments to enhance the overall customer experience. Please cont... read more
Wanted hours of my time and pulled the bait and switch. Would never buy from them.
Business response:
We apologize for any dissatisfaction you experienced with our sales process and pricing. Our goal is to provide transparent and competitive pricing to our customers, and we regret if we fell short of your expectations. We appreciate your feedback and would like to understand more about your specific concerns regarding the sales experience and pricing. If you could provide us with additional details, such as the date of your visit or the names of the sales representatives you interacted with, it would greatly help us investig... read more
It took over 2.5 hrs to get an oil change and tire rotation with an appointment.
Business response:
We apologize for the extended duration of your service appointment. We understand that waiting for an extended period can be frustrating and inconvenient. Our goal is to provide efficient and timely service to all our customers, and we regret that we did not meet your expectations in this instance. We appreciate your feedback and would like to investigate the matter further to understand the cause of the delay and prevent such issues from occurring in the future. If you could kindly provide us with more details about your sp... read more
Not happy at all. The internet price was 15980 and I ended up paying 19k. It started by the salesman adding 1k and when I asked how he got that he said thats the taxes. The other taxes were already there the car title and all other stuff were already there. I left the office happy but came back so sad
Business response:
We apologize if you felt that our pricing included mark-ups. As a business, we strive to provide fair and competitive pricing for our products and services. We take pricing transparency seriously and ensure that our customers are informed about the cost of items and services they are purchasing. If you have specific concerns about pricing or believe there was an error or discrepancy, we encourage you to reach out to our customer service team. We would be more than happy to review your situation and address any pricing concer... read more
I got there 10 minutes before scheduled time and Waited for an advisor for over 30 minutes....
Business response:
We apologize for the extended duration of your service appointment. We understand that waiting for an extended period can be frustrating and inconvenient. Our goal is to provide efficient and timely service to all our customers, and we regret that we did not meet your expectations in this instance. We appreciate your feedback and would like to investigate the matter further to understand the cause of the delay and prevent such issues from occurring in the future. If you could kindly provide us with more details about your sp... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.