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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Really bad! costumer sevice they don't have a clue what it that means! for a simple letter requested by my bank , I went there in person they said to me there was a fee of over $160.00 to type my name and adress of my property and to say that I was current, regarless the fee, it took them three days to type it. I believe if we pay our HOA fee, we deserve a better service, since we pay for the service, is not like if you are asking for free things. Over all they should not being pretending to be a managment Co. since they don... read more
Business response:
Dear GA - Having not head back from you regarding this matter, we can only assume that The Manor Association was not the party with whom you had a problem. If this assumption is incorrect, please let us know how we can help. Dear GA - We still are awaiting your call to resolve the issue that you reported to Yelp on 06/25/11. Insomuch that we offered to refund your fees and assist you with your transaction, we are concerned that perhaps you have mistaken Manor with another party in this matter. Our reputation is very impo... read more
I called in desperation because the tree in front of my house became a tree sanctuary and their toilet was my driveway! Debbie sympathized with my situation and told me she would place a work order right away. Within an hour or so my doorbell rang and the tree service was ready to start trimming the tree! WHAT GREAT SERVICE! The tree still looks beautiful yet nice and trim. Thanks Debbie! You're awesome!! I'll be calling you again, now for the trees on the other side to balance it all out. Thanks! : )
To whom it may concern: I truly appreciate the response we received from the emergency phone service regarding the garage being broken. It was very late and received really fast service. Thank You
Our condos recently changed from the Manor Association to another management firm...right in the middle of my family's attempt to get a curb cut for my father's wheelchair. Sandra Long really went above and beyond, helping us to pursue this through the transition period and even beyond. Thank you, Sandra!
We have been residents in one of the condo complexes managed by the Manor association for 3.5 years. And any time we had any issues or needed help, Sydnee Brooks (the manager) was always there for us. She is always extremely professional & amazingly efficient. Wish every association had a manager like Sydnee!
Great customer service and prompt responses to my issue. Thanks again for your help April!...
As a Realtor, I have the opportunity of working with different Home Owner Associations. I liked working with April Simao of the Manor Association in Redwood City very much; she is kind, polite, and efficient. When I needed to get documents like CC&R, she provided them right away. When my Escrow officer had questions, she could always give us the answers or direct us to the right resources. I congratulate the Manor Association for having such a great employee as April.
In past two weeks I had a couple of requirements (1 parking 2 documentation related to my acct) and both were handled very promptly and very well. Thanks to April S for her excellent coordination and work. Much appreciated timely responses and get things done! -Srinivas
I have a document that requires to get a loan and April from Manor is in charge of obtaining the document for me. Thank to her I was able to get what I needed on a timely manner. Her service is great and I appreciate for a quick response from her. 5 stars for April. 3 stars for the manor for the fee. Last year I paid $100 for this document and this year they charged $125 for Hoa certification. Fees is unreasonable.
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 785 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open at 8:00 a.m.