This profile has been claimed by the business owner or representative.
Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The actual service was fine while buying the car but disappointed that my 2019 Corolla Had so much armoral on the tires to try to make it look so pretty that after a few days of driving it I noticed an oil film along both sides under my doors. I was freaking out thinking I had a brake leak come to find out it was all that armoral they put on the tires! I had to go through a car wash and do some extra wiping to get it all off. Not long after that, three or four days later a hubcap fell off!!
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Second time having nut through the tire after they suggest replacing tire.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
The maintenance alert on the dashboard was not removed post maintenance service. The tire low air alert was not removed and they never filled the air. I had to do it on my own and the alert went away. I see no reason why I should pay so much in labor when they barely do anything. I will take my business elsewhere.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
The service advisor was overwhelmed to the point he called and said the car was done. Then after an hour of saying it will be right out he confessed he called us by mistake. The next excuse was they didnt have the oil filter and it was being delivered soon. This went on from 2pm to 5:15 pm when we gave up and told the service advisor we would come back tomorrow at which time he said he was not working the next day and would pass the car off to another advisor. The car would eventually be done around 11:30 and my wife went to... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
I was there for over three hours and still waiting and finally went to ask for an update. My service manager was AWOL and another had to check for me, and it turned out my service was complete, just nobody let me know. If it were just this once, Id write it off, but since purchasing the vehicle here, I dont think Ive once gotten out in under 3 hours. I can do it myself faster than that and definitely have it done somewhere else faster. I went to Toyota for trusted service, but the slowness plus bogus recommendations for unne... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
We had trouble with the loaner car, the backordered battery, the charges for the diagnostics. Syed tried to handle it but his assistant was fairly rude. The rental/loaner they offered was for only 5 of the 10 days of backorder, and the car smelled like a cat had been in it and sprayed. Very disappointing experience top to bottom!
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Almost 3 hours to change one tire..
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
All Texas Toyota is trying to do is to get as much money as they can from me (and any other customer). I was pressured three times to allow they to perform a service that was not needed. I only went there to get a recall fixed. I will never go back to them again.
Business response:
We are sorry if you felt pressured to purchase any additional services. We never want a customer to feel pressured to buy, but instead empowered with enough knowledge to make the decision that is best for them. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Just waited around never got serviced. This place service department is a complete mess
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 13,047 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.