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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We had trouble with the loaner car, the backordered battery, the charges for the diagnostics. Syed tried to handle it but his assistant was fairly rude. The rental/loaner they offered was for only 5 of the 10 days of backorder, and the car smelled like a cat had been in it and sprayed. Very disappointing experience top to bottom!
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Almost 3 hours to change one tire..
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
All Texas Toyota is trying to do is to get as much money as they can from me (and any other customer). I was pressured three times to allow they to perform a service that was not needed. I only went there to get a recall fixed. I will never go back to them again.
Business response:
We are sorry if you felt pressured to purchase any additional services. We never want a customer to feel pressured to buy, but instead empowered with enough knowledge to make the decision that is best for them. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Just waited around never got serviced. This place service department is a complete mess
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Took 2 hrs with appt. No updates. No car wash. No voucher. Will not be back.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
This service was just like all the other times Ive had service there. It was just blah. Nobody was mean but, not really nice either. I feel like an obligation every time I go. Im very happy with my decision to not come back.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
My windshield wipers were not replaced at all. I was told by the service rep that they were not in stock. Not truthful.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
After supposedly detailed the vehicle it was left out side all day til the next day, when touch the paint it was rough and grabbi, not oil change occurred just, recall sensor change.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Made me wait two hours and then said it was not ready when I checked on it. Had to come back later to get it done since I needed to leave for another meeting. Not happy even after they paid for the service. Just a little bit of common sense would of helped to know that when you have an appointment then stick to it or let me know you cant do it in the time you said.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.