This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Riverside, CT
About this business
Location details
1333 E Putnam Ave, Riverside, CT, 06878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
I've been a member of The Edge Riverside for quite a few years now. During the recent winter there have been so many people I know at the gym who have gotten sick and that includes trainers. I do not feel that The Edge Riverside is doing a good job any longer in keeping the place clean and hygenic. There are too many people constantly joining, and there doesn't seem to be enough staff to keep up with wiping down the machines, vacuuming, keeping the bathrooms clean. I myself have gotten seriously sick twice this winter after... read more
Business response:
Hello Susan, we shared your feedback with both club and facilities management. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
I have been a member for a number of years. During the Thansgiving week, my locker was broken into and money stolen from my wallet. So, I now do not use the lockers. Existing members please be aware. The showers do NOT have any amenities like soap and are in very poor condition. So I do not use them. I noticed the personal trainers do NOT wipe down the equipment after use, even though myself and many other members do. I have asked staff to get this addressed but nothing has been done. Other than location and cost there is no... read more
Business response:
We're truly sorry to hear about your recent experiences. The security of our members and the cleanliness of our facilities are top priorities for us. We appreciate your feedback and will certainly take it into account as we strive to improve our services. Thank you for bringing these matters to our attention.
The whole entire workforce there is not a great place, the workers don't know any manners and they try to act chill but in reality, they don't get paid enough to deal with anything of that matter when it comes to customer support. I'm currently having a dispute with them over a simple refunding statement or a simple cancelation but the workers there don't understand a single thing when it comes to legal terms and onwards. Hopefully, the third-party source I'm getting this to resolve will go forth because when the worker in t... read more
Business response:
Hello Will, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
The Staff is rude, the manager is a bully, no one greets you when you arrive or when you leave, no acknowledgment. the gym is way too small and you have to wait to use any of the equipment. don't wast your time and money
Business response:
Hello Michael, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review if you wish to discuss your concerns.
They see taking more money out of my bank account each month, with no statement on the app and they say they cannot provide a statement. I have put three phone calls in to the manager who has not returned the call. These are large amounts, well in excess of my training sessions. Donna is a great trainer, but the company is not transparent on its charges and there is no explanation for increased amounts each month.
I've been to every edge fitness in CT. Love them all except the Greenwich location. By far the worst Edge experience I've had. It's sad that many who live in this area will go to this location and think all Edge locations are like this. The staff is beyond rude, don't pay attention to you. They just talk to each other on the side of the counter. Social hour I guess. On top of that, it is such a small location, it's insulting. Owners really just need to get a new location and train better employees. Overall Edge 5 Stars,... read more
Business response:
Hello Chris, we are disappointed to see you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
The problem with The Edge is endemic to most health clubs. After negative experiences at NYSC, specifically their financial practices (they were sued for these) we were very careful about joining a new club. We joined Chelsea Piers for some time - it was the most up front when it came to accounting practices but you pay a hefty price for that. During Covid, Chelsea Piers reduced access to facilities so significantly that we didn't feel it was commensurate to their fees... which brings us to The Edge. We had researched gyms ... read more
Business response:
Hi Ed, we are very disappointed to hear you were left with such a negative impression and would be more than happy to look into your account information to address your concerns. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com.
Stop harassing me, no I don't want to go to your gym. Please people don't give them your bank account info, they will make your life a living hell when you try to cancel your membership. Stay away!!!
Business response:
Hello Juan, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you need assistance.
BEWARE!! Once you give them a credit card, they will continue to charge you without your permission. They take no accountability and blame everything on corporate. Stay away as there are other gyms nearby that have a human side to their customer service.
Business response:
Hello Kevin, our billing terms are very straight forward as detailed on your membership agreement. If you feel that there was an error, we are happy to review the account details to resolve. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com so we may access your account to assist.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.2 star rating with 503 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.