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The Edge Fitness Clubs
- Gyms
- Riverside, CT
About this business
Location details
1333 E Putnam Ave, Riverside, CT, 06878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
The problem with The Edge is endemic to most health clubs. After negative experiences at NYSC, specifically their financial practices (they were sued for these) we were very careful about joining a new club. We joined Chelsea Piers for some time - it was the most up front when it came to accounting practices but you pay a hefty price for that. During Covid, Chelsea Piers reduced access to facilities so significantly that we didn't feel it was commensurate to their fees... which brings us to The Edge. We had researched gyms ... read more
Business response:
Hi Ed, we are very disappointed to hear you were left with such a negative impression and would be more than happy to look into your account information to address your concerns. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com.
Stop harassing me, no I don't want to go to your gym. Please people don't give them your bank account info, they will make your life a living hell when you try to cancel your membership. Stay away!!!
Business response:
Hello Juan, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you need assistance.
BEWARE!! Once you give them a credit card, they will continue to charge you without your permission. They take no accountability and blame everything on corporate. Stay away as there are other gyms nearby that have a human side to their customer service.
Business response:
Hello Kevin, our billing terms are very straight forward as detailed on your membership agreement. If you feel that there was an error, we are happy to review the account details to resolve. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com so we may access your account to assist.
Awful encounter at this facility. As a former corporate gym manager and current gym owner, I can't believe what happened in my 5 minute encounter with this facility. I told the front desk person that I just moved to the area and needed a day pass. He then tried to charge me $25 due to my ID being from out of state and asked for proof that I live in the area. Extremely rude on his part. Next I went to the locker room, and was walking to the front desk to purchase a pre workout and hadnt changed out of my slides yet, and a ... read more
Business response:
Hello Mike, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
I would never recommend this gym to anyone! I know several people who have had issues since covid including myself. You cannot drop down your membership even if you do not plan to take any classes post covid, you cannot cancel easily. Finally was able to cancel it but they still fit their annual fee in and refuse to take it off with a medical notice dated the same date the charge went through. They didn't approve the cancellation until the day after - convenient! I understand there is a pandemic but many other gyms have been... read more
Business response:
Hello Jess, we are sorry to hear this as several accommodations, outside of the normal contract terms, have been made available for members, due to COVID concerns. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, if you wish for us to look into your account.
Worst gym ever this mother fucking scumbag manager James Riemer is terrible and he blows off his customers. Don't join. "Hi James, I am going to need to cancel my Fitness edge membership, I have not been to your gym since last February and will not be going to a gym until the Covid-19 pandemic is over. Now you just charged my Chase business credit card on November 12th 2020 and I had previously given my personal banking card ending 9975 at People's United Bank to use which I had mentioned earlier. If you attempt to char... read more
Business response:
Hello Monica we apologize if the terms of your agreement, or the cancellation process is unclear. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com for assistance.
Be very very careful here. They are crooks. I was an excellent customer who had personal training for myself and my daughter. I have requested from the manager four times since March to cancel my membership and have not set foot in the place, the most recent after I received a charge in June and again in July!! Not only are they charging random amounts TWICE a month but over double the membership fee for the basic services agreed upon!! Even after cancelling the card and further discussions with the manager the EDGE is sti... read more
Beware - personal training sessions are a scam. The club bills beyond the agreed upon time frame.
Business response:
Hello Lisa, all terms are detailed out on your training contract. We apologize if you had a negative experience. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com for assistance.
Been a member of this gym since they changed over from Golds Gym. Went the first two weeks after they reopened and it was a great. Counted 30 members or less every time. Than they allowed new members to join Month to Month memberships. Packed beyond belief, zero social distancing! Now they staff said that they are making the new members commit for a year from states where their gyms are closed. Ok so $120 is a deterrent??? Come on edge wanted to make a quick buck on new members. Connecticut has been great with Covid bu... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.1 star rating with 523 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.