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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently have had some issues that needed attention or answers. I am happy to say the responses were great. My thanks to Debi Powers, Chris Pagnotta, Denise Wallace and Nada Joubran.
Dealing with Manor is like pulling a mule uphill backwards! Brian Campisi (Owner of Manor) is a big sales talker who does not deliver any value on any level. You are sure to be wasting your time and energy when connecting. For the most part he has employees who are trained to do as little as possible and make like they are experts of everything. To name a few: Janice Sandy, Mark Borson, and Laurayne Gluck are unhelpful, rude, unresponsive, and oh so deviant. We have had 4 property managers at EWI - North since June 2016 beca... read more
They have been very helpful whenever I have called and needed assistance. This last time they expedited the removal of some wasp nests that were outside my daughter's room.
Business response:
Saili - Thank you for the positive feedback. I will share your comments with the team next week. Please feel free to contact us whenever you need assistance at your association. We are here to help!
Have been at our condo for the past 4+ years, and the Manor always seems to be responsive to our requests and concerns. A special "call-out" to Joel who oversees our complex and coordinates with our HOA. Also, a big plus for the hard-working weekend agent, Debbie, who always returns the call quickly and is very thorough.
I was very fortunate to have the opportunity to work with Peggy Chavez. She is always very professional, knowledgeable, compassionate to my issues, kind and friendly. Peggy has made my experience with the HOA painless. It's difficult dealing with plumbing issues constantly but she gives me the assurance I need to deal with it better. Thanks Peggy!
As an owner of a condo development in Brisbane managed by the Manor, my experience with this company has been nothing but negative, rude, unresponsive, consistent with other 1 star reviews. Someone should reminder them their business is customer-facing. It is time for owners to consider switching management company.
Business response:
04/28/18 - Dear Ky E - I was looking forward to helping you resolve your issue with the homeowners association, but have not yet heard back from you. I am still interested is helping and would appreciate hearing from you. If your concerns have been addressed to your satisfaction, would you kindly update your review. Thank you again and I look forward to assisting you. Dear Ky E. - I'm sorry for your negative experience with our staff. We would certainly like to assist you in resolving your issue with the homeowners asso... read more
This is a positive review particularly for Chris Pagnotta, who I would describe as the operations guy for the HOA (i.e., he is not actually a community manager). I have been a resident at 1001 Laurel Street in San Carlos since inception, which is managed by the Manor Association. I understand why it's a difficult job to manage each residential building - the HOA has high turnover with employees and the employees manage multiple home residential buildings. In addition, many of the CCR's and regulations are in legalese and it'... read more
MY CONDO water Damaged by Roof Leakage during rain... ================================================= My house was damaged on 14th Oct'16 due to rain water leakage thru roof... contacted HOA immediately. they finally fixed roof after three days(by 17th Nov) of water leakage.. (poor roof vendor & poor coordination within HOA mgmt and vendors). By that time, my kitchen, roof ceiling, floor was flooded with water leakage.. They sent Restoration company, they tried to dry creating holes in the wall, ceiling etc.. They estimate... read more
Well I woke up this morning to a notice on my car stating I do not have my permit sticker. around Sept 2015 I went down and signed up for the permit. I admit I didnt put my sticker on my car. But its about a year since then and no problems. Then all of a sudden theres an issue. Now I call into Manor and end up with Katy Rodriguez. Granted I was upset and probably snippy. She was completely rude off the bat. She stated I need to come down and pay a fee. She did not know that fee of hand which seems weird. Anyways we get going... read more
Business response:
Randy, we understand that parking is the source of far too much conflict and disagreement within a community. Unfortunately, many communities don't have enough parking spaces so it is necessary for Boards to enact and enforce parking rules and regulations. We at Manor don't make the parking rules nor do we enforce them. We are responsible for communicating the policy and for distributing passes, stickers or whatever the policy dictates. Unfortunately, we are also the point of contact when there is a dispute between a res... read more
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 795 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open at 8:00 a.m.