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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
- The overall service performance was poor - I waited for 1 hour and then approached the service team member to get the status. He said there I need to replace the oil pan and the oil change has not been performed. Then I asked him to return my car without the service. He then checked with the service tech and said he fixed the issue temporarily - I was not given proper updates
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Already submitted a review. We were told a certain price and it was well over that price and we were also told 2 hours and it took over 3 with no one letting us know what was going on with the vehicle. Even after paying well more than was quoted we were told it needed more work and needed to come back in We wont be back to this Toyota.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
They serviced my vehicle but left a nail in my tire, so clearly they didnt inspect the flat tire. They just added air and acted as if there wasnt anything wrong
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience and that we missed the nail in your tire. We would be happy to rectify the situation at no cost to you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
With appointment scheduled, it still was a 3 hr oil change with no communication or follow through. Given a coupon for a free car wash that was missing the redemption code. And of course the service advisor had no clue on their own dealership service coupon and wanted to charge more!
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We apologize if you were overcharged and not given a valid coupon for a car wash. We would be happy to give you a new coupon and correct any discrepancies on your charges. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
The service was very slow. They told us that it would take no more than 2 hours and we waited 4.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
I went in for brakes, inspection and a new battery. I had to go back 3 times to get it done. Once I finally did get my SUV completed my stereo and navigation system was dead. I asked service tech he said it was just a flux and could not do anything about it. I went through several individual at Grapevine Toyota and received the worst service. Not the first time to receive this type of treatment from Toyota but it is the last.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
The dealership took almost 5 hours to perform an oil change and inspection.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Recommend to stay away from here.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
The service guy kept trying to up sell me, trying to get me to spend money on unnecessary repairs to my truck. I will not be returning here.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.