Texas Toyota of Grapevine

4.2

Car Dealers
Grapevine, TX

About this business

Automotive Car Dealers

Location details

701 E State Highway 114, Grapevine, TX, 76051, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 9:00 p.m.
Tue	7:00 a.m. to 9:00 p.m.
Wed	7:00 a.m. to 9:00 p.m.
Thu	7:00 a.m. to 9:00 p.m.
Fri	7:00 a.m. to 9:00 p.m.
Sat	7:00 a.m. to 9:00 p.m.
Sun	Closed

4.214,152 reviews

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2004 TOYOTA CAMRY LE/XLE/SE Owner

4 years ago

Even though I had an appointment I had to wait a long time for service with little communication on how long it was going to take.

Business response:

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.

2002 FORD EXPLORER SPORT TRAC Owner

4 years ago

They dont ever call you back to schedule service on their warranty you purchase through them!!!!

Business response:

We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.

Eddie D.

4 years ago

Took 3 hour to just do break fluid and tire rotation. Everyone who after me left. But one gentleman offerd me free wiper blades which took forever and never got made it to shop.

Business response:

2020 NISSAN KICKS SV Owner

4 years ago

After booking the appointment online they took over 2 hours to do an oil change on my car that should only take 10-15 mins

Business response:

2013 SCION TC Owner

4 years ago

Communication about what is going on with your vehicle and when it will be completed was poor. Face to face customer service is good. Facilities were a little above expectations with the except of where we could or could not sit. Mostly, my problem was not found but a fix was talked about and after paying a grand in parts and labor, the issue still remains. Horrible troubleshooting skills/time management. Take my service elsewhere.

Business response:

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.

2017 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner

5 years ago

After replicating the issue a couple months ago and ordering the wrong shock, they fixed the issue using an unrelated repair. As soon as I got home from the service, the issue was replicated. I repeatedly mentioned this same issue at every service, with them ignoring it. This last time, they had be wait for 4 hours, but I got up and asked where we were. This dealership is slightly better that Toyota of Dallas, but not by much. They refuse to involve the customer in the repair.

Business response:

Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Unfortunately, there is not much we can do without being able to replicate the issue. As discussed, we would be happy to send your vehicle to another location to see if they are able to properly diagnose the problem. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 at your earliest convenience.

2017 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner

5 years ago

This will be the last time I used this dealership. The list of issues and reluctance to actually solve issues has been compounding. This last time, I waited for 4 hours without having an update on what was going on. Finally, I asked the service advisor what is going on, and was told they could not replicate the problem. I asked, why wasn't informed so I can replicate the issue for the techs, since this is the reason why I wait; there was no response. This was the last, of many things.

Business response:

We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.

Moe A.

5 years ago

Service advisor could not be bothered

Business response:

Moe, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.

2013 SCION FR-S Owner

5 years ago

Well I havent had the best experience at Toyota. They did the valve spring recall on my 2013 frs. I was unaware that this procedure required my engine to be removed. They didnt notify me that they were taking my motor out even tho I feel that that is protocol at most dealers. They kept it for two weeks did some other repairs. I didnt even have my car back for a week after its service at Toyota before my motor seized up on the highway. It is now back at Toyota getting a new short block. Fml

Business response:

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.