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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Well I have made numerous calls over the five years I have been here and not one has been personally returned. They do respond to email most of the time. I feel customer service is not a priority and maybe they are dealing with too much at the office. Not well organized!
Business response:
Dear Tracy I'm very concerned about your comments concerning customer service and return calls. Our customer service center is fully staffed with representatives who personally answer calls and address common area maintenance issues. I would certainly like to address your associaiton maintenance concerns and make sure that your calls are being handled in a timely and processional manner. You may contact me personally to address your concerns. My direct office number is 650 716-1353. Regards, Brian Campisi
I lived on Shorebird Island for ten years having recently sold and moved. The Manor was our property manager the entire time, and I served on the HOA Board for a period of time. Long story short I have dealt with better companies and I certainly have dealt with worse. Please keep in mind they deal with Boards who do not have consensus within the Board. The homeowners that call in have problems, and or complaints. It is rare they receive a complimentary call for addressing a problem before it becomes a raging issue. Given the... read more
I really had great experince with The Manor Association. The person who helped me, April Simao, is simply awesome. I had to turn in my paper work within very shortime period. April turned my paper work around so quickly and really helped me! Thank you, April!
April was so awesome! Go see April!! Thanks to her my Condo sale transaction was a success. April provided me documents quickly and made the sale process smooth and easy for my clients. The Manor Association is a professional, friendly place. Thanks Manor Assoc. and special thanks to April.....
Business response:
Hi Emily, Thank you for taking the time to comment about Manor. In a "problem solving" service industry, it's gratifying to know that our systems and our commitments are meeting expectations. Please let us know when we can be of service. Regards, Brian D. Campisi CEO The Manor Association, Inc.
Really bad! costumer sevice they don't have a clue what it that means! for a simple letter requested by my bank , I went there in person they said to me there was a fee of over $160.00 to type my name and adress of my property and to say that I was current, regarless the fee, it took them three days to type it. I believe if we pay our HOA fee, we deserve a better service, since we pay for the service, is not like if you are asking for free things. Over all they should not being pretending to be a managment Co. since they don... read more
Business response:
Dear GA - Having not head back from you regarding this matter, we can only assume that The Manor Association was not the party with whom you had a problem. If this assumption is incorrect, please let us know how we can help. Dear GA - We still are awaiting your call to resolve the issue that you reported to Yelp on 06/25/11. Insomuch that we offered to refund your fees and assist you with your transaction, we are concerned that perhaps you have mistaken Manor with another party in this matter. Our reputation is very impo... read more
I called in desperation because the tree in front of my house became a tree sanctuary and their toilet was my driveway! Debbie sympathized with my situation and told me she would place a work order right away. Within an hour or so my doorbell rang and the tree service was ready to start trimming the tree! WHAT GREAT SERVICE! The tree still looks beautiful yet nice and trim. Thanks Debbie! You're awesome!! I'll be calling you again, now for the trees on the other side to balance it all out. Thanks! : )
To whom it may concern: I truly appreciate the response we received from the emergency phone service regarding the garage being broken. It was very late and received really fast service. Thank You
Our condos recently changed from the Manor Association to another management firm...right in the middle of my family's attempt to get a curb cut for my father's wheelchair. Sandra Long really went above and beyond, helping us to pursue this through the transition period and even beyond. Thank you, Sandra!
We have been residents in one of the condo complexes managed by the Manor association for 3.5 years. And any time we had any issues or needed help, Sydnee Brooks (the manager) was always there for us. She is always extremely professional & amazingly efficient. Wish every association had a manager like Sydnee!
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 795 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open at 8:00 a.m.