This profile has been claimed by the business owner or representative.
The Manor Association
- Real Estate
- San Mateo, CA
About this business
At The Manor Association we specialize in managing all your HOA property management needs. It’s no secret why Manor has gained the reputation as the best property management firm in the Bay Area. Not only is our entire team local, our services are also completely in-house. That means you get 24/7 customer support from people who actually care about your community — because we live here, too. Plus, we utilize state-of-the-art technology to quickly address our clients’ needs. Your homeowner association simply can’t beat the qu... read more
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
MY CONDO water Damaged by Roof Leakage during rain... ================================================= My house was damaged on 14th Oct'16 due to rain water leakage thru roof... contacted HOA immediately. they finally fixed roof after three days(by 17th Nov) of water leakage.. (poor roof vendor & poor coordination within HOA mgmt and vendors). By that time, my kitchen, roof ceiling, floor was flooded with water leakage.. They sent Restoration company, they tried to dry creating holes in the wall, ceiling etc.. They estimate... read more
Well I woke up this morning to a notice on my car stating I do not have my permit sticker. around Sept 2015 I went down and signed up for the permit. I admit I didnt put my sticker on my car. But its about a year since then and no problems. Then all of a sudden theres an issue. Now I call into Manor and end up with Katy Rodriguez. Granted I was upset and probably snippy. She was completely rude off the bat. She stated I need to come down and pay a fee. She did not know that fee of hand which seems weird. Anyways we get going... read more
As a homeowner who has interacted with Manor over the past decade for multiple inquires, service requests, etc. with consistently bad experiences, I must speak out here on Yelp to warn others who are considering using this company to manage their property. Manor provides under par at every level; providing records services on real estate required documents, service requests for all levels of repair orders, and providing guidance to HOAs to plan or facilitate capital repairs. Their game is to select low quality vendors to do... read more
They are the worst. I have called and emailed several times for the past two weeks to complain the sprinkler is broken behind my unit creating a fountain of water 6 foot high but still they do nothing. They take the message but nothing gets done. Maybe I have to complain to the county as we are still in a drought?
Hey, everyone - I got an email from the CEO of The Manor. Here is what he said to me at the end of his email. Nice, huh? "As an editorial on your misuse of social media, I think there is nothing more cowardly than to sabotage workers behind the vail of anonymity without any accountability. Many of those owners and workers are feeding a family, paying a mortgage, putting kids through school, and doing their best to help people like you. In my opinion, what you do on social media is cowardly, with no accountability, and damagi... read more
August 4th, the hot water pipe burst under my kitchen sink flooding my unit and the units below mine. We called manor to help figure out what needed to be done, and they told us someone was coming to clean it up. Hours later, no one had arrived and we had done the best we could on our own, so called again and apparently the person had gotten confused and thought they only needed to deal with the common areas. I also contacted my insurance about the repairs and such, and was told my insurance was responsible for the repairs a... read more
Customer Service department and the receptionist is great. The managers and follow up are terrible.
Manor associates is the worst property management I've ever encountered. Like one of the other reviewer mentioned...cut throat. They rarely respond to calls or voicemails. Eilleen Greathouse is responsible for our property but is nearly impossible to contact. We've had plumbing and exterior issues which took weeks to resolved but would have only taken a day if we called any local contractor...and for a much cheaper cost. For issues that the HOA is responsible, they will still bill individual owners for taking your call or fo... read more
Both Shannon Hoffman-Hall and Brian Campisi never responded my repeated emails/inquiries. Especially Shannon, she has had more than 2 months to respond my business inquires but sadly chose not to. One must wonder why we are paying our monthly HOA dues for someone not doing their jobs! NO wonder why they have so many "one star" negative reviews here. If you're thinking about selecting a new HOA, do yourself a favor by going with someone else as Manor does not deserve your business!!
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.2 star rating with 715 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open at 8:00 a.m.