The Edge Fitness Clubs

Megan L. 

on Yelp

9 years ago

Just don't do it. I went there for the last 4 years because of the convenient location but when it was time to move out of the area I was put through the wringer. The staff is unfriendly and unhelpful and in my case gave me absolutely incorrect information regarding canceling my membership. Their corporate office is no better. I will never return to or recommend this location with its subpar equipment, overcrowded floor, inconvenient hours, and shady business practices. 

Ann P. 

on Yelp

9 years ago

The Edge Greenwich: Yes, the parking is terrible. Yes, the staff can be rude. Yes, the classes are full. Yes, they have childcare. But not when you want it. They have 3 tiers of membership now and I am on the top tier as childcare included in that tier. But they don't offer childcare Friday evenings. I am a working mom and can't get to the gym during the morning/day. So I emailed the GM, Kyle Ferri, at the end of December and followed up in January and February and FINALLY got an email back from him. But the email was ... read more

Phyllis S. 

on Yelp

9 years ago

I have been a member for years. I recently signed up for training sessions and they overcharged me. I've been trying since October to get a refund; spoke with 3 managers who all tell me they will take care of it but have not yet received my refund. It appears they are not concerned with customer satisfaction. 

Mrs. P. 

on Yelp

9 years ago

I joined Edge because it was so conveniently located, but it was one of my worst decisions.The gym was overcrowded, and the staff was unprofessional and unhelpful. There were limited classes (that were always crowded), locker rooms were gross, and I was always being pushed to buy something (no I don't want a tanning package, I just want to work out on the elliptical... oh wait, none are free...again). I had issues with their processing a medical leave for me (though my account suspension was approved.. they kept charging).... read more

Liz R. 

on Yelp

9 years ago

I joined Edge because it was so conveniently located, but it was one of my worst decisions.The gym was overcrowded, and the staff was unprofessional and unhelpful. There were limited classes (that were always crowded), locker rooms were gross, and I was always being pushed to buy something (no I don't want a tanning package, I just want to work out on the elliptical... oh wait, none are free...again). I had issues with their processing a medical leave for me (though my account suspension was approved.. they kept charging).... read more

Mike K. 

on Yelp

9 years ago

The carpets in the locker room stinks. just plain gross. 

Mary K. 

on Yelp

9 years ago

This location doesn't even deserve one star. I have been going to these gyms since 2009, mainly their Fairfield location which is great. The Greenwich location isn't great and even worse their staff is horrendous. They are rude and at any point when help is needed regarding a question or signing up for a class, they will sooner roll their eyes at you. I called to sign up for a class that typically gets packed and was told I was all set, I go to sign in for the class and the kiosk says the class is full. I spoke to the manag... read more

Tony K. 

on Yelp

9 years ago

****BEWARE OF RECURRING FEES AND CANCELLATION PIKICY ****** My kids and I joined as a family but rarely got the chance to go. Essentially we "donated" a years fees to the place. We told the manager we wanted to cancel and even sent emails to the gym. After a month or so I began receiving multiple calls from a debt collection agency ( Swift Debt Collection)They were the rudest, nastiest SOB's I have ever encountered. It took me several months and multiple calls to resolve the issue. On at least 2-3 instances the debt collecto... read more

Justin C. 

on Yelp

10 years ago

The facility is nice, bathrooms are clean, equipment is pretty good. So why two stars? -it's obnoxiously busy at all hours of the day. -you can't buy a 1 day pass without feeling like the sales team is breathing down your neck. I get it- you need sales, but seriously, it's a bit much. Leave someone alone, let them workout, and decide for themselves what the club is worth. -the staff is hit or miss. Some are very friendly, others are arrogant.