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The Edge Fitness Clubs
- Gyms
- Meriden, CT
About this business
Location details
533 S Broad St, Meriden, CT, 06450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
This place has terrible policies. I signed up only about a month ago and I can't get there much because of my busy schedule and watching my kids. I tried to take my talk and athletic 12-year-old daughter with me today so I could show her how to work out and use the equipment. However, we were stopped at the door and informed that no one under 13 was allowed in. The people manning the front desk could only parrot the corporate policy against kids and called a manager when I complained. I said my daughter would be with me the ... read more
Business response:
We do offer memberships for ages 13 and up. 12 and under may join our Edge Kids area. We are sorry to hear that you were not clear on these club policies, however they are in place for safety reasons. Please feel free to refer to our website FAQs as well: https://www.theedgefitnessclubs.com/support/edge-age-requirements
I joined this club at the beginning of March. A week later they closed due to Covid. So I wasn't even able to go into the club or call them to cancel my membership. When they reopened in July I went into the club and asked to cancel the membership because I A, was unable to cancel during my free look period and B, because I was uncomfortable going to a gym during a pandemic. I was given a card to "ABC financial" to call and cancel the membership and sent out the door. I called ABC financial and they stated the only w... read more
Business response:
Hello William, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com and we would be happy to look into your account to assist.
You cannot cancel your membership. Ever. I've called the gym as well as their "billing agency", and I've followed all of their instructions. This is the response I got. I've been a member for over a year, and I'm only trying to cancel now due to new policies of the Edge that prevent me from working out there. They require bank account info to sign up so they just keep taking the money out of my account. Their email to me: I apologize, but at this time, you are only eligible to cancel under move or medical condition. Proof o... read more
Business response:
Hello Alex, we apologize for any negative experience. Please feel free to contact us directly at edgecares@theedgefitnessclubs.com for assistance.
DO NOT JOIN. The weights and equipment are fairly standard but the hidden fees are ENORMOUS. DO NOT JOIN unless you want to be completely ripped off and robbed blind. NOT worth it to join, no matter what.
I've been a member here for years I've had issues with billing multiple times and even when they admit it's a problem on their end they NEVER issue refunds Tonight I was just going over my finances and found out that I've been being charged over $10 a month more since the summer When I called the one who answered my call told me I am currently paying for a unlimited guest plan Which I NEVER signed up for To make matters worse in the summer I tried bringing a guest in because I was told when signing up that Friday was bring a... read more
Business response:
Hello Phoebe, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com for assistance.
Honestly. If I could give a negative review I would. The worst customer service ever. They've been charging me for months for training that I've never signed up for. I've repeatedly called them to take off my credit card and they still haven't. My credit card has been alerted to this activity and disputes it every time they charge me. This is absolutely ridiculous and they literally just try to steal your money. -100/10 recommend.
Business response:
Hello Vanessa and thank you for bringing this important matter to our attention. We are sorry that you have had a poor experience with us. Can you please reach out to our Member Experience Department at edgecares@theedgefitnessclubs.com with a brief description of the issues so we can try and help you? Have a great day!
I was thinking about rejoining HOWEVER now I see the charge for using the woman's section. WHAT?!? LOL The main floor is always extremely over crowded and extremely loud. I only used the woman's area, as it wasn't as chaotic and loud. Definitely a deal breaker
Business response:
Hi Sophy, We are very sorry to hear you are having any difficulties. There are many benefits to the platinum members that include but are not limited to: more classes, all locations, tanning and a complimentary personal training session. For the classes members are required to hand their pass to the instructor to be signed. we do our best to see that basic members are upgrading to access those classes. Thank you very much for reaching out to us in regards to your concern and we hope to have helped.
One of the nicest gyms I've been to. Clean facility open area, nice equipment. However, the staff was less than stellar to say the least. I filled out the special guest pass offer bc I do not live in the area and wanted something temporary. But at the entrance, one of the people behind the desk, John or Jim with the mustache starts explaining its only for current residents, which I do indeed have a valid CT ID. But with candor I explain to him my situation about my residents and he gave me a round about answer. Bri as s... read more
Business response:
Hello Wyatt and thank you for taking the time to share your feedback. We apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
The Edge in Meriden discriminates against women by charging them double if they choose to use the "women-only area." It is a disgusting anti-woman policy that they invented to surcharge us for the "privilege of privacy." I joined the Edge specifically because they had a women only area and at that time I could access it for free. Although the equipment in that room is older and have no frills such as built in fans and phone chargers, I prefer an area where people clean the machines after every use and it is a low key environ... read more
Business response:
Hi Jody, we are sorry to hear about your experience. Please know, we do not discriminate against women in any way, shape, or form. The women's area is part of our top tier membership, other amenities included in that membership tier is unlimited guests and spin classes. Please feel free to send us an email at EdgeCares@TheEdgeFitnessClubs.com if you need any further assistance.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.6 star rating with 742 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.