This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I have not ever gotten a car serviced at Texas Toyota of Grapevine and was not serviced on May 5!
Business response:
Thank you for sharing your feedback with us. We appreciate you taking the time to express your thoughts. We understand that there may have been a mix-up, and we would like to address it. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this further. Thank you.
Not good,they took long time only but not check vehicle condition
Owner more focus BAD SERVICE.
The lady in service was not helpful at all. Does not care about the customers and does not care about the service. She had no knowledge about vehicles.
Two and a half hours for an oil change and 52 point inspection. After 2 hours truck had not been pulled into the shop yet. Advisor told me they took in 126 cars and only 84 like mine had appointments. People that came in after me were starting to leave already. Around 2.5 hours I noticed it was sitting outside. I inquired and was told it was ready. I looked underneath to make sure no oil was leaking and left. Got home to look it over closer and there were greasy hand prints on the hood. Under the hood it was obvious they did... read more
Parts left of the vehicle when returned, brought to their attention, they took back to correct and still do not correct. Took a 3rd time to correct.
I recently visited Texas Toyota Grapevine for an oil change, and the experience left me deeply dissatisfied. Here's a summary of the events: Oil Marks and Dirty Interior: After the oil change, my vehicle was returned to me with oil marks on the hood, doors, and armrests. I had to pay out of pocket for a professional detail to clean the mess they left behind. A/C Issues After Service: My air conditioning, which was working perfectly before the visit, stopped functioning afterward. Independent Diagnoses: I visited two independ... read more
I had scheduled my appointment for 11:30 because my warrantied battery was starting to go out agter only 3 years. Showed up at 11:15. Angela checked me, told me it'd take about 1 and half hours. I recieved a t text at 11:38 stating that I've been checked in and told reach out if I had questions. At 1:38 I text asking for updates. No response. So I asked again at 2:41.i was sent to inspection report at 2:43, I walked over to Angela and paid for my battery replacement. She told me they would finish the work and I'd be on my wa... read more
It took three days to complete the service. We set an appointment to replace the shocks and struts, an item previously recommended by them. They admitted that management policy would not let them order the struts until the car was in the shop. They had "delays" for other customers that took precedence over our time in their shop. The wrong struts were ordered or shipped to them, so a reorder was required. These are not uncommon parts. The 4Runner/Tacoma should be a standard vehicle coming through their service department, an... read more
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 15,123 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is closed now. It will open at 7:00 a.m.