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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I had to wait 30Min over my appointment time. I had to go inside and ask for help.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
I waited 5 hours to have the tires rotated and an inspection sticker. I was told that I needed about 4 additional services, which would have been a rip off as advised by another master mechanic. I will seek service else where!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
We purchased a preowned vehicle from Grapevine Toyota, two days later the check engine light came on. We took it back to Grapevine Toyota and they cleaned the engine. Drove home, 2 days later the check engine light is on again. This time Grapevine Toyota said it was the catalytic converter and they would not fix unless we paid $2,000 for repairs. Beware of shady sales at Grapevine Toyota!
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
Not what it used to be. Maintenance required light has not been reset. Sticker on the windshild with updated dates were not put. Vechicle was just sitting in the lot and i had to go and ask if i could take it.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Since I traded in the Honda this past December, here in Kansas, Im curious how and why Im being asked to rate the recent service in Texas on said vehicle. Carfax information is seriously inaccurate. Former lessee.
Business response:
We apologize for the inconvenience that this has caused you. It is important that we update our records immediately. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Waited for over 3 hours, just to get an oil change and an alignment.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020.
Brought car in for an oil change and to look ant check engine light and other noise issues from last repair. Dealer tried to charge me $600 for looking at the car. Had to fight to get them to not charge me the fees. Gave the car back to me and never even did the oil change. I have purchased a car here with a bad experience 10 years ago with a terrible experience. I spent $14,000 in repairs here 6 months ago with a bad experience. I don't know why I event went back, they sure did a good job to remind me I should never return ... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Francis. Thank you for taking the time to provide us with this feedback. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Slow service. 3 hours for an oil change.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Looooong wait on scheduled first appointment of the day!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.