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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Pretty close to terrible. dealing with people who lack customer service experience does not appeal to me. Never experienced this lack of service when I drove a Mercedes, but now that I drive a 15 year old Camry with 75,000 miles, the service is absolutely lacking. My son received texts for my car, yet he has never owned a Toyota. According to the rep I spoke to about this, I was told that Toyota uses another company to handle communications. Just adds to my frustration.
Business response:
We are so sorry for the frustration you have experienced. We are happy to confirm we have your correct contact information in our system. The next time you visit Texas Toyota for service, please ask for our Service Director, Dan Garza, so we can get your information corrected.
Extremely poor management,
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
They forgot where they parked my truck.
Business response:
We are very sorry to hear that your experience was less than satisfactory. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Robert Moran was great as always but I had to wait there over five hours for the service due to shortage of techs which was unacceptable for what needed to be done.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Terrible. I waited about 9 hours just for a diagnosis for a check engine light and a tire change! The next day the light came back on anyway!
Business response:
Were sorry to hear that we werent able to provide you with the best experience possible. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Three emails from three different people at the dealership wanting me to come in. After replying to all three emails, a salesman told me the car they were advertising had not come in yet. Total waste of my valuable time and false advertisement!
Business response:
Thank you for taking the time to leave a review, even if your experience wasnt great. Were sorry to hear we did not meet your expectations. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
They dont have right mechanics when I gave my car for oil change after that they told me the my Lexus IS 250 is not starting we have to diagnose so you you have to leave the car it was Saturday I ask for loaner car which they refuse i ask them give me keys I started my car till today the car is running good and I will never go to Toyota of Grapewine
Business response:
Were sorry to hear about your experience, but the feedback is appreciated. Your feedback has been relayed to our team. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Been using this dealership for a decade and I dont trust them with my new 2021 Tundra. They seem incompetent and didnt even change the oil last time I brought it in for servicing(mainly the oil change)
Business response:
We appreciate you taking the time to review us, despite the fact that we werent able to provide the best experience. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
By email and a telephone call (yes a personal phone call) they offered me a free oil change but knew nothing about it when I arrived. Only after I showed them the email and they took MY PHONE with the email offer to the "manager" did they agree to it. Then a service that they said would take 45 - 60 minutes took 2 hours and 20 minutes. I'm not sure I will return.
Business response:
Were very sorry that that was your experience with us. Please reach out to our Service Director, Dan Garza, at 817-310-8108 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 13,047 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.