The Edge Fitness Clubs

3.6

Gyms
Meriden, CT

About this business

Recreation Gyms

Location details

533 S Broad St, Meriden, CT, 06450, United States

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Weekday	Schedule	Status
Mon	4:00 a.m. to Midnight
Tue	4:00 a.m. to Midnight
Wed	4:00 a.m. to Midnight
Thu	4:00 a.m. to Midnight
Fri	4:00 a.m. to 9:00 p.m.
Sat	7:00 a.m. to 7:00 p.m.
Sun	7:00 a.m. to 7:00 p.m.

3.6732 reviews

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Amy S.

2 months ago

Cancellation policy is INSANE!!!! Saying they cant cancel my membership unless I have a medical condition or proof of an address change.

Business response:

Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for us to look int... read more

John C.

2 months ago

terrible experience and a horrible General Manager who is too scared to answer the phone. Do not go here, same your money time and they will never leave you alone!

Business response:

Hello John, we are disappointed to see your review. Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.

Mike B.

7 months ago

I had been a member since they opened. We recently got my girlfriend. A membership. After her initial free personal training session she wanted to purchase 4 additional training sessions. What they did not tell her was that they were signing her up for 4 sessions per month. When we got billed the second month we called the club to rectify. They promised a manager would call the next day. That did not happen. We went to the club and spoke to Freddie who is a manager but is not empowered to make any decisions. He only wanted t... read more

Business response:

We are sorry you feel this way Mike. Our team at the club has gone over the personal training contract terms with your girlfriend a couple of times. In addition, our member experience team has offered to address her concerns if she wishes to reach out directly. We appreciated your time as a member and wish you all the best with your fitness journey ahead.

Mohamed Y.

10 months ago

No hex or trap bar and there was one but the staff didn't want me to use because I gotta pay more money or sign up to some class to use it.

Business response:

We're sorry to hear about your experience. We strive to provide a variety of equipment for all our customers. Your feedback is valuable and will be taken into consideration as we continue to improve our services.

Elizabeth P.

a year ago

A bad review doesn't need to be a downer. I'm actually happy to not go to this gym even though I pay for a membership that I asked to be cancelled 7 months ago. Chin up, at least I don't have to smell their bathrooms. I'm willing to pay $26 a month to avoid that smell.

Business response:

Hello Elizabeth, we are sorry if you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review so we may address any concerns.

J. Craig S.

2 years ago

This place has terrible policies. I signed up only about a month ago and I can't get there much because of my busy schedule and watching my kids. I tried to take my talk and athletic 12-year-old daughter with me today so I could show her how to work out and use the equipment. However, we were stopped at the door and informed that no one under 13 was allowed in. The people manning the front desk could only parrot the corporate policy against kids and called a manager when I complained. I said my daughter would be with me the ... read more

Business response:

We do offer memberships for ages 13 and up. 12 and under may join our Edge Kids area. We are sorry to hear that you were not clear on these club policies, however they are in place for safety reasons. Please feel free to refer to our website FAQs as well: https://www.theedgefitnessclubs.com/support/edge-age-requirements

William L.

5 years ago

I joined this club at the beginning of March. A week later they closed due to Covid. So I wasn't even able to go into the club or call them to cancel my membership. When they reopened in July I went into the club and asked to cancel the membership because I A, was unable to cancel during my free look period and B, because I was uncomfortable going to a gym during a pandemic. I was given a card to "ABC financial" to call and cancel the membership and sent out the door. I called ABC financial and they stated the only w... read more

Business response:

Hello William, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com and we would be happy to look into your account to assist.

Alex L.

5 years ago

You cannot cancel your membership. Ever. I've called the gym as well as their "billing agency", and I've followed all of their instructions. This is the response I got. I've been a member for over a year, and I'm only trying to cancel now due to new policies of the Edge that prevent me from working out there. They require bank account info to sign up so they just keep taking the money out of my account. Their email to me: I apologize, but at this time, you are only eligible to cancel under move or medical condition. Proof o... read more

Business response:

Hello Alex, we apologize for any negative experience. Please feel free to contact us directly at edgecares@theedgefitnessclubs.com for assistance.

John B.

5 years ago

DO NOT JOIN. The weights and equipment are fairly standard but the hidden fees are ENORMOUS. DO NOT JOIN unless you want to be completely ripped off and robbed blind. NOT worth it to join, no matter what.