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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The main issue was that the key was getting stuck in the ignition. I mentioned several other things since we were already leaving the car. I had to check on my vehicle several times with little response bc I would need a ride if my car wasn't ready.he responds late and says that they're keeping my car anything day.He said they couldn't replicate the issue and the key is still getting caught today. If I wanted to pay cash, they would change it out.since I have warranty, they wouldn't fix it.
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
2 hours to do a routine oil change/maintenance? Why make appointments for your customers if they still have to wait for hours. Toyota of Grapevine knows how to make their customers wait.
Business response:
We apologize for the extended wait time you experienced during your appointment. We understand that your time is valuable, and we're sorry for any inconvenience this may have caused. We strive to provide efficient and timely service to all our customers, and we regret that we fell short in your case. Your feedback is important to us, and we will take steps to improve our scheduling and service process to ensure a more seamless experience for you and all our customers in the future. Thank you for bringing this to our attentio... read more
Hello and to whom this may concern, I wish I could state that my service was even worth one star, but it was not. I was told to have my car checked in July 28th, at 8:45 am, and my wife and daughter brought the car in on time. We were then told that it would take 4- 6 hours and the cost was going to be $800 roughly, but not over. Being an elderly man who is handicapped in a wheelchair our car is very much a necessity. What was to be a day of work turned into 4 days and lack of communication. I had to call to check on my vehi... read more
Business response:
We're sorry to hear that you were not satisfied with the service you received. Your experience is important to us, and we apologize for any inconvenience or frustration you may have encountered. We strive to provide top-notch service to all our customers, and we regret that we did not meet your expectations on this occasion. If you could provide us with more details about your specific concerns, we would appreciate the opportunity to address them and work towards a resolution. Your feedback helps us improve and provide bette... read more
I was cheated Wasted time Not satisfied with the service
Business response:
We're sorry to hear about your dissatisfaction, but we're having trouble understanding the specific details of your experience from this review. In order to address your concerns and improve our services, we kindly ask that you provide us with more information about the issues you encountered. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
I called to on the Wednesday before my pick up to let them know I wouldnt be able to pick my car up until Friday that same week. When I called I spoke to an older woman and told her my situation and she said the car would be ready Thursday around 6pm and that she will let Monica know I would pick it up Friday morning. When I got there Friday morning nothing was done to my car at all. The people working Friday morning said that my car would be ready in an hour since I told them I couldnt stay long and had to be someone. I ask... read more
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Absolutely had the worst (after) car-buying experience with this particular location. Purchased a used 2016 Hyundai Elantra SE from Javier. Was a great walkthrough and initial drive. Was told it was not inspected for repairs yet but was assured that it was in great condition or it would not be in inventory so not to worry. I would only have to wait for a few days for the inspections in service there for anything that may be missed. 10 days later I receive the car, sun visor is not fixed (hangs down on driver side), and trunk... read more
Business response:
We appreciate your feedback. Our goal is to make the purchase process easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Our vehicle finally received the part that was needed. We also received the second key FOB 6 weeks after the sale. Our vehicle was there for 7 days once we were asked to bring it in for the key FOB. Our pre collision sensor was out and the part had to be ordered. This was going to take just two days. The delay was for the FOB, not the sensor. Why would they tell you to bring in your vehicle knowing they do not have the part? We were also told that someone would talk to us about the reimbursement of the windshield. This did n... read more
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Scheduled a 5000 mile service. Was there for over 3 hours. I finally asked for my truck back after I found out they had not started on most items. They did get the oil changed. What a joke for a service department.
Business response:
We apologize for the inconvenience you experienced during your recent appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Our team is committed to addressing your needs and ensuring a smooth service process. We want to learn more about your specific situation so that we can improve our services and avoid similar delays in the future. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
2.5 hours for an oil change, with a confirmed appointment.
Business response:
We apologize for the inconvenience you experienced during your recent appointment. Your feedback is valuable to us, and we take it seriously as we continually strive to improve our services. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,151 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.