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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Not happy with the service. Paid over $700 and didnt get the quality I expected
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
This company I bought car from and had problems in 5 day went to get another one and they got me for 5000.00 dollars more trying to get a cheaper car
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.
just because i am old they tried to add items of work that were done in June or were misrepresentations.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Be prepared to wait for your service. Simple oil change takes over two hours.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
It took over 2 hours to get a state inspection
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
They lost my business. The Service Dept advised that I needed five services (each over $100). In addition, they stated, I needed tires. I asked to see the new tires b/f I buy them. It took 20 minutes b/f they brought a tire out (it wasn't the correct size tire). Also, I went Peerless Tires, and was advised, "Come back after I put 8,000 to 10,000 on the tires.
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
The tire tread was very low when we bought the car, which, of course we found out afterward. So we had to buy a brand new set within weeks of buying the car. We purchased a maintenance warranty which has never been honored by the dealership. They give us one excuse or another to not honor it. I was told, perhaps paperwork was not filed. They've had over 6 months to file it. This is unacceptable. We always take the car elsewhere for service and will be cancelling the warranty
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
We had an appointment at 10am. We waited over 2 hrs to have a device installed. We had to ask frequently about the status of our service. Once we left we notice that in order activate my anti theft device i needed a code. It took over a week of me calling and calling to finally get the code. Was very disappointed.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
The Advisor Syed Hossain was trying to make money on me, the price we discussed was hug different after the vehicle was done, really upset.
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a quote. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.