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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took my car in for a simple oil change and tire rotation. When I got it back my traction light was on, they had to take it back and fix it. Took 5 hours, ugh!
Business response:
Were disappointed to hear there was a mistake on our part during your service visit and we appreciate your patience. We would be happy to address your concerns and answer any further questions related to this issue, please reach out to our Service Director, Dan Garza, at 817-310-8108 at your earliest convenience.
It, like the one before it was very disappointing ,
Business response:
We're confused by this feedback with not much context, therefore, we want to speak with you directly in order to understand your concerns as well as to corroborate our records. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss this further.
asked to change cabin filter only if necessary, work order read customer requests filter change. Rep. tried to up sell additional service that I know I did not need. Wait time 1 and 1/2 hour for oil change, filters and inspection which seems in line
Business response:
Our team strives for transparency and performing correct diagnoses for our customers for which they can choose which services they want or do not want to receive. We would be happy to address any concerns related to your experience, please reach out to our Service Director, Dan Garza, at 817-310-8108 at your earliest convenience.
I got the 4 wheel align , after seeing I started hearing a knocking in the back rear!!!
Business response:
We're disappointed to hear your experiencing an issue with your vehicle. We want to address your concerns directly, please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Upon pulling in for my vehicle to be serviced. I was greeted by a gentleman and was told to wait for my service advisor- stood & waited for at least 10-15mins. While waiting; I was also asked why I brought my vehicle to Texas Toyota if I bought it from Richardson
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Terrible place. Terrible service. All around terrible experience every service I have had at this place.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
I was having some issues with my battery so I took it in to be looked at. They told me the wrong battery was in my vehicle however the same battery had been in my vehicle for almost 3 years with no issues or comments from Toyota. I always take my vehicle in to see them for regular maintenance. I'm not sure why they never noticed the "wrong" battery was installed. They offered to charge me almost $400 for parts and labor to replace the battery. I said no thank you. I went to where I had purchased the battery to verify the wro... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Didn't have a great experience this time around as well. I have AMP running boards and since I got the battery replaced, the tech was not able to figure out how to reconnect them. As a result, the running boards were not functioning but their lights were on, draining the brand new battery. I was not even made aware of this issue until I picked up my truck. "OH, we meant to tell you this...." is what I was told during pick up. Absolutely disappointed. Last time they ran out my battery completely by leaving the lights on and t... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
It took 2.5 hours to change to do an oil change - ridiculous !!!!! I requested the air filter to be changed which they did but they did not secure the cover to the air filter box and it came off on the way home - poor quality control - I will not be back there for service.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.