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The Edge Fitness Clubs
- Gyms
- Riverside, CT
About this business
Location details
1333 E Putnam Ave, Riverside, CT, 06878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
Equipment is broken for months on end even after notifying the staff in person and thru the app. They just don't care but they keep increasing the membership fees for less and less working equipment!
Business response:
We apologize for any inconvenience caused by equipment issues. Our facilities team does their best to address all issues in a timely manner. However, if they are waiting on parts, this may delay the repair. We have shared your feedback with both club and facilities management. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
Genuinely terrible overcrowded and scammy gym. I've been going to the edge fitness on and off for three years now. It is such a terrible experience going there.. they try to scam you at every point they possibly can and gouge every single cent out of you. Example 1). They told us we can buy their protein powder that they will store it for us at the gym and takeoff a good amount off the price of the shakes they sell. They got everyone to buy it and realized they didn't wanna hold them anymore so they made everyone take them... read more
Overcrowded, people hanging out by equipments just talking and not really working out. The equipments are good but it is impossible to park from 4-8ish pm or get the work out done in a timely manner. I've been trying to cancel the membership and having a hard time, I'M NEVER going to be a member of this group again and do not recommend it to anyone.
Business response:
We appreciate your feedback and do realize that certain times of the day tend to be very busy. We would be happy to look into your membership and go over the amenities options that may make your experience better during these busier times. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offe... read more
I've been a member of The Edge Riverside for quite a few years now. During the recent winter there have been so many people I know at the gym who have gotten sick and that includes trainers. I do not feel that The Edge Riverside is doing a good job any longer in keeping the place clean and hygenic. There are too many people constantly joining, and there doesn't seem to be enough staff to keep up with wiping down the machines, vacuuming, keeping the bathrooms clean. I myself have gotten seriously sick twice this winter after... read more
Business response:
Hello Susan, we shared your feedback with both club and facilities management. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
I have been a member for a number of years. During the Thansgiving week, my locker was broken into and money stolen from my wallet. So, I now do not use the lockers. Existing members please be aware. The showers do NOT have any amenities like soap and are in very poor condition. So I do not use them. I noticed the personal trainers do NOT wipe down the equipment after use, even though myself and many other members do. I have asked staff to get this addressed but nothing has been done. Other than location and cost there is no... read more
Business response:
We're truly sorry to hear about your recent experiences. The security of our members and the cleanliness of our facilities are top priorities for us. We appreciate your feedback and will certainly take it into account as we strive to improve our services. Thank you for bringing these matters to our attention.
The whole entire workforce there is not a great place, the workers don't know any manners and they try to act chill but in reality, they don't get paid enough to deal with anything of that matter when it comes to customer support. I'm currently having a dispute with them over a simple refunding statement or a simple cancelation but the workers there don't understand a single thing when it comes to legal terms and onwards. Hopefully, the third-party source I'm getting this to resolve will go forth because when the worker in t... read more
Business response:
Hello Will, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
The Staff is rude, the manager is a bully, no one greets you when you arrive or when you leave, no acknowledgment. the gym is way too small and you have to wait to use any of the equipment. don't wast your time and money
Business response:
Hello Michael, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review if you wish to discuss your concerns.
They see taking more money out of my bank account each month, with no statement on the app and they say they cannot provide a statement. I have put three phone calls in to the manager who has not returned the call. These are large amounts, well in excess of my training sessions. Donna is a great trainer, but the company is not transparent on its charges and there is no explanation for increased amounts each month.
I've been to every edge fitness in CT. Love them all except the Greenwich location. By far the worst Edge experience I've had. It's sad that many who live in this area will go to this location and think all Edge locations are like this. The staff is beyond rude, don't pay attention to you. They just talk to each other on the side of the counter. Social hour I guess. On top of that, it is such a small location, it's insulting. Owners really just need to get a new location and train better employees. Overall Edge 5 Stars,... read more
Business response:
Hello Chris, we are disappointed to see you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.1 star rating with 523 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.