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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
There was a slight mistake made by service which I wanted to have corrected. It took 5 phone calls and three weeks to get it resolved. It was a very simple request, but I couldnt get my service advisor to return my calls and I felt very frustrated and irritated. I miss Sewell!
Business response:
We're genuinely sorry to hear about your dissatisfaction with our service. Providing a positive experience for our customers is our utmost priority, and it's disheartening to know that we fell short of your expectations.
The service is so badly 9 months to make the recall
Business response:
We sincerely apologize for the extended delay you experienced in getting your recall service completed. We understand that a 9-month wait is far from ideal and is not the level of service we aim to provide. Recall services are crucial for ensuring the safety and performance of your vehicle, and such a lengthy delay is unacceptable. We take your feedback seriously and will investigate this matter thoroughly to identify the cause of the delay and make the necessary improvements in our processes. Please provide us with addition... read more
I was very frustrated with their service department. They make it impossible to get the status of your repair. I had an appointment, but it still took two days to make my repair. I would text my service adviser, but not hear back for 3 hours if at all. If I tried calling, either they would. leave my advisor a message, never receiving a call back, or automatically transfer me offshore. I tried repeatedly to talk to a manager to no avail. I ended up ubering there and confronting my advisor to get the status. I would not return... read more
Business response:
We apologize for the inconvenience you experienced during your service appointment. We understand that waiting longer than expected and lack of communication can be frustrating, and we sincerely regret any inconvenience this may have caused. To address your concerns and ensure that we improve our service, we would like to gather more information about your specific appointment. This will help us identify areas where we can make necessary improvements in our processes. Please provide details such as the date and time of your ... read more
Rude customer service. Did not change or check wiper fluid.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
Very bad services . I email them . They don't answer my email.
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
Car was supposed to be ready by 5 pm and then 9 am the next day . Still wasnt ready till later that afternoon. I even had an appointment. They also put the wrong oil in my car . I have always had the conventional oil and they put synthetic. I have been going to Grapevine Toyota for years . I have owned three Toyotas. The service has gone downhill. They didnt even apologize for the inconvenience this caused me. What a disappointment!
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
**Everyone needs to steer completely clear of this dealership if you want actual trustworthy, solid good business. They could not care less about your safety. After driving over an hour to their dealership for a car, they let us drive off the lot with an unsafe vehicle that had extremely worn, old tires on it and did not tell us. I drove it home and noticed that when you get up to higher speeds on the highway, the car was shaking to the point of making me extremely nervous about driving it. We immediately drove it to our loc... read more
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
Very poor custome experience
Business response:
We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. Please contact our General Ma... read more
Took 5 hours to replace a battery that was was covered under warranty. Absolutely ridiculous and no communication was had throughout the process.
Business response:
We apologize for any inconvenience you experienced due to a lack of communication. Clear and timely communication is crucial to ensure a positive customer experience, and we understand the importance of keeping our customers informed. Your feedback highlights an area where we can improve, and we will certainly take your comments to heart as we work to enhance our communication processes. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.