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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Waited 3hrs for a 10K service, with appointment
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Rude service advisor. Talked to me like I was dumb. They did not add air to my tire to get the pressure light to turn off. Also all they did was put water in my wiper fluid
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
car was not taken for service until I asked after 2 hrs
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Long wait times with appointment.
Very displeased! Will not go back even with FREE Oil Change coupon offered to me. Initial service provider was Vinny Nguyen, and he was horrible!!!!! An overdressed service salesman with no customer service etiquette at all. So don't let the suit fool you! He charged me $136+ for an oil change on a 4-runner, that I usually receive at Pat Lobb Toyota for half the cost, and they top of my fluids, plus give me a multipoint inspection result sheet. I was not given an estimate for the oil change prior to that. I had to return bec... read more
I had my front brakes done last february at Texas toyota of Grapevine last february and they messed them up. Had to take it back there because of a grinding and loud clicking sound. They said the pads had slipped so they basically redid it. The grinding went away but still have a loud clicking sound from the brake pads. I took it back and all they did was test drive it and they said they were fine. The car needs to be driven for at least 10 to 15 minutes for the clicking noise to appear.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry that you feel you didn't receive that. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Waited 2 hours. They didnt complete all of the services paid for. My air pressure light was even still on when I got my car back.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Never again. Overinflated prices with exuberant waiting time. Update: response to Mike - I see no good reason neither for discussion nor to finding solutions for sub par service at your dealership. Customer beware.
Business response:
We aim for fair, competitive pricing on our vehicles, parts and services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices and wait times. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Not satisfied they rotate tires no car wash
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.