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The Edge Fitness Clubs
- Gyms
- Riverside, CT
About this business
Location details
1333 E Putnam Ave, Riverside, CT, 06878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
I have been a member for years. I recently signed up for training sessions and they overcharged me. I've been trying since October to get a refund; spoke with 3 managers who all tell me they will take care of it but have not yet received my refund. It appears they are not concerned with customer satisfaction.
I joined Edge because it was so conveniently located, but it was one of my worst decisions.The gym was overcrowded, and the staff was unprofessional and unhelpful. There were limited classes (that were always crowded), locker rooms were gross, and I was always being pushed to buy something (no I don't want a tanning package, I just want to work out on the elliptical... oh wait, none are free...again). I had issues with their processing a medical leave for me (though my account suspension was approved.. they kept charging).... read more
I joined Edge because it was so conveniently located, but it was one of my worst decisions.The gym was overcrowded, and the staff was unprofessional and unhelpful. There were limited classes (that were always crowded), locker rooms were gross, and I was always being pushed to buy something (no I don't want a tanning package, I just want to work out on the elliptical... oh wait, none are free...again). I had issues with their processing a medical leave for me (though my account suspension was approved.. they kept charging).... read more
The carpets in the locker room stinks. just plain gross.
This location doesn't even deserve one star. I have been going to these gyms since 2009, mainly their Fairfield location which is great. The Greenwich location isn't great and even worse their staff is horrendous. They are rude and at any point when help is needed regarding a question or signing up for a class, they will sooner roll their eyes at you. I called to sign up for a class that typically gets packed and was told I was all set, I go to sign in for the class and the kiosk says the class is full. I spoke to the manag... read more
****BEWARE OF RECURRING FEES AND CANCELLATION PIKICY ****** My kids and I joined as a family but rarely got the chance to go. Essentially we "donated" a years fees to the place. We told the manager we wanted to cancel and even sent emails to the gym. After a month or so I began receiving multiple calls from a debt collection agency ( Swift Debt Collection)They were the rudest, nastiest SOB's I have ever encountered. It took me several months and multiple calls to resolve the issue. On at least 2-3 instances the debt collecto... read more
The facility is nice, bathrooms are clean, equipment is pretty good. So why two stars? -it's obnoxiously busy at all hours of the day. -you can't buy a 1 day pass without feeling like the sales team is breathing down your neck. I get it- you need sales, but seriously, it's a bit much. Leave someone alone, let them workout, and decide for themselves what the club is worth. -the staff is hit or miss. Some are very friendly, others are arrogant.
I've been a member of this club for quite a few years now, and have been generally pleased with the facility. I have noticed disturbing signs recently of lnattention to clients safety and needs. Today I lost another coat to theft in the locker room. The temperature outside was below freezing and management had no suggestions or remedies. There apparently are no cameras at the exits that would assist staff in helping identify thieves and no indication that management cares. Does Edge Fitness care about client security?
Pros - the price is competitive. They have bumper plates and a prowler* (a weighted sled that you push). Cons - the space can't accommodate the number of members, often even at off peak times. Sure you can find a treadmill or an elliptical but if you are there for the squat racks or lifting platform you will generally have to wait. The gym has quite a few members that are serious about their training and spend a lot of time with the serious equipment, i.e. the power racks. This is awesome, however there are only two racks.... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.1 star rating with 523 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.