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Texas Toyota of Grapevine
- Car Dealers
- Grapevine, TX
About this business
Location details
701 E State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The workmanship we received was TERRIBLE! I actually took our car back for a second alignment and it still was not correct. I ended up taking it to a different Toyota service center in another state where the service was AMAZING!
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Issue is not resolved. iPhone drops call around 5 minutes from entune.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. All of the current updates from Toyota have been performed on your vehicle. However, since the model of your phone is so new to the market, your vehicle is not equipped to pair with it at 100% capability. Toyota is aware of this issue and is working on a resolution. If you have any further questions, please reach out to our Service Director, Mike Highlen, at 817-421-7020.
I spent over 700.00 on brakes, etc in my last visit. As usual, the lady always calls me and tries to upsell me on additional items that need attention. After going through that list I agreed to have the brake pads replaced. When I got home that evening, I received in the mail a $50.00 gift card from you all. We called the service department that evening before closing and they said I needed to talk to Don. He was on the phone but he would call me back. No phone call! Disappointing. Lost custome
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Car should not have been in the sales inventory - AC did not even work...
Business response:
Trevor, we apologize that we couldnt match you with your ideal vehicle this time around. Based on your comments, we do believe that you may have viewed a vehicle that had not yet been inspected by our service team, and if so, the vehicle was not ready to be sold or viewed by customers. We sincerely apologize for your negative experience. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will d... read more
Worst customer service from any Toyota dealership in 15 years.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand your rating. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Had a tire rotation scheduled and it was not done
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
The service department never returns phone calls. Does not matter what day, month or time of day, or what service advisor. I have never had a returned call to answer my questions. Bad service!
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Quoted me for 200 dollar battery (which is crazy already) then installed a battery and tried to charge $300 for the battery itself. Saying that my Nissan Versa was special so it needed a special battery.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Horrible service, it always takes forever and no communication what so ever.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.
Frequently asked questions about Texas Toyota of Grapevine
How is Texas Toyota of Grapevine rated?
Texas Toyota of Grapevine has a 4.2 star rating with 14,152 reviews.
When is Texas Toyota of Grapevine open?
Texas Toyota of Grapevine is open now. It will close at 9:00 p.m.